Unable to edit the Notification Rule in a different portal when default helpdesk's License is expired
A redundant code is throwing an exception at a particular case - when Default Portal is license expired and other Portal Admin is trying to edit one of the Notification Rule.
Removed the Redundant code.
SDP Build version 11202
License is Expired / License is invalid
The application will not start if the license is expired / Corrupted. If the error is, Registration period is expired Open the command prompt with Admin privileges (Run it as Administrator) and point to the bin directory of ManageEngine ServiceDesk ...
SELECT DISTINCT licenseagreement.agreementnumber "Agreement Number", softwaremanufacturer.NAME "Manufacturer", Longtodate(licenseagreement.acquisitiondate) "Acquisition Date", ...
How to apply renewed license when the existing one expires
The steps have to be carried out from ServiceDesk installed server, Go to Services.msc and stop the ManageEngine ServiceDesk Plus Service, after which open the command prompt with Admin privileges (Run it as Administrator) and point to the bin ...
Job Scheduler (11120 to 11125+): BusinessRule Notification fails AND User A doesn't have access to helpdesk B (UNAUTHORIZED_ACCESS)
Attached fjar fixes JobScheduler fixes: SD-89181, SD-86732, issue-fix by Pons * UNAUTHORIZED_ACCESS (user A does not have permission to access helpdesk B) * Business Rules Notification not sent after upgrading to 11122 Compatible builds: ...
How to customize requester home page
Use case In the requester home page, each box should be a button and when clicked anywhere on the box they should be redirected to the respective Subcategories to select the Incident or Service Template or the Solutions. The first box should be with ...