Out-of-Office emails are not detected as auto-generated mail

Out-of-Office emails are not detected as auto-generated mail

Out-of-office automated reply mails are not detected as auto-generated emails, so requests are getting reopened. This issue occurs due to the case-sensitive check done internally to retrieve the header "Auto-submitted" from the mail but the mail actually has the same header with a small-case. Because of this case, the mail is not identified as an auto-generated one.

Reference Ticket: (6720037)

Files Modified :
    <SDP>\helpdesk\src\library\com\manageengine\servicedesk\mailutils\MailAPI.java
    <SDP>\helpdesk\src\library\com\manageengine\servicedesk\mailutils\RequestMailHandler.java

Jar Compatibility :
    11135 - SDP Build Version

          • Related Articles

          • Applying mail server's certificate in ServiceDesk Plus

            To establish a secure connection between ServiceDesk Plus and email servers configured with a self-signed certificate, follow these steps: 1. Download the attached file. 2. Extract the files to the ServiceDesk Plus directory. 3. The files will now be ...
          • Workstation/Server Detected

            SELECT Max(workstation.workstationname) "Workstation",         Max(workstation.model)           "Model",         Max(workstation.servicetag)      "Service Tag",         Max(state.displaystate)          "Asset State",  ...
          • Problem in extracting emails via EWS from 11134

            Emails getting fetched via EWS are getting failed to process and stops the Mail Fetching when that mail's object doesn't have InternetMessageHeaders. Note: This issue will not occur for all emails extracted via EWS except for the emails which don't ...
          • List of mail fetching issues and solutions

            Scenario 1 : Mail fetching issue due to Invalid or No PKIX certificate .   Log traces for Mail Fetching  issues Exception when connecting to store.|javax.mail.MessagingException: sun.security.validator.ValidatorException: PKIX path building failed: ...
          • Auto-create a change via a service request

            Requirement: When a request for change is submitted by a user via a service request with resource answers, then a change should be auto-created, resource answers copied to its description, and the change should be associated with the service request ...