Hi Service Desk Forum,

 I have a question regarding importing old ticket emails into service desk. When I fetch these emails, I notice that the creation date of the tickets is automatically set to the time of fetch rather than the original email sent date.

Is there a way to automate or bulk update the creation date of these tickets to match the original email sent date? Doing this one by one would be incredibly time-consuming and inefficient, so any guidance on how to achieve this in bulk would be greatly appreciated.

Thank you for your help!