JARs to customers
SAML | ADFS troubleshooting and tips (Auto Login with ADFS in Intranet, mobile app user agent fix, etc.)
Tips: Steps to enable Auto-logon: Step 1: In the AD FS server, under Authentication Methods, make sure that Windows Authentication is selected. Step 2: Run the below powershell query to check if "Chrome" is present in the supported WIA agents: ...
Email with .wav attachment is not getting extracted during mail processing due to the issue fix of SD-65175.
Email with .wav attachment is not getting extracted during mail processing due to the issue fix of SD-65175. The content-type of the attachment is APPLICATION/OCTET-STREAM. Since it is in Upper case the following condition - ...
Mail Fetching schedule is stopped when connection failure happens during mail deletion
Mail Fetching schedule is stopped when connection failure happens during mail deletion. Error Trace: [11:49:57:638]|[10-23-2021]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[276]: delete mode start| ...
Debug jar for Formatting issue in request while processing via email
Debug jar for finding the actual root cause for the formatting issue in requests created via Mail. Added debug log prints to troubleshoot the issue Reference Ticket: ...
Unable to edit the Notification Rule in a different portal when default helpdesk's License is expired
Issue: A redundant code is throwing an exception at a particular case - when Default Portal is license expired and other Portal Admin is trying to edit one of the Notification Rule. Fix: Removed the Redundant code. Issue ID: SD-97253 Compatibility: ...
Zia approval prediction failure even with customized data
Zia approval prediction is not working as expected even though the data is given under customized data. Fix: The customized model will be considered for the prediction at first and then if it fails to predict, the default model will be considered. ...
Failure during Zia Reopen prediction process stops the mail fetching schedule
When the requester replies to closed/resolved requests with empty content or if there is no proper content except the content of the parent mail, then no content will be available for zia reopen prediction process and an exception will be ...
Out-of-Office emails are not detected as auto-generated mail
Out-of-office automated reply mails are not detected as auto-generated emails, so requests are getting reopened. This issue occurs due to the case-sensitive check done internally to retrieve the header "Auto-submitted" from the mail but the mail ...
Zia prediction failure due to security statements at the front of email content
Issue: Zia approval prediction fails when security statements are present at the starting of the mail content. Since we consider the first 100 characters and 2 sentences from the content, the approval comment given by the user was not considered due ...
Problem in extracting emails via EWS from 11134
Emails getting fetched via EWS are getting failed to process and stops the Mail Fetching when that mail's object doesn't have InternetMessageHeaders. Note: This issue will not occur for all emails extracted via EWS except for the emails which don't ...
Fix for SD-89148 (11126)
The jar has a fix for SD-89148 which is already released in 11129. NOTE: Please ask the cx to upgrade which is the first most preferable option, if not go for this temporary patch Files Modified : ...
After upgrade to 11123 or above Reply mails sent from SDP to the same SDP helpdesk mailbox is being processed instead of getting deleted!
The fix jar will neither allow processing the system reply mails as a new request nor getting appended as a conversation for that request Ticket: https://pitstop.manageengine.com/support/manageengine/ShowHomePage.do#Cases/dv/24001054346764 ...
Fix for troubleshooting the alias email address is not fetched as To Address instead the primary address is retrieved.
Ticket: https://pitstop.manageengine.com/support/manageengine/ShowHomePage.do#Cases/dv/24001048036701 Files Modified : <SDP>\helpdesk\src\library\com\manageengine\servicedesk\mail\core\IncomingMail.java ...
Fix for SD-89028
The following jar contains the fix for the issue SD-89028 Ticket: https://pitstop.manageengine.com/support/manageengine/ShowHomePage.do#Cases/dv/24001024233744 Files Modified : ...
Job Scheduler (11120 to 11125+): BusinessRule Notification fails AND User A doesn't have access to helpdesk B (UNAUTHORIZED_ACCESS)
Attached fjar fixes JobScheduler fixes: SD-89181, SD-86732, issue-fix by Pons * UNAUTHORIZED_ACCESS (user A does not have permission to access helpdesk B) * Business Rules Notification not sent after upgrading to 11122 Compatible builds: * 11120 to ...
Debug jar for testing LDAP pagination for OpenLDAP server and temporary workaround for updating User Additional Fields
The debug jar is given for the below purposes: 1) To test the LDAP pagination (200 records at a time) for OpenLDAP server 2) To import User Additional fields using API Field name temporarily. Ticket: ...
Fix jar to avoid orphan entries in APPROVALSTAGE Table during change deletion
The fix jar is given to delete the orphan entries in APPROVALSTAGE table during the deletion of change Ticket: https://pitstop.manageengine.com/support/manageengine/ShowHomePage.do#Cases/dv/24000973835805 Files Modified : ...
SAML | How to get SAML tracer output for a SAML based login-attempt?
You can use your favourite SAML tracer browser plugin. Here we used SAML-tracer in a chromium-based browser. To record the SAML tracer output: Go to ServiceDesk Plus's login screen Click on SAML Tracer Extension to open up the SAML Tracer window. Now ...
Custom Logging for com.adventnet.servicedesk.setup package
Add these to conf/logging.properties: Append this to the first line (to handlers): , 13setup.com.adventnet.mfw.logging.AsyncExtendedJDKFileHandler Add the following: 13setup.com.adventnet.mfw.logging.AsyncExtendedJDKFileHandler.level = ALL ...