Upgrade Failure - 14.8 14840 to 14.9 14930
Hello When upgrading from 14.8 14840 to 14.9 14930 I receive the following message: Failure Failure , Please check the link http://www.manageengine.com/products/service-desk/upgradefailure.html Please can you advise any steps that I need to take to troubleshoot?
Workstation not synced in SDP after rename it via Endpoint Central
We renamed a view Workstations via Endpoint Central. That worked and they are shown in Endpoint Central - Assets with the new name. Service Desk Plus is integrated and reachable. But the Assets keep the old name in SDP. So there is no Assetscan avaible
Swagger (OpenApi) file that describes the APIs
Is there a Swagger (OpenApi) file that describes the APIs? The documentation is not enough to determine for example whether a field is mandatory/required or not, or the accepted char length for a string field, and we do not even know the full list of
Update to Build 14930 from 14840
Errorcode:1015 RC SI is disabled. Enbale to continue
Import a .osdi image into the Image list
I'm in a bit of a bind. I just started a new job and while teaching myself Manage Engine Desktop Central 10 I accidentally deleted out main customized image thinking I was deleting the template. I do have a copy of the .osdi image file. Is there any way
Field Error custom HCM integration
Hello, we are currently trying to implement a custom HCM integration to automatically update our accounts. With the latest Build (8000) most of the steps were done easily but we encounter a problem while trying to sync the accountExpirationDate. After
Issues with site notifications and rules
I have created a new site for a new support group however have noticed that some of the automated notifications and rules are not working as it does with other sites. Ex: System notification "E-mail acknowledgment to requester on submitting a new request"
UAC and MFA
Hi, We just realised that when we launch an app using elevated credentials the device is contacting our ADSS server. If the server is not reachable (no network connection for example) we're not able to get password the prompt and instead get a message
Changed AD Password, now unable to login
I am using the community version of service desk to test our and recently changed my AD Password, now I am completely unable to login to SDP. Tried this, with no luck Login issues ( unable to login even after entering the right password ) I included a
PAM360 RESTful API Problem
Hello, I would like to create a report using the PAM360 RESTful API. I used the following command to create the report: https://URLtoPAM.com/restapi/json/v1/audit?AUDITTYPE=Resource&STARTINDEX=1&LIMIT=2&DURATION=YESTERDAY&AUTHTOKEN="TokenForMyAPIUser"
14900+ - Spell check no longer works / times out
ServiceDesk Plus version 14900 and above the spell check throughout the application no longer works and times out.
Upgrade from 14.8 14830 to 14840 issue
Hello I am having issues upgrading from 14830 to 14840. The upgrade appears to be successful with no errors but when I try and start the service it errors and will not start. wrapper.log STATUS | wrapper | 2024/10/31 15:00:33 | Launching a JVM... INFO
How to Hide the up-coming tasks from their owners until the previous Task (1st Task) is Completed?
Dear All, We have created 4 (four) Pre-defined Tasks and associated to a Service Template. We have also configured the Dependencies on those tasks on the Workflow tab of the Service Template, that each task is dependent on the previous task to be completed
ServiceDesk API V3 - Update a Request
# URL y encabezados url = "https://sdpondemand.manageengine.com/api/v3/requests/123456" headers = { "Accept": "application/vnd.manageengine.sdp.v3+json", "Authorization": "Zoho-oauthtoken 123456789", # Reemplaza con tu token "Content-Type": "application/json"
Not able to collect the data for Network Interface attribute using SSH mode
Hello. Good day. Your support to check this reported error on a LINUX RHEL 9.4 monitor. It indicates that it cannot collect data from network interfaces. Attached are a couple of screenshots of the error. Thanks for your help Regards
Software Deployment Succeeds but Program Doesn't Install
I'm running into a snag when trying to deploy TeamViewer Host 15 (version 15.61.3). I ended up using 7zip and running a bat file for the installation (reference: https://www.manageengine.com/products/os-deployer/help/adding-applications.html#2a). When
ServiceDesk Plus Cloud Service Disruption
Have many users reporting they are unable to load ServiceDesk. Getting name resolution errors. Those that are already logged in are getting this error when trying to send replies from a ticket: "javax.mail.MessagingException: java.io.IOException: Host
Endpoint Central reports not showing all the results
Hello, I'm trying to generate a report about all the devices with a local administrator user. The following options have been selected: Device: - Full name of the device - IP Address System user: - Name of the user - Full Name - SID - If it's disabled
Previous Patch not applied properly, hence contact support team
Hey, after trying to update SDP to the latest version 14920 from 14920, a problem occurred (error stating that the update failed - no error code with reference to a link from ‘rolling back’). Currently when I try to run UpdateManager again it pops up
Asset details
In the Asset Details section is a box labelled Org. Serial Number. What does 'Org' mean ? Does it mean 'Organization'. ie. is this where we should store our own asset number ? In Windows we put our asset number into the Description field of the PC system info which was picked up & displayed by our previous asset scanning software but ServiceDeskPlus doesn't display this info in it's description box in the Asset page. We need to have somewhere to record it as it is the most important identifier of
Patch Outside Deployment Window
hi i have laptops that not get all the time the patches during the automatic deployment windows can you add the option to patch them outside the deployment windows without force reeboot and that it will just notify the user that he need to reboot his
Character Limitation Multiline Field
I can't type more than 250 character in Multiline Field.
