Helpdesk Slow
Anyone else finding Service Desk Plus very slow to load this morning? Seeing the same problem across different browsers and the mobile app. Nothing showing on the service status page as yet but assuming not just us affected.
Endpoint Central Software Deployment Errors
I seem to be having intermittent problems when deploying software through Software Deployment. Some of my packages fail to install resulting in errors like "Failed to download XML" and "Error occured while fetching the package url." Since it is intermittent,
Problem with EventLog Analyzer License
My subcription to EventLog Analyzer finished on july the 30 2024. I renewed my license the week before the end of this subcription. I received my renewed license before the 30, but this license not working. Each time I try to renew EventLog Analyzer I
No shown Missing patches pending approval after update
Hello all together, after updating to #11.3.2416.20 i´m not able to see entries in Missing patches pending approval on my dashboard. I think it is a bug, befor the update everything was shown correct, now no entry is shown. I have to go over "Patches"
Configurer et activer une enquête utilisateur
Bonjour à tous, Nous avons configurer une enquête utilisateur sur servicedesk plus. Le souci c'est que nous avons reçus les mails notifications pour la demande de note de satisfaction au début et après nous n'avons plus reçu le mail. Nous avons testé
Update Manager fail
Hello, On windows server 2019 when I try to update from version 14720 to version 14820 or 14810 I get this error. Can you help me? I tried to redownload the files but without success
Updating computer description field while running an automation
I am building an automation to disable all computers that were not active during the last 90 days. As part of this I want to update the description field to the date the computer account was disabled. I have set up an Automation and Automation policy.
Custom Trigger IF-ELSE Previous Value Save Error
Hi, I am configuring with if-else in the custom trigger. I select the previous value as in the screenshot below and save it. When I edit the custom trigger again, the previous value is removed. Thanks for support .
The agent cannot access the RDS gateway
Hello. Since the penultimate update, remote connection has not been working - unless I turn off the Windows firewall. I haven't changed anything for a long time, the RDP port was changed for testing from 9000 to 9001 and the connection is still dropped
Cannot patch client
Just updated to version 11.3.2428.7. When i try to apply a patch, the field "Define target" in "Install/Uninstall Windows Patch (Computer)" is not filled automatically anymore and there is no way to define it manually.
Add Cisco ACI - Cert problem?
Hy, i'm trying to add Cisco ACI to the OPM. My hypothesis is that this is a certificate problem. My user/pass is good because it works if I use it on my browser. I created ACI profile and tried to add ACI but I get instant fail w/o waiting for timeout.
Invalid Certificate Policy error in linux Machines
Hi friends, I'm trying to install the Endpoint Central agent on Linux Machines. First, agent installation takes too long, and then the endpoint agent can not communicate with the endpoint central server. when I run dctroubleshootingtool in a Linux client
Lates update to changes behavior released on 26th August
Hi, I have an objection to the latest update: "For changes in stages other than Submission, right pane fields in the change details page are editable even when Disable spot edit in the Change details page if a Form Rule is configured in that template
Unable to attach documents in Change Records
Whether using an admin or technician account with the SDChangeManager role, attaching files in the CH is not possible. It was working before and suddenly, we cannot.
Office 365 - E-mail Setup
Dear All, I'm trying ton configure a new ServiceDesk Plus instance for one of my customer. After many try, I'm still blocked with the In/Out E-mails setup against Office 365 (Mcirosoft Graph) I've create an application for incoming and an other one for
Worklogs not syncing with Zoho Books
Hi, After the upgrade to v14810, the integration between SDP MSP and Zoho Books quit working. I recreated the connection, however we are getting errors and the worklogs are not syncing. Can you please help. [23:04:08:130]|[08-26-2024]|[com.manageengine.integrations.MetaDataInfo]|[INFO]|[112]:
Associated Accounts fully populates
Tested associate 1 or no accounts will still fully populate all accounts which is not the correct behavior?
