Problem while creating new custom function
Hi, when I want to create a new custom function or view existing ones, SDP cannot show anything and It gets stuck in the loading part. here is some screen shots in attachments. My SDP version : 12007 My DB: SQL Server
Adding a New User to ServiceDesk.
Hello, we have an issue adding a new user to SD. We usually use LDAP to import new users, but for this one user, we had a FAILURE importing. We've added users before and after this user, successfully. For this user, we had to manually add him. But, when
Problem with login
Sometimes this problem happen. You need to clean cookies and data in browser and it problem go away (sd don't let you in without this operations if this text on page). It is in all browsers: opera, google, edge, firefox, ie, yandex. What we can do with
AD Import and scan schedule not working
Good day. Recently noticed that AD import and at least scan schedule stoped working. Delta and Full import both. If I disable schedule and enable the date of next run changes but nothing happens. Next schedule happens only if I disable, enable, go to
Moving multiple computers from Local Office to Remote Office takes too long
We currently need to move 50-100 computers from the default Local Office to a newly created Remote Office. Our issue is that it takes too long to move from the Local Office to Remote Office. Is there a reason why moving multiple computers takes too long?
Cannot push update
Cannot push update for more than 50 users at the same time
CAPTCHA Generation
Hello. The login page does not generate and display a CAPTCHA code. Our users can't login because of this problem. Requests to https://[PMPURL]/captcha/j_captcha?t=0.34031247921223906 return an empty response. Please help us to resolve this problem. We
Android Temporary Passcode applied always
I noticed that the temporary passcode will be applied always, also if a passcode already exists on the device.
ME Desktop Central Agent is not sending information
Hi, Hope you can help me, we have the issue that some agents are not reporting the status to the Manage Engine server, they are running aparently with no issues. If we run the "Troubleshooting" tool the problem gets fixed. But, how to do this without
sms configuration %mobNo% variable usage
Hello, I have a particular question: my sms provider allows only one method of setting up sms via smtp protocol. To receive an sms the process is as follows: I must send an email to an email address provided by my provider with a message body formatted
ESXi and VCenter not showing Syslog events
I have added two ESXi Hosts along with a VCenter server but no data shows on the Syslog events. ESXi and VCenter configured to send logs to the Syslog server. Get an error when trying to verifying Login after adding VCenter through Settings | VM Management
[SOLVED] Dynamic request approval using FAFR and custom triggers
Hi Support Team, I encounter some issue during setting up by referring to this article How to implement dynamic request approval using FAFR and custom triggers. (manageengine.com). Attach the error code for reference.
ADmanager - Domain Configuration - Status The user/system has no admin privilege
Hello everyone. I created a service account to use the admanager app. In Domain Settings appears the legend "the user/system has no admin privilege". I had this manual https://download.manageengine.com/products/ad-manager/permissions-required-for-the-ad-account-configured-in-admanager-plus.pdf and
ServiceDesk Plus Cloud Features Road Map Issue
Hello Team, Service Desk Plus Coud Road map is not updated properly. We are monitoring from last few months its just updating the date but no informations are updated. There are many features are released already but still showing in roadmap testing phase
In Asset Explorer, when importing a CSV file I get this message: The value indicated for the “chooseCSV” parameter is not valid
En Asset Explorer, al importar un archivo CSV recibo este mensaje: El valor indicado para el parámetro "chooseCSV" no es válido
Password Manager Pro 9.1.0 won't start.
Hello, We have installed a version 9.1.0 (build 9101) of Password Manager Pro in order to be able to re-import a database and upgrade with it on a new server. Unfortunately, after installation, the service remains in "start" and doesn't want to start
OpManager doesn't show the CPU, Memory, Backplane utilization
Hi, We use HP, 3Com, H3C switches HP10508 & H3C7503 in our network. Opmanager doesn't show the CPU, Memory, Backplane utilization of those devices. And those devices are not classified at the discovering process as switches and go to unknown category. I have to import from unknown category to switch or router category. is there any problem with mibs? THX Kit2000
Remote reboot does nothing
Just upgraded to 10.1.2220.12 hoping it would solve this; remote reboot does nothing. not sure why. I try to do timer 0, or add a timer... doesn't matter. there is no prompt on client and nothing happens. other things seem to be working.
"Endpoint Central" agent is not reachable
Hello, We have recently installed a Secure Gateway Server. There are clients with agent version 10.1.2138 that is not "reachable" even though troubleshooting shows it has connection. A few have managed to get updated to latest version 10.1.2220 but we
Importing users and groups from different domains.
