ServiceDesk doesn't start after upgrade
Hello, I wanted to upgrade ServiceDesk ver. 14830 to the latest version 14840. The app has been backed up succesfully, hovewer the insallation of the new version of ServiceDesk Plus stopped abruptly. After that, I haven't been able to start ServiceDesk
Api V3 pagination
I want to have pagination in order to retrieve some requests paginated. My url is https://aiseradev.sdpondemand.manageengine.com/api/v3/requests and I cannot find a pagination strategy in the rest api documentation of Manage Engine. Does someone have any idea about this issue, or is there someone who knows which pagination does this api support?
SDP Mobile Application is too slow
The Mobile Application takes too long to load. It was updated with the latest version and it takes time to load even just the dashboard. It's slower in iOS devices vs android.
Bulk Edit
Hello, We don't seem to have the ability to add a resolution when using Bulk Edit option to close a bunch of requests with the same resolution text. Is this a design feature or a setting within our environment?
While Upgrade | The product verison does not match the version of the product. Please contact...
Hello team. while upgrading the product, i got this error message: While Upgrade | The product verison does not match the version of the product. Please contact support.. please how i can upgrade, versions of postgresql and build ad audit is attache
Internal Error when changing technician role
I encounter the following error "Internal Error" when editing technician information and changing its role. The previous version of my software was 11.1.21, which I updated to the latest version, 11.1.32, and the problem was fixed. But after integrating
After Update OS deployer fails last reboot
I am wondering if anyone else is experiencing an issue were the last reboot when deploying an image is failing, because it is timing out. We just recently updated to our Endpoint server to the latest build 11.3.2416.30. This issue wasn't present until
AD Group Import/sync removing users
My AD group sync is removing all but 1 user of the 40 that are in the group, this had been working previously. i tried manually add the user to the user group in PMP but the sync removes them. Are there any required AD fields that PMP checks to determine
ME SDP is too slow
Is there any deployment/upgrade ongoing? Our SDP instance is so slow that the Change Record Created is not starting the workflow. Users are also experiencing delays. Same problem was encountered yesterday regarding slowness. Other sites aside from SDP
Request View Export not working
Since upgrade to 14760, unable to Export the Request view If you go to Requests - Actions - Export Requests, even if the queue view criteria has 49 requests the csv export shows error 'No data available to generate the report for the given criteria ...'
Cant repair or modify msi application
Hello, I'm having a real problem. I've been pushing applications from endpointcenral to my devices with .msi files created from templates provided by ManageEngine. I've noticed that on the computer, I can't modify or repair de application installed because
UNABLE TO LOAD LICENSE
Encountering this error kindly assist: Microsoft Windows [Version 10.0.14393] (c) 2016 Microsoft Corporation. All rights reserved. C:\Program Files\ManageEngine\OpManagerCentral\bin>shutdown.bat C:\Program Files\ManageEngine\OpManagerCentral\bin>stopPGSQL.bat
Cisco ISR 1100 SDWAN SNMP template usage problem
I'm trying to associate our SNMP v3 credentials that we used without problems, to new devices and new device models. Cisco 1120 ISR with SDWAN is in question, properly configured with SNMP v3 credentials, we see traffic from opmanager to end devices,
[Error] Automatically changing create time
Hi team, Currently, I am seeing the create time change error again when add task to request. and I am sure that the user does not have permission to change that field. I noticed that this error takes the create time according to the Schedule start date
Why are so many Logs generated in the ColDB folder
I am using Analytics Plus version 5.1.50. Unfortunately, the software generates a large number of logs daily in the folder below, which have reached up to 70GB over the course of a few months, filling up the drive where the program is installed. I haven't
Cannot log in via mobile app
Hi there, We have Microsoft SSO enabled on our instance, but for some reason, when we try to log into the mobile app, we get "An error occurred" and "Zoho Sign-in has been blocked". Can't see anything online to resolve this, I'm sure it's some setting
Email Id's to notify not working on client side
Greetings, I have been having a problem regarding a field called Email Id's to notify which is really odd. I have implemented this field on requester side and whenever a requester clicks on it, no emails are shown and an error message which says " Loading
Trouble setting Field Dependencies in custom scripts
Guide 1 Guide 2 I am currently trying to create a script that creates a three-field dependency between division, district, and subdistrict as shown below, whereby if the user selects a division, it would showcase the various districts in said area, and
deleted SSL certificate
how to desable trusted communication ??
