Patch Jobs Stuck in "Ready to Execute" Status
Software in Use: Managed Engine MSP version: The issue occurs with the MSP version and affects all customers (with approx. 900 systems), though the severity varies from one customer to another. Issue: For about three weeks now, many of our patch jobs
Issue around text wrapping on Macbook UI
Hi, When using a Macbook, additional fields under the Request details and Solution details tabs do not wrap text correctly resulting in words being split across separate lines, see below: Can proper text wrapping support be added to the interface for
Software Deployment over WAN/Internet
Dear guys We successfully installed Endpoint Central with Agent to a test client for software deployment. We are able to deploy software packages. As soon we take out the test client of the LAN, having it on WAN/Internet only (without remote office/distribution
APPROVAL PAGE CONTAINS NOTHING
The Request and Change details are missing on the Approval View. How do users expect to review it prior approving??
i cant change the backup password
The Problem is that i cant change the backup password. Always appaer the next message:The backup is in progress. You can only save the configurations once it is completed. 3.- 14.3 Build 14306 4.- Database Server :PostgreSQL Server
ZOHO Service support helpdesk site is not loading
ZOHO Service support helpdesk site is not loading. We need your assistance to resolve this issue.
Agent connection when moving hard drive to a new machine.
When moving a hard drive to a new machine for a hardware refresh, we notice that the agent connection doesn't seem to resume when the new machine is running, even though the name has not changed. We did notice that sometimes it does resume when moving
Relashionships API
SDP 14.7 has API for add relashionships? api/cmdb/cirelationships return error 3010 module name is not supported. [ cirelationships ] Apidoc has nothing information with relationships.
Problem Integration - Service Desk MSP x Endpoint Central MSP
We are running some tests to validate the Endpoint Central MSP and Service Desk Plus MSP solution. Endpoint Central MSP is in the TRIAL period, that is, with the full version temporarily. Service Desk Plus MSP has a free version for up to 5 users. However,
14830 Report Issues
after upgrading to 14830 from 14720 we were not able to generate any reports and the scheduled reports did not generate. Each time any technician tried to generate a report we received the following error message: Sorry, unable to execute the report,
Bulk Fetch email sent date
Hi Service Desk Forum, I have a question regarding importing old ticket emails into service desk. When I fetch these emails, I notice that the creation date of the tickets is automatically set to the time of fetch rather than the original email sent date.
Agent Scan on timeout
Good morning, I have this persistent problem. Any scan from agent results in this message: "OPTION FAILED: The scan request has been received and acknowledged by the agent. The agent is taking longer than usual to complete the process. The scan data will
Problem with migrate to MSSQL
Good afternoon. I encountered the following problem: When I try to transfer a database, an error pops up when I select MSSQL (screenshot). I launch ChangeDB from PowerShell as Administrator. All necessary software is installed (even several versions).
DesktopCentral MSP Agent trying to reach Notification Server on the wrong port
Hello, I am trying to install a Desktop Central MSP Agent on my computer, so I downloaded it from the Web interface while selecting the appropriate client Then I ran the setup.bat installation, and everything went great However, I couldn't find my computer
Servicepack Installation Error - 11.3.2416.25
We are trying to install the latest service pack (11.3.2416.25) to resolve the Bug Fix: #1 issue. When I begin installation I shortly receive the following message: Installation Error: Upgrade Details:
APM Plugin not functioning when accessing OpManager through Proxy
Hi, We're trying to use Entra Application Proxy to allow users to access OpManager off-network. We're able to to present the application and use the Opmanager features, however; when attempting to access the applications tab (APM Plugin), we're getting
Field & Form Rules on Changes
Hi, Team, Although there is the possibility of choosing which users the rules will apply to, using "All Users" only applies to technicians. If you have an end user who has permission to edit the change, F&FR won't be applied to the fields where they are
Contract API with error after upgrading to v. 14.830 (from 14.740)
Hi, Team, After upgrading to version 14.830, one of my scripts returns an error. The same error occurs when using directly the REST API Documentation URL. I'm trying to update a contract additional field (date) with a value: {"contract":{"udf_fields":{"udf_date_17145":{"value":1726614000000}}}}
Expired SDP license
Hi, My SerciveDesk Plus 13.0 license is expired and I am unable to start Managengine SDP 13.0 I requested a new license file today and tried to install it via the run.bat command Unfortunately I get the error theat the license file is invalid. See error
Problem with targets since update 11.3.2428.10
Hello Patch Manager Plus Team, today my patch manager plus server said i have to to an update to 11.3.2428.10 After that i have a problem with manual distribution. Befor this update, the targets were automaticaly in the list for the targets. After this
Not able to change Mail Server Settings
Hello i have a problem regarding smtp Server settings. It dont send a testmail. And i dont can save the settings. If i test in powershell it works perfect.
