CAPTCHA Generation

CAPTCHA Generation

Hello.

The login page does not generate and display a CAPTCHA code. Our users can't login because of this problem.

Requests to https://[PMPURL]/captcha/j_captcha?t=0.34031247921223906 return an empty response.
Please help us to resolve this problem.

We have tried doing a clean re-install of PMP which did not solve the problem.
OS: Linux CentOS 7

The log file pmp0.txt has this error when a request to generate a CAPTCHA is made:

[15:18:11:613]|[11-13-2018]|[com.adventnet.passtrix.client.PassTrixFilter]|[INFO]|[45]: Servlet execution threw an exception|
javax.servlet.ServletException: Servlet execution threw an exception
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:238)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at com.adventnet.passtrix.client.PassTrixFilter.doFilter(PassTrixFilter.java:417)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at com.adventnet.iam.security.SecurityFilter.doFilter(SecurityFilter.java:269)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at com.adventnet.authentication.NTLMV2CredentialAssociationFilter.doFilter(NTLMV2CredentialAssociationFilter.java:36)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at com.adventnet.authentication.NTLMV2Filter.doFilter(NTLMV2Filter.java:144)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at com.adventnet.passtrix.client.MSPOrganizationFilter.doFilter(MSPOrganizationFilter.java:114)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at com.adventnet.passtrix.client.PassTrixUrlRewriteFilter.doFilter(PassTrixUrlRewriteFilter.java:87)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at com.adventnet.cp.ClientFilter.doFilter(ClientFilter.java:32)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at com.adventnet.filters.ParamWrapperFilter.doFilter(ParamWrapperFilter.java:80)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at com.adventnet.authentication.filter.AssociateCredential.doFilter(AssociateCredential.java:45)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:199)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:96)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:504)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:140)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:81)
at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:650)
at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:240)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:87)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:342)
at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:803)
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:66)
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:790)
at org.apache.tomcat.util.net.Nio2Endpoint$SocketProcessor.doRun(Nio2Endpoint.java:1697)
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
at org.apache.tomcat.util.net.AbstractEndpoint.processSocket(AbstractEndpoint.java:1050)
at org.apache.tomcat.util.net.SecureNio2Channel$HandshakeReadCompletionHandler.completed(SecureNio2Channel.java:99)
at org.apache.tomcat.util.net.SecureNio2Channel$HandshakeReadCompletionHandler.completed(SecureNio2Channel.java:92)
at sun.nio.ch.Invoker.invokeUnchecked(Invoker.java:126)
at sun.nio.ch.Invoker$2.run(Invoker.java:218)
at sun.nio.ch.AsynchronousChannelGroupImpl$1.run(AsynchronousChannelGroupImpl.java:112)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)
Caused by: java.lang.NoClassDefFoundError: Could not initialize class com.adventnet.passtrix.PMPCaptchaService
at com.adventnet.passtrix.CaptchaServlet.doGet(CaptchaServlet.java:41)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:635)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:742)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231)
... 55 more

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