Hi,

My SerciveDesk Plus 13.0 license is expired and I am unable to start  Managengine SDP 13.0 

I requested a new license file today and tried to install it via the run.bat command

Unfortunately I get the error theat the license file is invalid. 

See error below:

Press 1 to provide the User Name and License File path

      2 to  Exit

Choose an Option :: 1

 

Enter User Name  : ( My full name ) 

 

Enter The License File path : C:\Program Files\ManageEngine\ServiceDesk

ERROR CODE : 507

The license file specified is not valid.

Please contact

 

AdventNet, Inc.

5645 Gibraltar Drive

Pleasanton, CA 94588 USA

Phone: +1-925-924-9500

Fax : +1-925-924-9600

Email : info@adventnet.com

WebSite : http://www.adventnet.com

System going to Shutdown --- received process interrupt

Shutting down the JVM now!

 

C:\Program Files\ManageEngine\ServiceDesk\bin>

 

Please advise