Latest Agent Update - Broke our PC sorting by Workgroup
Good Morning! The latest agent update that went out last week (v11.4.2522.03.W) appears to have mixed up our device organization in Endpoint Central. Prior to the update, our PCs were sorted in Endpoint Central by Workgroup name. Our company is a Microsoft
File copying does not work
Hello. After the last update, file copying does not work again. I turned off the firewall and it didn't help. I see the following entries in the logs: 18:53:20 File transfer Command: 'FILETRANSFER INITIATE 20355843090580 616735 Qc9Mxa0t1l8B6RI9XBO1c89_ln1raM3H'
Very Slow connection to remote computers on the same domain
Hello, We have been using Endpoint central for some time but since the start we have very slow connection to all computers no matter the internet quality or connection speeds. It acts like it is has under 15 FPS for the connection. We setup the lowest
The agent cannot access the RDS gateway
Hello. Since the penultimate update, remote connection has not been working - unless I turn off the Windows firewall. I haven't changed anything for a long time, the RDP port was changed for testing from 9000 to 9001 and the connection is still dropped
Slow Speed of remote control through Desktop Central
Hi, There is a problem that we have and I don't know the exact reason. While we are using the desktop central the speed is fine but when we start remote control on a desktop system the speed is too low. we even change the color quality to low too but still it is slow. and sometimes it s less time consuming for technician to go directly to the system instead of controlling remotely on it. Could you please tell me the reason? and why is that? Is it because of our network or desktop central? Best Regards
Consent for remote session
Hi, I can't believe that there isn't a way to ask for consent when taking remote control, with a timeout where if the user hasn't replied, for example because they're not there, then we enter. Refusing connection makes no sense to us. At least give us
Endpoint Central Cloud - Remote Access - Communication Failed between Agent and Server
Hello Support, When trying to launch a remote session via DesktopCentral Cloud, we are unable to connect to any of our endpoints via Remote Control. The Remote Endpoints actually launch Zoho Assist, but our client never connects - the user sees that Zoho
Remote control user is getting view only mode
Hi Team, we have tried modifying the default RBAC role remote viewer. we have changed the role to read access and tested and later moved back to full access. But still all remote users are getting the view only mode status bar when take a remote. No able
Remote control issues on Cloud hosted version
Hi, Not sure if anyone else has noticed, but it seems regardless of network, location and av enabled or not, we have been having a lot of intermittent issues with remote control, more often than not sessions wont initialize and just error out. Other times
"Endpoint Central" agent is not reachable
Hello, We have recently installed a Secure Gateway Server. There are clients with agent version 10.1.2138 that is not "reachable" even though troubleshooting shows it has connection. A few have managed to get updated to latest version 10.1.2220 but we
Problem Initating remote connection to Linux endpoint
Hi All, Hope someone can assist with an issue I've been banging my head against the wall with for a couple of days now. I am trying to connect a Linux Mint machine to my Endpoint Central service, using the manually installed agent. The agent installs
Build 10.1.2220.3 and Build 10.1.2220.4
Ever since we updated to build 10.1.2220.3 on the Tools > Remote Control page we have an alert that reads: Unable to establish connection! The configured port 8444 is used by some other application. Ensure that the port is available and restart Central
remote control not working sometimes - random
We are on 10.1.2138.11. this problem seemed to start when we upgraded to this version. on some random PCs we can't control the screen but on those same systems we CAN do other remote management (services,command prompt, etc). doesn't matter which
New critical bug with last update 10.1.2138.13
Hi, Like usual, new update fix things, and brings new bugs... But that new one is very critical ! Indeed since that last update released this week, we can no more perform remote assistance on already opened user sessions ! We can start a remote control
Frequently getting "Web socket connection failure. abnormal closure" when trying to remote to clients
Not sure if an upadte to WIndows or what may have caused this, but we are frequently getting the "Web socket connection failure. abnormal closure" when trying to remote to PC's. Usually it will establish a connection after a few tries, but sometimes
Unable to establish connection with the agent pops up while actively using remote control
I think this is more of an FYI thing since I actually am not having any issues while using remote control and everything seems to be working. Using agent version 10.1.2121.2.W within about 10 seconds of connecting to the remote computer using RC i get
Unable to establish connection with the agent after Upgrade Desktop Central to 10.1.2121.4
I upgrade desktop central to 10.1.2121.4 After that I have a problem in Remote Connection Suddenly Agent Connection Failed and agent is not Reachable I installed servicedesk plus and desktop central on separate sever and i integrate servicedesk plus and
No sound in remote access
Remote Access does not play sound from the client computer. This is a basic and essential function for the Technical Support team, to be able to solve problems in audio players, browsers, etc.
Black screen when starting application "as Admin" during Remote Connection
Hello, The problem mentioned in the title occurs occasionaly. When trying to install a program "as Admin" the user as well as me (the admin) sees only black screen and nothing happens. To go back I need to make ctrl+alt+del and it goes back to where
Text Chat doen't work
Text Chat doen't work
Remote Control - viewing user's desktop - image quality blurry
Hello everyone, I recently noticed that when I use the remote control tool to connect to a user's desktop the video quality is kind of blurry. I can't exactly say when this started and I haven't changed any settings - only installed DC updates. I was looking for settings/ways to improve the video quality and bring it back to where it was before. In some cases it is extremely hard for me to see fonts on the users desktop due to the blurriness. Thank you in advance for any feedback that would help
device is up and pinging but is reported as down
i have a device that is pinging successfully and is up however i am unable to access the same in desktop central as it shows that it is down.
