Unable to install 10.0.367 after applying "Quick Fix"
Trying to install the latest patch after applying the Quick Fix referenced here. I get a message stating "You are not allowed to install Hotfix/Service Pack as you have installed Quick Fix in setup. Please contact support for further assistance". What do I need to do in order to install the service pack?
EC incorrectly reporting Agent Version
When we did our EC update to 10.1.2228.20 the agent on the computers correctly updated to 10.1.2228.20w. However some devices that were offline did not take the updated agent the next time they hit our network. To fix this I went to the Agent tab in EC.
Problem with more than one email in 'Email ID(s) to notify'
After we updated to 14.2 Build 14200, our users are reporting that they are no longer able to add more than one email to the field 'E-mail Id(s) To Notify' in a new request. Normally they will enter an email address and put a comma and write the next
Can't login with LDAP users
Hi, I have an issue to login with LDAP users, it says user name and password incorrect, with all users. I can't login with my local administrator account, I get the error no primary email configured. There is any way to reset/set local administrator account?
Service Desk can not reply to Emails
The system can not reply to Emails. It gives an error in the browser like "failed to sent alert". I recently changed the incoming mail settings to OAuth Authentication type for it to work. Should I change the outbox settings in a different way? please
Update from 11306 to 11307 failed. ERROR: duplicate key value violates unique constraint "dynamictables_uk1
Updating from 11306 to anything higher results in the following error. ERROR: duplicate key value violates unique constraint "dynamictables_uk1 Portion of the updatemgrlog0 log file: Mar 7, 2023 9:25:01 PM [com.adventnet.servicedesk.updatemgr.util.SDPostProcessor]
SDP - v14104 - Conversation mail income error
Hello, Since v14 my app started to show some issues related to incoming mails that convert in conversations for an existing Request, due to, although the app creates the conversation on the app after receive the email, I receive the attached mail that
[SD-107912] SDP v14103 Request ID column width returns to default
Hi, We have long request ID number containing 16 digits including year and sequence number like 2023000020000046. In Requests dashboard I can change any other column width and it will stays the same except Request ID. Request ID column can be changed
EWS - Problem connecting to mailbox.
Hi ALL. I have SDP11.1 Build 11122 + Exchange 2016. Several days ago i detect some mail fetch issue. I check all settings and have this message: E-mail settings saved successfully. But error occurred while trying to check connection with mail server -
Upgraded PM+, since then the agents are not reachable
Good afternoon, I have installed the latest Patch Manager Plus update and since then none of the managed computers (i.e. agents) are reachable anymore with the exception of the server VM itself. At first there was a mismatch of the agents (can't remember
Lose focus when SDP save reply's draft
We have the identical problem discussed in another thread: https://pitstop.manageengine.com/portal/en/community/topic/focus-of-window-gets-lost-due-to-auto-save I can understand that maybe it won't be the most urgent thing to solve, yet it has been years
Physical Memory don`t show the number of mem
Hi PS, I have got two problem about PHYMEM and PHYMEM TOTAL don`t show the number of memory, it just show the percent memory. Please help me.
Previous Patch not applied properly, hence contact support team
I cant seem to get our services to start, I even re-installed the app but it seeems like its stuck some where. [10:25:30:366]|[03-16-2023]|[com.adventnet.mfw.ServerFailureException]|[INFO]|[19]: Error Code : 10005| [10:25:30:366]|[03-16-2023]|[com.adventnet.mfw.ServerFailureException]|[INFO]|[19]:
PST Migration Tool
Hello, I'm having a problem getting this installed, i've installed the Exchange Web Services Managed API 2.1 from nugent but it is version 2.2 and i can't find where to install the Messaging API client, will Outlook be ok instead of this? When i load
.NET Core monitor is not showing data
Yesterday I installed the monitors for both .NET and .NET Core to the web server hosting most of our apps. The data returned is not what I expect: Only one .NET app is listed in the APM Insight Overview page, despite there being traffic on multiple .NET
Bacup User Profile Failing
I'm not able to back up user profiles. I've tried the on three PCs, but it keeps failing. It installs the components, then the status says: Fetching User Profile details It stays at this status for a long time, then Fails. Under remarks is says, "Unable
Cannot change domain controller in DB
Hi, SDP was working fine but i decided to import users from another domain... stupid. I thought i will have users from two domains, wrong! Now that second domain appears in login drop-down list and the first one disappeared. So now i simply cannot login
SDP - v14103 - Schedule Backup Issue
Hello, The backup scheduling option isn't working due to the following error: I appreciate your help. Logs attached
sd+ MSP support create a new request but another one with same subject already exists
hi ! we have some issues with SD+ MSP (v13.0 Build 13004) it creates a new request while a requeste is already open, same subject, and we do'nt understand why. Requester seems to be the same some exemples (view uploaded logs): 23134 but 22977 already
MIB Index/Display Name Not Pulling Correctly
I've uploaded some MIBs for the Cisco Viptela SDWAN devices, which we have running. I've looked at the MIBs in the MIB Browser and queried the devices, and they seem to be querying correctly. However, when I go to add a monitor for some of the OIDs I
Office updates failed to download to server
Since we're all going to be updating Office, others might have this problem too. When I try to update (trying the Feb Office updates), I get "The http status code returned from web server : 404" in Endpoint central. how can I fix this? thanks. image
Upgrade to the latest version, ServiceDesk Plus 14200 build
Hi Team, just for your information: I've tried to upgrade my SDP to the latest version (14.200) when suddenly, the process blow out. Analysing the logs, there was a reference about a duplicate key: java.sql.BatchUpdateException: Cannot insert duplicate
Ontapp AdAuditPlus
hello everyone, I am using Netapp Ontap v 9.12.1. I am trying to connect with AdAuditPlus. I got the following error. Error in getting Shares,The network path was not found - Error Code:35 Anyone have experience on this? Thanks. https://www.manageen
How do you re-link a Database to a new install
When trying to do the latest update for PMP our instance hosed and we ended up needing to re-install the entire app. When trying to change the DB back to the SQL one we get this message. That would be the case, but we cant get around this.
