Hello,

We have installed a version 9.1.0 (build 9101) of Password Manager Pro in order to be able to re-import a database and upgrade with it on a new server.

Unfortunately, after installation, the service remains in "start" and doesn't want to start completely.

Here are the startup logs: 

STATUS | wrapper  | 2022/09/09 09:47:54 | --> Wrapper Started as Service

STATUS | wrapper  | 2022/09/09 09:47:54 | Java Service Wrapper Professional Edition 64-bit 3.5.25

STATUS | wrapper  | 2022/09/09 09:47:54 |   Copyright (C) 1999-2014 Tanuki Software, Ltd. All Rights Reserved.

STATUS | wrapper  | 2022/09/09 09:47:54 |     http://wrapper.tanukisoftware.com

STATUS | wrapper  | 2022/09/09 09:47:54 |   Licensed to Zoho Corporation Pvt. Ltd. for Password Manager Pro

STATUS | wrapper  | 2022/09/09 09:47:54 | 

STATUS | wrapper  | 2022/09/09 09:47:54 | Launching a JVM...

INFO   | jvm 1    | 2022/09/09 09:47:55 | WrapperManager: Initializing...

INFO   | jvm 1    | 2022/09/09 09:47:55 | Starting Server from location: E:\ManageEngine\PMP

INFO   | jvm 1    | 2022/09/09 09:47:55 | 

INFO   | jvm 1    | 2022/09/09 09:47:55 | Software License Agreement

INFO   | jvm 1    | 2022/09/09 09:47:55 | 

INFO   | jvm 1    | 2022/09/09 09:47:55 | This License Agreement details the policy for license of Password Manager Pro ("Licensed Software") on the following topics:

INFO   | jvm 1    | 2022/09/09 09:47:55 | ? Evaluation License

INFO   | jvm 1    | 2022/09/09 09:47:55 | ? Commercial License

INFO   | jvm 1    | 2022/09/09 09:47:55 | ? Technical Support

INFO   | jvm 1    | 2022/09/09 09:47:55 | 

INFO   | jvm 1    | 2022/09/09 09:47:55 | Please read the following license carefully, before either (i) completing the electronic order or download of the Licensed Software from an authorised website, or (ii) installing the Licensed Software from media that was delivered after being ordered by alternative order process, as applicable. You acknowledge that you have read this License Agreement, have understood it, and agree to be bound by its terms. If you do not agree to the terms and conditions of this Agreement, either (i) exit the web site page without continuing the ordering process, or (ii) return the provided unused media and documentation within thirty (30) days from the date of shipment of the Licensed Software for a full refund of your payment, as applicable.

INFO   | jvm 1    | 2022/09/09 09:47:55 | 

INFO   | jvm 1    | 2022/09/09 09:47:55 | 1. Evaluation License:

INFO   | jvm 1    | 2022/09/09 09:47:55 | 

INFO   | jvm 1    | 2022/09/09 09:47:55 | ZOHO Corp. grants to you a non-exclusive, non-transferable, Evaluation License for trial and evaluation of the Licensed Software, in binary object code form, for a period of thirty (30) days from the date of download or installation. This License begins upon downloading or installing the Licensed Software and ends thirty (30) days thereafter ("Evaluation Period").

INFO   | jvm 1    | 2022/09/09 09:47:55 | 

INFO   | jvm 1    | 2022/09/09 09:47:55 | If you are not willing to use the Licensed Software, either the Free Edition or the Standard/Premium/Enterprise Edition, after the Evaluation Period, you agree to remove the software from your computer with immediate effect. You are forbidden from using the Licensed Software for any other use or otherwise offering it for resale under the terms of this Section 1. ZOHO Corp. retains all rights not specifically granted to you herein.

INFO   | jvm 1    | 2022/09/09 09:47:55 | 

INFO   | jvm 1    | 2022/09/09 09:47:55 | 2. Commercial License:

INFO   | jvm 1    | 2022/09/09 09:47:55 | 

INFO   | jvm 1    | 2022/09/09 09:47:55 | (a) Free Edition:

INFO   | jvm 1    | 2022/09/09 09:47:55 | 

INFO   | jvm 1    | 2022/09/09 09:47:55 | Where applicable, if you choose to use the Free Edition beyond the Evaluation Period, the Licensed Software allows you to create one administrator (i.e. a Password Manager Pro user with administrator privilege) and manage a maximum of 10 resources. ZOHO Corp. grants you a non-exclusive, non-transferable, world¬wide license to use the Licensed Software for no cost in perpetuity.

INFO   | jvm 1    | 2022/09/09 09:47:55 | 

INFO   | jvm 1    | 2022/09/09 09:47:55 | Press Enter to continue...

Can you help us so that we can start the service to access the web interface to add our standard license.

Thanks in advance