Users unable to reset password
Servicedesk Plus on Windows Server 2019, With MS SQL 2022 Database. After upgrading to version build 14600, our users are no longer able to use the funktion 'Forgot password' On the "have you forgot your password" page, the user is asked in enter domain/username
Mail Group Subscription - Error with AD Manager
With the option "Mail Group Subscription" users can subscribe to groups without problems. Now we integrate AD Manager with ADSelfservice plus and Mail Grops Subscription stop working with the error: You are not authorized to perform this action, and when
"No Data Available" shown for KVM Guests Application Manager v17
Using Application Manager v17 to monitor kvm guests (Win11 and Rhel). qemu guest tools have been installed successfully on guests. Monitor for each vm can not retrieve any disk information. Is there additional configuration that is needed to retrieve
Dashboard not loading
We've suddenly got a problem with our dashboards on SDP, they've stopped loading since last week, we simply get a screen with the four grey bouncy loading bars. Everything else on the system seems to be working OK. We're on 14304, there are no errors
Trying to start PostgresSQL server failed
Hi I did follow this guide Install ServiceDesk Plus on Ubuntu Server | DevOps Compass Guided IT Solutions by Docker Captain (heyvaldemar.com) on a fresh installed Ubuntu 22.04. Unfortunately when I am running the command sh run.sh I am getting the error:
The form cannot be submitted
Hello,we use SDP VER 13.0 We found that some forms suddenly had the submit button become non clickable after clicking, and the form could not be successfully submitted. We tried to reconfigure the form, but the situation persisted.
upagde to AdAudit unsuccessfully
① I successfully upagde the AdAudit 7.0.0 to AdAudit 7.2.0 ② I want to upgrade AdAudit Plus with "ManageEngine_ADAudit_Plus_8_1_0_SP-2_1_0.ppm" and "latest.crt" so that i can get the AdAudit 8.1.0 ③ The "Update Manager" says ④ I have never modified any
Conditional Exchange Access(onPremise). Sync doesn't work due to users DisplayName on Cyrillic alphabet
Hello All, We have changed an attribute DisplayName in Active Directory and Exchange Server for the users from Latin to Cyrillic and now the synchronisation of the device details doesn't work with Exchange server. In the log file I found out an error
Patch Database is empty
All patches have disappeared from our system. All machines show as 'Healthy' despite us knowing this is not the case. There is no history of failed/installed patches and the patch database itself is completely empty!
Requster unable to load logo
Unable to load if custom image is set for the account.
Unable to send password reset link
Unknown error pops up when trying to send password reset link.
Service Desk +, Request page offline
Service Desk +, Request page offline Is this just for our instance, or anyone else affected?
Critical : Unable to generate scheduled report
Microsoft Graph - Requested resource does not exist
when I attempt to test fetch from my incoming mailbox via Microsoft Graph I am getting the following error: "Requested resource does not exist" The app registration is setup in Entra, so I am not sure what is missing.
Update history not showing MS update name, only brief description
When I push updates from Endpoint Central to my MS devices the updates show as "Update for Windows (KB_number). Is there a way to get the full update name to show in update history?
Adding technicians through an AD Group
Hi , Currently trying to add technicians through an AD group with the users already part of it ,however when they try to do login .. they all getting : Your Account is not configured either as help desk technician or as workflow technician. Please note
AgentCleanupTool
Hi. I had problem with unistallation program and now i'm trying to use AgentCleanupTool. But i have error in logs: Uninstall Restriction Enabled! Security Error Validation failed! Uninstallation of Agent wont occur I tried to unistall it with local admin
Laptop MDM Enrollment
I am having issues enrolling laptops to MDM using the following steps: Enroll Windows Laptops, Desktops and Surface Pro tablets | ManageEngine Mobile Device Manager Plus. I keep getting Script time out errors. I am able to manually run it on the laptop(s)
Tickets deleted and falsely marked as "Resolved"
I am customer of ManageEngine and use their ServiceDesk Plus Cloud product to handle our IT helpdesk. I have a ManageEngine PitStop account but noticed that the ManageEngine technicians consistently will mark my tickets as "Resolved" without actually
Can't Get Patch Manager to Update Missing Patches
Hello All, Started working at a company that uses Patch Manager Plus for an airgapped network. Am going through the steps to update the vulnerability db and the missing patches so I can push them; however, no matter what I've tried I am running into the
NTLM authentication logs
Good afternoon. I want to enable NTLM authentication logging in ADAudit v8.0.0.8003. But I can’t find this parameter where it was before. Tell me, where is this enabled now?
AnalyticsPlus report is missing data that the SD+ Report module is not
I have been running reports against Change Management - Change records. Over the last couple of weeks I've noticed that the Analytics report was actually missing some change records, even though we are well over the sync time between data input & report
Error Modifying Existing User
We are moving our distrbution lists to M365. If I modify an existing user, go to Microsoft 365 tab and add the DL under Group Membership I get the following after Update User.
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