Remote Control on MacOS
I am unable to get Remote Control to work on a Mac client. The action log in DC shows "Remote Control failed to connect with MACOS- TEST.<b>Reason:</ b> Communication failed between Agent and Server". Windows machines on the same network are able to have Remote Control sessions connect successfully. The mac is fully patched, and has Agent 10.14.16. I also tried it on a second mac on the same subnet and received the same results. I'm not seeing anything amiss on the Mac's logs that point to an issue.
unable to remote control after update to 10.0.394
After update to 10.0.394, I am unable to remote control when connect using https (8383) port. A new windows open, and I get "Your connection is not private" error, with no option to proceed.
When changed to https I cant remote control anymore
Hi, When I changed Dcentral connection mode to https (8383) I cant use Remote Control anymore (8445) ? Error : This site cant be reached.
Mac and Linux Remote Connection
Hello, I have a problem when I'm trying to connect to some mac and linux machines. All time I see a green screen as shown on the screenshot
Remote Control to RDP-Sessions doesn't work properly
Hi there, our remote control seems not to work with RDP-Sessions. We are able to select one of the logged-in-users on the computer, but the initiated remote session shows always the console sessions (the locked admin screen). The Chat feature instead works fine. Any hints? Thanks in advance! Regards, Daniel
Intermittent Issue with Remote Control with HTML5 in Chrome
Occasionally while attempting to connect to a remote control session, the connection will close with the error "Web Socket Connection failure. Error: Failed to decompress a compressed WebSocket frame - 1002". It will typically show me the remote machine, but as soon as I move the mouse it will drop with this error. Connecting to the same host using the ActiveX control works fine. I'm sure it's our security software catching something. I just need to know where to look. Thanks!
Remote Desktop doesnt support dynamic scaling
https://blogs.technet.microsoft.com/askcore/2015/12/08/display-scaling-in-windows-10/ I don't know if you have updated your core Zoho and forgotten DC, but if a high-res laptop is plugged into a normal monitor, the laptop screen is practically useless due to DC's Zoho agent not identifying the new windows scaling. An easy way to reproduce is on a dual-monitor PC: set primary monitor DPI to 100% scaling, and secondary monitor to 150% scaling. this is an example of what the remote PC's second monitor
DC Remote Control Copy and Paste
Hi I need some help/advice re DesktopCentral's Remote Control feature. I am finding that it doesn't support the copying of text from the controlled PC to the controller's PC but it works the other way round. Is there a way to get this working bi-directional? I am using the HTML5 option with Chrome browser, but also tried with Firefox and Edge. Thanks for any suggestions!
Remote-Control Winkey glitch
I was actually testing another issue (I can remote-in but can't use DC system manager tool) when the remote-user lost control of her PC that I remoted into (HTML5 viewer). The setup: Head office - DC Server - DELL PC using chrome (LAN) to connect to remote-office using HTML5 viewer Remote office - DELL PC (identical to mine) After a successful remote-access session (and then disconnected) the remote-PC thinks that the windows-key is being held down all the time. Getting the remote-user
After update to Desktop Central SP2 or later remote control stops working.
Build 91124 works. But when I try to update to 92041 it stops working and just errors out.
Tools/Remote Control shows "No Domains Available" and shows no computers
Hello, When I go to "Tools/Remote Control" within DC it populates no Domains or computers. No search criteria (adding a specific IP address or computer name) to search for yields anything. This also happens when I go to "Inventory"... No data is present at all. The agent says it is installed correctly. Clicking Scan Systems/Patch Scan shows all systems and all available domains. This just started happening maybe 2-3 weeks ago. Thank you for any suggestions
Remote Control launches window option menu on connect
Whenever I connect to a client, the top window's menu launches like this: It would also be nice to have an option to launch in view only mode with the ability to take control. The current 'view only' option is a global option and does not allow taking control after the session has started.
Remote Control will not connect successfully.
I just upgraded Desktop Central last week to Build 92029. The Remote Control (HTML 5) which was working great is now not connecting and stays at loading or when I click connect it will go back to connecting and then will just hang.This is urgent since the majority of the computers we use are remote and now cannot connect to.
Desktop Central HTML 5 Viewer
Myself and a few of my coworkers are having remote control problems with the HTML5 Viewer. We have had to remote numerous times to the same machine. The viewer will not connect and displays message "Agent not Reachable" or it will go back to status of "disconnected". I have tried rebooting the client machines and the server. Neither worked, and we are still experiencing the problem. Some machines after trying to connect 7 or 8 times it will finally connect but then after a minute or 2 the session
HTML5 viewer ultra slow
Hey! Today's patch introduced HTML 5 viewer for remote controlling computers, but it is ultra slow, it needs 5 seconds to do anything. Remote cursor is slowly following my mouse, and when I click on anything, it needs 5 seconds to accept that click. both computers are good, i3, ssd, 4gb ram, and connected by 100 mbps link, so it is not hardware issue. Thanks, Tomislav
Remote Control does not work on large displays
I have had problems remoting into computers with large displays. The issue arises if any user has the screen size set to "larger 150%". It also arises if the users resolution is WQHD, 2560 x 1440. That is the only resolution that I have been able to try above 1920 x 1080. As we are deploying more laptops with WQHD, 2560 x 1440 resolution and many users use the larger 150% size in order to see the screen clearly, this is becoming problem for us. I can not add attachments on here via the desktop or
Remote Control Error: Remote Control Port is not reachable from the client computer.
Good Morning, When trying to access a few computers with the remote control over the WAN, I am receiving error message:Remote Control Port is not reachable from the client computer. I checked on some of the older posts but didn't see anything pertaining to my specific error. Is there a solution to fix this problem? Thank You, Ed
CRC error during installtion
Dear All, I've got CRC error during installation, below is the screenshot of the error appear. What can i do to solve this problem?
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