Ticket view not scaling since latest update
Hello We updated our ServiceDesk Plus to version 14.9 Build 14900 last night. Since the update the ticket view is not scaling correctly when using on a half window. The section for Status, Priority, etc. is cut off rather than scaling the left section
SDP MSP Licence Website Error
Good Afternoon, While using the Servicedesk MSP Website, to obtain a free 5 tech license I get the following error. Can someone please help Cheers Mark
booting to USB CMD window
After creating the boot Among, for example, USB and writing to a flash drive, booting to USB, I get a CMD window with the inscription x:\Windows\system32\wpeinit and nothing else happens, it feels like the boot environment is not being created correctly,
Service Desk plus Intergration error
We have SDP free version installed on a linux machine. we also have paid for versions of ADmanager and ADselfservice on another windows machine. I have been able to do the integration for ADselfservice, connection works both ways. but for ADmanager the
Can't add an item to custom picklist
Hello, we can't add an item to custom picklist in "Customization - Additional Field - Change" The error is: [UDF_PickListValues] Violation of PRIMARY KEY constraint 'UDF_PickListValues_PK'. Cannot insert duplicate key in object 'dbo.UDF_PickListValues'.
Monitoring Uplink/Downlink Ubiquiti
Hello, We are trying to monitor through SNMP the Uplink and Downlink capacity of a Ubiquiti device but when we test the OID to add it it gives us the following error: "No reponse from the device. Check if the device is avaliable or not." The device is
USB Boot x:\Windows\system32\wpeinit
After creating the boot
Among, for example, USB and writing to a flash drive, booting to USB, I get a CMD window with the inscription x:\Windows\system32\wpeinit and nothing else happens, it feels like the boot environment is not being created correctly,
Executing updatemanager.bat and Java window doesnt pop-up to enable browsing ppm file.
Hi Team, I have an issue where Upgrade of EC is becoming a challenge since pop-up does not show after executing updatemanager.bat on cmd (with admin rights). I have logged a ticket, just thought this interesting community would have a recent experience
Power Mgmt Report not working?
Hi There, I have been trying to view overall uptime of PCs, the overall time users have spent logged into a device and how often a device is restarted by the user. While looking for the best way to view this information I was looking at the "Power mgmt"
Message "Data update unsuccessful as per standards set by the administrator. Please try other alternatives."
Hi, Got an error with ADSelfService Plus where user cannot update the Contact section. Previously, it was possible to do so. A user got a message "Data update unsuccessful as per standards set by the administrator. Please try other alternatives." when
I can't see the data security plus on the web
Hello everyone, I downloaded the demo to try the software and I find that I can't see the datasecurity plus website, the ADAudit I can see it without problems. I already activated the service and it's running ok, I tried with http and https, I tried with
Lansweeper integration in Manage Engine Service Desk Plus Error Occurred: { While establishing connection with lansweeper }.
I get the following error with Lansweeper integration in Manage Engine Service Desk Plus Error Occurred: { While establishing connection with lansweeper }. Please refresh the page or contact the administrator.
The MFA endpoint is taking a long time to load
Currently, I am pushing the agent to the user's computer. When the user accesses the device, the MFA prompt appears but gets stuck on the loading screen for a long time (from 2 to 4 minutes). Please investigate the issue and help us find a solution. Thank
Export XLS from Report Issue
I am using SDP version v14.8.20 with an MS SQL database. I have no issues generating reports within the program using the report builder, but when I try to export an XLS file, I get this error: {"error":{"message":"An `executablePath` or `channel` must
Remote Aceess Plus cant record video session
Hello I need support to enable remote access plus recoding the video for remote session , its always showing Not available after recording the session .
Reverse proxy issues with ME SDP websockets
Hi! We have an Apache reverse proxy for many internal webservices that need to be exposed publicly on the web. Many of these utilize websockets and as such we are pretty much using the same entries for all our hosts. However, ManageEngine ServiceDesk
Upgrade to 14730 Failed Due to SeqGenState table incorrect Record
Hi Friends, I need to Upgrade ServiceDesk Plus from version 14720 to the last version(14860) But failure occurred with this message: There are incorrect values in the SD/Seqgenstate Table. Contact support for details. And when I read upgrade logs this
This request does not fall under your permitted scope.
I have am external vendor that needs to be able to submit us a ticket. They have an acct and Role setup just for that. My issue is that they can in the 'Request' page they can select 'All requests" and see every vendors queue as well as all of our companies.
Upgrade from 14840 to 14860, getting AuthToken Invalid after login
Hi Just upgraded ManageEngine ServiceDesk Plus on prem from version 14840 to 14860. I am using SSO via Azure login. I can authenticate, and I am redirected to the Calendar view. Clicking on "Requests", I get an "AuthToken in the request is invalid. Unable
Connected AD Manager to Exchange Online
I am having some trouble connecting AD manager to my companies exchange online. I've created the app api to be able to connect to m365 and assign license but when I try to manage a user's mailbox from the exchange tab when modifying a user. The service
M365 Graph connect as a incoming and outgoing email servers
I am using Free version (up to 10 technician) and I want to integrate incoming and outgoing servers with M365, I tried with myself but I am stuck. can someone help me? at the end of sign in, I see attached screenshot message. I followed this link but
Web interface not showing any data.
