After upgrade to 11123 or above Reply mails sent from SDP to the same SDP helpdesk mailbox is being processed instead of getting deleted!
The fix jar will neither allow processing the system reply mails as a new request nor getting appended as a conversation for that request
Ticket:
Files Modified :
<SDP>\helpdesk\src\library\com\manageengine\servicedesk\mailutils\RequestMailHandler.java
Jar Compatibility :
11123 to 11127 - SDP Build Version
Steps:
->Create folder named "fixes" under <SDP-HOME> (Ex.,<Installation Folder>\ManageEngine\ServiceDesk\)directory.
->Inside the "fixes" folder (<SDP-HOME>/fixes) paste the "1_Del_SysMail.fjar" which is being attached in <place of the fjar>.
->Restart the Application service.
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