Issue with build 14105 - Technicians cannot see reply templates
Since upgrading to the latest version our non-admin technicians are not able to see any reply templates in the dropdown despite the templates being shared with all technicians and working without issue in the past. Admins are still able to see the t
can't get to web interface
we use self-signed default ssl cert for our ADManager Plus. normally we have to click "advanced" and then "continue to this webpage" in chrome... but in the last few months the "continue to this webpage" doesn't appear in Chrome, but was working in Edge.
AD Manager Integration
I cannot integrate our AD Manager to ServiceDesk Plus
Connection Error (401)
Hello guys, i have an issue with only 1 client of ManageEngine Desktop Central (i have 140 client and no issue with those). The client is offline and in Troubleshoots tool i have this error: ipaddressServer:port Failed remote Server error (401) Not Authorized.
Approval report in service request
Dear team we would like to generate a pending approval report for service request and that report contains requester, created date , subject, approval status, request status, request approval pending with “user” unfotunitly we have alot of missing field
Conversation body not displayed after database migration (From MSSQL to Postgres)
Hi, We've just completed a migration of two instances of SDP from our datacenter to AWS. In that process we update both installations from version 9.4 to 14.2 and in one of them, the database was migrated from MsSQL to PostgreSQL. Just in that instance
EndpointCentral Security Addon: Endpoint DLP policy deployment "stuck" on deploying
Following the addition of the Security Addon to EndpointCentral, I've been experimenting with the Endpoint DLP functionality. While I initially had no issues deploying a few test policies, I'm now at a point where, even after several days of waiting,
All new request notifications are sent from the main mailbox
Hello! After upgrading from 13010 to 14103, new ticket creation notifications are sent exclusively from the main mailbox. In this case, the answers are already sent from the correct mailbox. Mail config, support@contoso.com main mailbox account, site@contoso.com
Custom Font does not set in ESM Directory!
Custom Font does not set in ESM Directory!
RHEL pinned version 7.8 getting patches for 7.9 version
Hi team, Recently we have noticed that linux patches for RHEL 7.9 versions can be deployed on RHEL systems pinned with version 7.8. Normally shouldnt be the case. Is there a known issue about this? Best Regards, Bionid
Migration From Microsoft Windows 2016 Server to Linux Ubuntu 20.04 Server.
I need detailed instructions on this migration.
Service Desk Custom Report - Export to CSV missing data
Hello, I have a custom report that I frequently export to CSV for easy manipulation & data analysis. I've run & exported this report many times. Today, when I ran/exported it, the CSV is missing data. The SD report returned 1775 tickets/records, whereas
Unable to get Windows Service Monitor Details
Dears, After wishing good day Kindly be note that, after upgraded to version 126154 i have issue with WMI credential in all windows devices. Error Message Unable to get Windows Service Monitor Details. Error # Object required, Please verify the device
RPC_C_AUTHN_LEVEL_PKT_INTEGRITY - WMI
Hi Team, I want to open a discussion of this problem that is shown on some MS Windows Server 2016 / 2019 servers, it is not possible to validate credentials with WMI after security updates. Microsoft recently released update patches to correct DCOM protocol
Latest Update Detected as HackTool.Win32.PAExec.aa
When applying the latest update TrendMicro detected the files C:\ManageEngine\dc\DesktopCentral_Server\webapps\DesktopCentral\agent\64bit\OSD-RemoteOffice.zip as HackTool.Win32.PAExec.aa. Trend Says it fixed it but I am not sure. I will be sending the
OpenSSL Vulnerability CVE-2022-3786,CVE-2022-3602
we need your support at new critical vulnerabilities that have been discovered. Subject: Critical OpenSSL vulnerability Source: ManageEngine ServiceDesk Plus Self Scan Path: c:\users\UserName%sdpod_agent
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