How to add multiple certificates into a MDM group
Hello, We have multiple locations and our goal is to automatically connect company phones to the Wi-Fi via MDM. The connection is established using a valid certificate, which is included in the profile of the respective MDM group. However, we've encountered
Translating Templates?
So we are a multi-language institution. We have a primary language as well as English. When we do Incident Requests Templates or Service Request Templates we mostly do them in English since we have to pick one. But then I noticed that on the Requester
Critical error when running an Advanced Search
Hi, Last week, we migrated our database. The new database server was set up with the same name and IP as the old one, and all the databases, tables and data was all correctly migrated. Doing other searches and running reports still run fine. When any
Machine Image Copy of SDPlus Server in New Domain
hey all, we are migrating to a new domain. i've taken a machine-level image back up of my SD Plus server and spun up a copy in the new domain. the server name has changed in the new domain. what do i need to do to get this working in the new domain? the
Advance Search Returning Error
User's are randomly getting an error when using the advanced search feature. There has been no changes made to service desk.
Unable to Sync Azure Entra users in Manage Engine SDP Professional MSP Onprem
Hi All, We're facing challenges syncing Azure Entra users to our ManageEngine SDP Professional MSP On-Prem environment after enabling SAML. This is preventing users from logging tickets and accessing technician roles. Specific Issues: Incomplete User
Servicedesk plus recognises asset but not user and assumes state is in In Store
Hi, Servicedesk plus is recognising our workstation assets but when it reads the Last Logged in User it is not assigning the asset and the state is shown as In Store. The Last Logged In User is shown as Companyname/First.Surname We have set Asset Auto
Aruba WLC
Hello i wanted to ask about why is my Aruba WLC doesn't display any data after input the WLC to the netflow? the snmp connection is success i've also had the IPFIX configuration set everything is ok but it seems after the device is recognize by netflow
[ERROR] Change CreateTime when change status to ONHOLD
Hi team, I have a problem that somes of my request change CreateTime by users. But I have a rule to Disable CreateTime by users. and this usually happens when they change the ticket status to ONHOLD. I think this is a Bug. Please check and fix this for
[ERROR] ORGANIZE SLA ERROR
Hi team, I have a problem with SLA in Service desk plus MSP. My old version was 14.305. I have upgraded to 14.810 recently. But after upgrade I can organize SLA in my app. Specifically, when I press save, I get this error.
Activate KPE
Where do I activate my KPE license? I got the license from Knox and they say to activate it through my EMM. In ME MDM I created a new OEMConfig Profile and entered it in the Knox license space. I installed the KSP app on all the managed devices, built
Deleting printers using the Windows - IP Printer - Computer configuration - Access is Denied
Hello, I created a Windows configuration to remove IP Printers from computers and it's failing with a "Retry in Progress" status with Remark \\printserver\printername-Access is denied". The same does not occur if I create an IP Printers - User configuration,
Behavior change in Spot Edit
I don't know if we just experienced this in our instance or others have encountered the same. Our Spot Edit option for Change and Requests modules have been disabled for quite sometime now. But just recently, technicians cannot attach anymore in the attachment
Android: Your administrator has not given you access to this item
This started on newly enrolled Android devices, did not seem to matter enrolled via Knox or QR code Some would resolve within an hour, another days later not resolved Now it has started affecting a device that has been enrolled for weeks and we can't
Creating a package for MAC to install Qualys.
Hello, I have been trying to deploy the Qualys package to Macs with no luck, had no issues with windows. I have tried variations of the configuration below. I have also tried to install it using a script. It works fine when I run it locally on the Mac,
Moving database_parameters.conf, PAM360 can't start again
Hello I was testing the best practice docs , how to mov the db parameter conf file to another directory (in C), but the pam360 didn't start after the configuration. My steps were: 1- Stop PAM360 service. 2- moving the file from PAM360\conf to C:\Users\Administrator\Desktop\TEST\database_parameters.conf
Configure AD path for Automatic Group Creation
Hello, Previously I have added an AD path to generate custom groups from AD groups. It took some time but the groups were eventually created. Yesterday I added another AD path, in this case an OU with several security groups that I would like generated
Android mobile not recieving push - iPhone works
Hi, all. Today all our Android users are not getting Push to their mobile för 2FA. Error message says they must complete registration for 2FA, but they are, iPhone users works. We are running latest version 6503 and uppdated clients. Anyone else has this
Unlock the account from client desktop error
After I upgraded the build number from 6303 to 6400 and client agent version from 6.3 to 6.5, when I try to Unlock Account from client desktop for the account that is locked, I am getting the following error: "Cannot unlock the user. The user account
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