Hi All,

We're facing challenges syncing Azure Entra users to our ManageEngine SDP Professional MSP On-Prem environment after enabling SAML. This is preventing users from logging tickets and accessing technician roles.

Specific Issues:

• Incomplete User Onboarding: Not all Azure Entra users are being synced to SDP.
• Role Assignment Limitations: Unable to assign technician roles to users due to their absence in SDP.
• Other Challenges: [List any additional issues you're encountering]

Request for Guidance:

If anyone has experience successfully syncing Azure Entra users to SDP using Dynamic User Import, please share the necessary steps.

Key Questions:

• Are there specific configurations or prerequisites for Dynamic User Import to function correctly with Azure Entra?
• Have you encountered similar issues and found effective solutions?
• Are there known limitations or workarounds related to user synchronization in this scenario?

Your insights and assistance would be greatly appreciated.