Script not working
Hi I try to automatically set requester name for technician to avoid issue with missing names, I get this script here https://pitstop.manageengine.com/portal/en/kb/articles/how-to-set-the-requester-field-as-logged-in-user But when i set it, i have a error
Problem list doesn't use the entire screen like Request does
Problem Request
Inventory of some assets is mixed with others when enrolling in MDM
Hi! When I have assets enrolled (using ABM for example), the asset information is displayed correctly in the MDM, but if I look for that Hostname in the inventory or in a Remote Office, it shows me the information for another computer. Does anyone know
Can't Add Request by API
Hello, I've got an error: { "response_status": { "status_code": 4000, "messages": [ { "status_code": 4001, "field": "TECHNICIAN_KEY", "type": "failed", "message": "Extra parameter(s) not allowed." } ], "status": "failed" } } when I'm trying to Add Request
Upgrade issue
Hi Team, I can't upgrade the version to 14101 build. I'm getting below error message. I tried all, start and stop service many times, reboot the server, but issue still persists.
Error 403 when downloading Feature Pack Update
Dear Support We are setting up EC Cloud and deploying patches using Self Service Portal. We deploy updates and users are able to download and install. But with Feature Pack we got the error : Problem while downloading the patch. HTTP Error: 403. We tried
Patches will not download after update
Patches will not download after update for on prem EPC Patch Management. We checked out the cleanup setting and the path threw an error when I tried to add email notifications for patch downloads. It said that path is on their blacklist??? We cannot change
!!Resolved!! - Manage Engine Dedicated Development Team and Fast Response Time
-=SEE UPDATES TO THESE ISSUES IN MY REPLY BELOW=- Original Subject: Problem: Checksum Errors, Failed File Signatures, bizarre license practices. Honestly, I hope this finds those Systems Administrators currently evaluating whether they should purchase
INTEGRACION DE SERVICEDESK PLUS CON MS TEAMS
Se esta realizando la integración del MS Teams para que los usuarios puedan utilizar un bot para su ayuda al momento de generar ticket en la plataforma de ServiceDesk Plus. Se siguieron los pasos proporcionados en el manual de integración del MS Teams.
Issue creating Task using API
Hi, I've hit a bit of a snag trying to create a task programmatically in SCP. It works fine in Postman and in the API playground using: { "task": { "title": "Other Task", "account": { "name": "My Company" } } } But when I bring it in Java I get this (Console):
SDP Online technicians changed phones--there is no way to reset the MFA number
Hello, We have a technician who changed phones, and his phone number changed. He is unable to log-in through accounts.zoho.com. He does not have backup verification codes, either. We can see his account SDP Online, but there is no way to initiate an SMS
Charts not appearing in reports
Hello, I've got an error when trying to generate or send an report from SDP 14.8 Build 14820 Here is an example: Problem appeared after udate to: 14.8 Build 14820
ServiceDesk Plus Manual Backup Fail "Exception while trying to fetch configured backup password"
Hi, I am working on migrating ServiceDesk Plus build 10000 to a new server. Currently i am running a manual backup, but it is failing with the following logs: Exception while trying to fetch configured backup password. Exception while init Backup BACKUP
Certificate prompt when accessing the portal
Hi, I was testing out using smartcard authentication to login the ADSS portal. After seeing how it worked we decided to go back to a simple username/password plus MFA so I deleted the smartcard profile under admin > login settings > smartcard authentication
Regarding the inability to generate xlsx for custom reports
Hello,we use ADM 产品版本 7.1.0 构建号 7110 May I ask how to make custom reports also generate XLSX format
Edge and Chrome problem with domain list after first login
Hello, When user want to login with Edge they no longer can select which domain they want to logon to. And see only local authentication in dropdown list. Whai can I do with it?
EVERYTHING IS SLOW!
Having major issues with slowness on Service Desk in AU this morning. Even this PitStop site is slow Any issues?
TimeOut during image post deployment
Hey everyone, just updated my image to the new 24H2 update, not sure if it is because i am doing something wrong or... but I have noticed i cannot go past the machine restart phase of the post deployment. anyone experienced a similar situation?
New Installation of On Prem Service Desk Plus - No Login Screen
after a new installation of SD Plus v14830 on a windows 2022 server, i don't get a login screen after starting the application. instead i just get a blank browser.
Unable to start ADManager Plus
Hi Unable to start ADManager Plus, we get the following error. This is on a clean install to Windows Server 2016 ../pgsql\bin\pg_ctl.exe file does not exist or is being used by some other program.
Notification sent to new User when created
We are trying to send an email notification of required online training to new employees when they are on-boarded. However, the current notification sends out the email prior to the completion of the email synchronization process, so that it sends the email, but the end user mailbox has not been fully replicated in O365 and hence never receives the email. We do not receive any errors; it is just that the email is sent but never received by the mailbox. We CC'd our shared mailbox and do receive the
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