Hello. In our organization we have migrated some time ago, from local domain (where i have full access and administrative rights) to cooperate domain .I want to switch our pmp from local domain to corporate. But the problem is that users are placed
Problem with schedule asset import from remote server
Hello to everyone , I am facing a problem after upgrading the central server to 6977 build . The problem is that the automated schedule scan is not working. The zip file transferred to the the remotedata folder , the import starts but never be completed
Problem with scripts used in Auto Close Custom Script
I am working on implementing a Custom Schedule based on the following article: How to automatically close requests that are in a specific status. (manageengine.com) I ran into several issues when using the AutoClose_v3.py script. I'm currently running
system halted : manage engine service desk plus
Hello Dears i have a problem with my manage engine service desk plus i upgraded my manage engine service desk plus form 11.1 build 11138 to build 11200 and it was successfull after sometime i upgraded my manage engine service desk plus from build 11200
Problem while Starting Server, System halted
Hi, I'm having issue trying to start up a SDP MSP server. I try it in Linux and Windows and had the same result. I download the last installer from the site. I had attached the logs. Hope you could help me, Thanks,
Unable to log in / Reset admin password
I have just (well yesterday) installed the latest version of ServiceDesk Plus; and it is setup as the trial version. I am in the process of setting this up so i have created a new admin account called admin. I deleted all the other admin accounts.
What is Password to restore database to another server ?
Hello everyone. I need to migrate a AdSelfService to another server. I make a backup with 'Auto Backup' option, but in restoredb.bat i need to enter a password, but I don't know what the password is. AdSelfService Plus Build: 6100
SMS not send
Hello everyone, I got a funny problem and i can't find a way to solve it. We have three different ways to enter mobile numbers to get the sms verfication code: - 01... - 00491... - +491... The first two types are working. in the "serverOut" logfile, those
custom scripts not working
Since a fiew days my custom scripts want run. I always receive the following error. Cannot run program "powershell.exe" (in directory "C:\ManageEngine\ServiceDesk\bin\..\integration\custom_scripts"): CreateProcess error=2, The system cannot find the
"Groups for Users" Report showing wrong results
when running the report "Groups for Users" for any user, it shows them belonging to groups that they definitely DON"T belong to. I'm getting inaccurate results with this particular report. Version: 7.1.0 Build: 7151
incedent cataloge doesn t display to demander
i already create incedent template modules but it doesn t display to the users only the default tecket are display is look like that
ITMS service desk user sites keeps disappearing
I have an on-premise service desk plus with latest version, i noticed that every one day the user sites disappear and i need to sync AD again. kindly advise
Downloaded patches
Hello! Under Patch Mgmt>Patches>Downloaded Patches it use to let you delete patches that failed to download. With a recent update, we can no longer remove patches that failed to download unless we download them first, then upload them and then delete
Automatically sending a email on ticket close
Hello everyone, I am currently trying to make it so when a ticket status is changed from open -> closed it sends a email to a specific email entered by the requester. The whole idea is that we have a user onboarding ticket, HR makes the ticket and we
Automated task assignment problem
Hello, I have added tasks to a template, but only have them assign if certain criteria is met when the user/technician is submitting the ticket. However we have a business rule in place that when a ticket is emailed in with a specific subject, it auto
[SD-104834] Task Notification - Contain details from the request they are connected to
I have just noticed today that it appears our Task notifications (from the template for "E-mail the group technicians when a Task is assigned to a group.") no longer include details from the request that the task is connected to. I thought that is what
SSH slowly when typing fast
Hi, I have a problem in SSH connections, when typing fast there is a delay and the characters appear random... they all appear, but something like random due to the delay. I have made several configurations that are listed in previous posts but the problem
error 404 after update to 7080
Hi ALL Anybody has similar issue in build 7080
Old configuration still applying to user
I have 2 configurations that run a login script for the respective targeted OU config1 is targeted to the AUG OU in Active Directory config2 is targeted to the CCTX OU in Active Directory I place the user account in the AUG OU and the config1 script runs
Issue running custom scripts after updating to 13008
After updating to 13008 we are now getting the below error when trying to run custom scripts. Invoke-RestMethod : The request was aborted: Could not create SSL/TLS secure channel. I've confirmed that TLS1.2 wasn't enabled as a security protocol for our
SCEP Server unreachable
Hello We have configured everything according to the guide, we had also ME Support who helped us. But the Tablet cannot get the certificate, when we assign the profile to the tablet we get an error on the Profiles page of the device: mdm.agent.payload.scep.certificate.scep_server_unreachable
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