UEM Agent installation , Update , Uninstall Failed
We had installed a version of UEM Endpoint Central 11.3.22 and we had installed the agent of that version on all the systems of the company, but we found that the DNS name of that server was problematic and we deleted the DNS records. After that, the
Upgrade mac os via patch manager plus
hi because seucrity issues from aple side the patch manage plus not deploying os upgrade to mac os i heard from the support that you are working on solution there is any progress ?
ManageEngine Pitstop login not playing nicely with LastPass...
Hi guys, LastPass is one of the most ubiquitous password managers in the industry and yet your login window appears to be particularly unfriendly to its normal operations. I have tested this on both Mac browsers and Windows browsers (e.g. Chrome, Safari
Why are AD Audit Plus support tickets automatically closed?
I have entered 2 support tickets for AD Audit Plus and they were both immediately closed.
Change Start Request ID
Good morning, I have to change the initial id with which users create requests. I tried to follow this guide, but without result. I imported through xls files the tickets I had on another system (the imported tickets amount to around 130), and modified the database as per the guide http://kbase.servicedeskplusmsp.com/faq/requests/i-want-all-requests-in-my-application-to-start-from-request-id-19001-instead-of-default-request-ids-assigned-by-servicedesk-plus-msp-how-do-i-change-the-request-id-number.html
PMP Support and documentation issues
So far my experience with PMP support has been very poor. You can NEVER get someone on the phone, instead the toll free number for the US simply lets you sit listening to music for 6 minutes and sends you to voice mail every time. Even more embarrassing,
Configuration of Desktop Shortcut failed
I tried creating a computer configuration that is supposed to create a desktop shortcut to Chrome on the desktop. After filling in all the fields I attempted to publish but the Deploy and Deploy Immediately buttons don't work. The only way I was able to deploy was to save as a draft, return to the list of configurations, and then using the gear icon to show the context menu I deployed it from there. After deployment the configuration fails on all machines. On some machines the configuration remains
App install post deployment
Hello, Im trying to install multiple applications through the post deployment installer on manage engine. Mostly through .msi files some of them .exe. I get mostly the exit code 1618 so Ig the installer tries to install the app asap. How can I force to
Issue updating to 14.9 (apply DB level change stuck at 60%)
When we try to update 14840 to 14910/14920 in step of apply DB level change, (60% update progress) the upgrade halts and failed. We can see some locks in SQL... For example: SELECT "ConfFile"."FILEID" FROM "ConfFile" WHERE ("ConfFile"."URL" LIKE N'%/conf/Asset/servicedesk.xml')
Technicians Auto Assigned to Multiple Accounts, Sites
Shortly after creating a new account recently (this may be coincidence) we had a report from one of our customer technician groups that they were suddenly able to see all accounts and all sites of other customers, not simply their own. There doesn't seem
14900+ - Spell check no longer works / times out
ServiceDesk Plus version 14900 and above the spell check throughout the application no longer works and times out.
Very Slow connection to remote computers on the same domain
Hello, We have been using Endpoint central for some time but since the start we have very slow connection to all computers no matter the internet quality or connection speeds. It acts like it is has under 15 FPS for the connection. We setup the lowest
Configure incoming Email settings with GSuite
We have deployed the standard version of ServiceDesk Plus in our environment recently. We're using the free version (the one that supports 5 technicians). When attempting to follow your official configuration document to configure GSuite as the email
Kanban view - Problem
Hi, I'm having a problem with the views, it must be a problem with the application because once you select the Kanban view you can't go back to the other classic views or tables, can you help? I've tried clearing cookies, different browsers, private mode...
"User does not have sufficient privilege" Error While logging
Greetings, It has been a few months since i see an error related to privilege and I do not know how to fix it. So to elaborate, whenever a user logins to Service Desk (Service Catalog) and wants to submit either request or Incident. an error pops up and
OpMgr not following custom monitor
Hi everyone, I have an Extreme Networks 5420 switch that keeps alerting because the "Last Polled Value" is 75 degrees celcius. I have gone into the MONITORS section, edited the device temperature and updated the values so that the first notification shouldn't
Specific Emails get Errors
Hi, We are using SDP 14.7 on-prem, reading emails on a dedicated mailbox. We are experiencing issues with soem specific emails, that dont get processed. They are stuck in the Inbox, dont get moved to the Errors folder, and dont alert me (even though the
PMP server not updating endpoint patching status & Scanning "timeout" failures
Hello, We are running version 11.3.2416.32 and have noticed that the only time scanning reports successful for an endpoint is after the server is restarted. If we attempt a scan we eventually see an error message referring to a "timeout". We also noticed
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