Fix for troubleshooting the alias email address is not fetched as To Address instead the primary address is retrieved.

Fix for troubleshooting the alias email address is not fetched as To Address instead the primary address is retrieved.

Ticket:

Files Modified :
<SDP>\helpdesk\src\library\com\manageengine\servicedesk\mail\core\IncomingMail.java
<SDP>\helpdesk\src\library\com\adventnet\servicedesk\helpdesk\mail\task\MailFetchingTask.java
<SDP>\helpdesk\src\library\com\manageengine\servicedesk\mail\core\ProcessEWSMessage.java
    
Jar Compatibility :
    11126 - SDP Build Version
          • Related Articles

          • Advanced Analytics - FAQ & Troubleshooting tips

            Troubleshooting tips This document is listing of customer facing issues,  Advanced analytics is common name for both Zoho reports and Analytics plus.  First setup we have to get with customer that recreate issue and generate support log ...
          • Request recipient email

            This report is used to find the recipient email address.  Some requests are forward to others through the mail, this report helps to find the statistics how many requests are forward to others using the email address filter.  To make any changes to a ...
          • Create service requests through email using Business Rule - Deluge

            This post describes the use of custom function scripts to create a service request through email based on keywords in the subject.  When a request is created with specific keywords in the subject of a incoming mail , the Business Rule will be ...
          • Fix for SD-89148 (11126)

            The jar has a fix for SD-89148 which is already released in 11129. NOTE: Please ask the cx to upgrade which is the first most preferable option, if not go for this temporary patch Files Modified : ...
          • E-mail Id (s) To Notify field to auto populate email addresses for requesters login.

            This requirement to auto-populate users email address in this field can be accomplished by field and form rules. ​