Hello, I have added tasks to a template, but only have them assign if certain criteria is met when the user/technician is submitting the ticket. However we have a business rule in place that when a ticket is emailed in with a specific subject, it auto assigns to a support group. 

For example, a template for returning IT equipment, if the user selects a checkmark in a field that has desktop listed, then it would assign a task to the desktop group to pick up the equipment.

I have created the task templates and associated them with the template and the specific field. I created a rule in the template on form load rule to turn off the task, then created a rule in field change, to apply the task if certain desktop related items are checked. I also set a rule that if the mode is email, do not assign the task.

The process works except in the scenario for the business rule. If a ticket comes in through email and triggers the business rule, it bypasses the template rules and auto assigns the task while it assigns it to the proper support group.

I'm not able to find an area in the business rule that covers anything with tasks. Is there a better way to do this or get it to not assign the task with what I have currently?