Email with .wav attachment is not getting extracted during mail processing due to the issue fix of SD-65175. The content-type of the attachment is APPLICATION/OCTET-STREAM. Since it is in Upper case the following condition - ...
Debug jar for finding the actual root cause for the formatting issue in requests created via Mail. Added debug log prints to troubleshoot the issue Reference Ticket: ...
When the requester replies to closed/resolved requests with empty content or if there is no proper content except the content of the parent mail, then no content will be available for zia reopen prediction process and an exception will be ...
To establish a secure connection between ServiceDesk Plus and email servers configured with a self-signed certificate, follow these steps: 1. Download the attached file. 2. Extract the files to the ServiceDesk Plus directory. 3. The files will now be ...