Zia approval prediction failure even with customized data
Zia approval prediction is not working as expected even though the data is given under customized data.
Fix:
The customized model will be considered for the prediction at first and then if it fails to predict, the default model will be considered.
Reference Ticket:
Jar Compatibility :
11140 SDP Build version
New to ADSelfService Plus?
Related Articles
Zia Approval / Request Reopen prediction fails due to the presence of Email Classification Headers
Issue: Zia Approval / Request Reopen prediction fails when the reply mails have Email Classification Header contents in it. Disclaimer: For eliminating Email Classification Headers while processing approval / reopen reply mails for Zia prediction, we ...Zia prediction failure due to security statements at the front of email content
Issue: Zia approval prediction fails when security statements are present at the starting of the mail content. Since we consider the first 100 characters and 2 sentences from the content, the approval comment given by the user was not considered due ...Zia Prediction Fails When Email Content has Classifications - Extended Version
Issue : Zia Approval prediction is not working when the prediction query has email classification content in it. Fix : In this fix, we have created a file called IgnoreList.txt. The fix will read the contents present in this file and ignore them ...Zia-prerequisites
Dear Users, From Supportcenter Plus build 14300, if you are using Windows OS and, Visual C++ 2019 (or higher) Redistributable is not installed on your machine, Zia Approval / Request Reopen / Category & Template Prediction will be disabled by ...Zia-prerequisites
Dear Users, From ServiceDeskPlus MSP build 14300, if you are using Windows OS and, Visual C++ 2019 (or higher) Redistributable is not installed on your machine, Zia Approval / Request Reopen / Category & Template Prediction will be disabled by ...