My client's ELA is currently suffer an unknow problem where collected data are not showing in the web interface, and it's showing " Some data are still being loaded by the search engine. Please wait for the process completion.". We rested the ELA once,
How to move service catalog template to a different category
I have some service catalog templates I need to move to a different category. I don't see where I can do that. I'm using SDP 14303.
SD+ Mail has stopped working after updating an SSL certificate
We are happily using an older version of SD+ and today we are having problems picking up the mail after updating an ssl certificate. Where can we find the relevant log files (presumably POP3 is one of them) so that we can troubleshoot the situation? The
ServiceDesk Plus hosted through Azure app proxy - mobile app login issue
With v14850, SDP supports Azure Application Proxy (with pre-authentication). However, login attempts with the Android mobile app (v6.0.4) result in the following error: "Azure pre-authentication details are not configured in the application. Please contact
Approving a request using API
Hello, I'm trying to use the API to approve a request but can't seem to get it to work. I have two use cases in mind that I'm developing, both of which are using the same request template with two approval levels. To explain context I'll briefly explain
Edge Browser with Auto-fill breaks templates
We're getting reports from our users that the Edge Browser with "Save and fill basic info" turned On, does strange things to templates when they are being filled in. When people come to a text-field where they enter an e-mail adress, it seems like autofill
Fallo al cerrar una incidencia
Cuando cambias el estado de una incidencia a Resuelto o Cerrada da el mensaje de error de "Solucitud actualizada" pero sin embargo se mantiene el estado en "Asignada". Solo me pasa con una solicitud y no encuentro el posible fallo, he probado a reiniciar
Issue when copying file to AppData folder via File Folder Operation
Hello, I am currently having a problem with copying a file to the AppData folder for users via File Folder Operations when installing a package via ManageEngine. The installer for the .exe runs without issue and I am able to copy the required file to
Experiencing issues with sending report from SDP to email
Hello team, We are currently experiencing issues with sending report from SDP to email and also scheduling reports is blank data. ServiceDesk Plus (Production) Current Version: 14.8 Build 14850 ServiceDesk Plus (UAT) Current Version: 14.9 Build 14900
since last update every Debian update blocked by firewall?
Hello togehter, since last update every Debian update is blocked by firewall? The Problem is, my firewall, my PiHiole and my ESET Antivirus did not block anything. The Update is correctly downloaded to the store on my patchmanagent server, but ever time
Metro app scan failed due to DLL not present in the client computer
I'm seeing the following error at the top of every Agent detail/inventory page since upgrading to version 11.3.2428.21: Metro app scan failed due to DLL not present in the client computer Thoughts? Bug? The upgrade appeared to go fine, and the Agents
Unable to edit Accounts after upgrade from old 32 bit Servcedesk plus MSP to the lates 64 bit version
We have upgraded older version (32-bit) of ServiceDesk plus MSP to the latest 64bit version following the process on your website. Everything seems to be working ok so far apart from “Accounts” option within service desk. If we try to do any operation
Disabled fields on edit mode become active and editable in editing
Hi, I have a template for a service whose fields I have disabled in edit mode. The problem is that when we use the browser "back" option on the edit page and click on the fields again, all the fields can be edited.
Building Certificate chain error
it errors out when I try to import the SSL certificate into the program
Manage Engine GUI not responding
Hello Team, Since we upgraded the licence , we 're not more able to access the GUI of Manage Engine SDP MSP. Here you have the error message Kindly assist us , Thanks
Create New request using Python Script fails
Hi Team, I wanted to create a new request ticket using python script, to automatically create tickets in daily basis. I have gone through the below API reference page, https://ui.servicedeskplus.com/APIDocs3/index.html#introduction Can the someone try
import AD users that are existing contacts
When I try to import a new Active Directory user, the import wizard says the user I'm trying to import is an "Overwritten Record" When I search the global support reps I do not find the imported user. I do see the user under contacts, and they are able
Some new mail IDs got not processed to new requests.
Hi, We observed in our On-Prem Instance an unexpected effect: E-Mails from some "new mail IDs" aren't processed to new requests. Mails from other "new Mail IDs" were processes successfull. Message in log for the faulty cases: "Email is received from a
Postgres DB not starting after installation of free edition for test.
root@SRV-SDPME:/opt/ManageEngine/ServiceDesk/bin# sh run.sh JAVA_HOME : /opt/ManageEngine/ServiceDesk/jre SERVER_HOME : /opt/ManageEngine/ServiceDesk DATE : Wed Oct 30 21:53:11 UTC 2024 Already sdp.keystore file, present. Hence Skipping Default keystore
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