Fix jar to avoid orphan entries in APPROVALSTAGE Table during change deletion
The fix jar is given to delete the orphan entries in APPROVALSTAGE table during the deletion of change
Ticket:
Files Modified :
<SDP>\helpdesk\src\library\com\manageengine\servicedesk\change\db\CMQueryUtil.java
Jar Compatibility :
11120 - SDP Build Version
New to ADSelfService Plus?
Related Articles
Unable to merge or delete requests/ Unable to take a backup in new instance
Issue: Cannot merge or delete requests. Also, cannot take backup in a new instance with data. Cause: Any of these issues may occur due to orphan entries present in DB. i.e. when we delete a service category in CMDB, it actually gets removed from UI ...
To send an acknowledgement email notifications to change owner for every reply conversation in change.
Overview The below document explains the steps that need to be configured for sending notifications to change owner for every reply conversation in changes. (i.e) When a reply is sent and a conversation is added to a change then the acknowledgment ...
How to apply fjar ?
Fjar file Fjar file is a jar file that might contain fix/workaround for the issue or might have some debug traces which will be needed by the development team for debugging purposes. How to apply? 1. Download the .fjar file 2. Place it in the fixes ...
Change Risk Assessment Questionnaire using Custom module - Implementation steps
We’re excited to share a step-by-step guide( Attached) on implementing a Change Risk Assessment Questionnaire in ServiceDesk Plus using the Custom Module feature. This solution leverages Custom Modules, Change Additional Fields, and Field & Form ...
Risk Matrix for Change using Custom Module
Overview: A risk matrix helps in identifying risks based on how likely they are to happen and how serious their impact could be. This makes it easier to decide which risks need urgent attention and which ones can be watched over time. It helps manage ...