Hello,

We have a technician who changed phones, and his phone number changed. He is unable to log-in through accounts.zoho.com. He does not have backup verification codes, either. We can see his account SDP Online, but there is no way to initiate an SMS number change from there. He can request a primary password reset, but still it requires an SMS authentication code from a phone that he no longer has.

What is the proper way to deal with this issue? Thanks in advance.