Email with .wav attachment is not getting extracted during Mail Processing
Reference Ticket
https://pitstop.manageengine.com/agent/manageengine/servicedesk-plus/tickets/details/24001596034065/
Files Modified
<SDP>\helpdesk\src\library\com\manageengine\servicedesk\mail\core\ProcessMailMessage.java
JAR Compatibility
13001 SDP Build version
Related Articles
Email with .wav attachment is not getting extracted during mail processing due to the issue fix of SD-65175.
Email with .wav attachment is not getting extracted during mail processing due to the issue fix of SD-65175. The content-type of the attachment is APPLICATION/OCTET-STREAM. Since it is in Upper case the following condition - ...Email attachment is not getting extracted during Mail Processing which has UpperCase content-type
Reference Ticket https://pitstop.manageengine.com/agent/manageengine/servicedesk-plus/tickets/details/24001583492314 Files Modified <SDP>\helpdesk\src\library\com\manageengine\servicedesk\mail\core\ProcessMailMessage.java JAR Compatibility 12002 SDP ...Debug jar for Formatting issue in request while processing via email
Debug jar for finding the actual root cause for the formatting issue in requests created via Mail. Added debug log prints to troubleshoot the issue Reference Ticket: ...Failure during Zia Reopen prediction process stops the mail fetching schedule
When the requester replies to closed/resolved requests with empty content or if there is no proper content except the content of the parent mail, then no content will be available for zia reopen prediction process and an exception will be ...Applying mail server's certificate in ServiceDesk Plus
To establish a secure connection between ServiceDesk Plus and email servers configured with a self-signed certificate, follow these steps: 1. Download the attached file. 2. Extract the files to the ServiceDesk Plus directory. 3. The files will now be ...