FAQ
Rebuilding WMI repository
Description If your Windows device is having issues reading from the Windows Management Interface (WMI) repository, you may need to re-sync the repository as a troubleshooting step Misconfigured Monitoring Service gives the following error: "102 ...
Mail Server Troubleshooting
Below are few common issues faced during Mail Server Settings Configuration which are beyond OpManager control. 1. Connection Issue: Time Out Issue. Authentication required but not provided. TLS may be required but not configured. TLS might ...
Migrating OpManager setup with MSSQL DB from one server to another.
Question : I have OpManager with MSSQL DB and both are installed in same server. I want to move both from one server to another. Steps to be followed : 1. Take a SQL DB backup using SQL Management tool. 2. Download and install a fresh setup of ...
Prerequisites to check if VLAN not discovered or status shows Unknown
Prerequisites to check if VLAN not discovered or status shows Unknown. Based on below OIDs result, we are showing VLANs information for Routers/Switches in OpManager. For Cisco category devices, load these two mib files CISCO-VTP-MIB and ...
IPSLA TroubleShoot Help Document
This document covers basic troubleshoot and Configuration details. It also help use to find and fix the issue related to Configuration and Data Collection Topic Covered : Monitor Configuration Fails even though Source Device is properly Enabled ...
Device Availability in OpManager
Device Availability in OpManager is based on the ICMP Ping response of the respective devices from the OpManager server. The Availability, Packet loss and Response time would be calculated based on this response. The basic criteria is that the ...
Enable Self-signed SSL in Enterprise setup(for both central and probes) for OpManager v12.3.181 and above
1. Navigate to Settings-->Basic Settings-->Security Settings-->SSL Configuration-->Enable Secure Mode(follow the step in both Central and Probes). 2. Once the Secure Mode is enabled, you will be prompted to choose from three options and we will ...
!!!!!!!!DO NOT USE THIS!!!!!!!Admin Password reset for v12.3.190 and above
-Stop the OpManager service. -Open the command prompt as Admin and navigate to OpManagerHome/bin directory. -Run ResetPassword.bat/sh (Running this script will populate all the OpManager modules as in startup) -It will ask confirmation to reset ...
Configuring threshold values for disk partitions in OpManager
For the Servers, we discover Disk utilization using both WMI and SNMP. Also, we monitor the drive partitions that are available in those Servers. The customers found this very effective except for those who had more Servers (where the threshold ...
Reindex & Vacuum OpManager Database
Reindex & Vacuum OpManager Database Stop OpManager service Make sure there is no running postgres process running in the Task Manger Open a command prompt as an administrator and go to /OpManager/bin directory Execute startPgsql.bat to start PGSQL ...
How to start OpManager as service in Linux Machine
Applicable for OpManager versions above 123066 and above. 1. Stop the OpManager. 2. Execute the linkAsService.sh script under OpManager/bin directory 3. This will add the opmanager as service in the machine. Commands to start/stop/restart the ...
Adding device in ManageEngine OpManager V12
SSL Configuration steps for Version 12.3
For Build 12.3.181 and above: Steps to enable HTTPS Go to Settings Click on Basic Settings Choose "Security Settings" Enable "Secure Mode" Here you have 3 options to choose from: Generate a CSR Self-signed Certificate Import Certificate Generate ...
OpManager DB migration from PGSQL to MSSQL on the same server in Version 12.3
Please follow the below mentioned steps to migrate DB from PGSQL to MSSQL on the same server. These steps are applicable only on builds 12.3.045 and above. If you are in older versions below 12.3.045, please upgrade to 12.3.045 and follow these ...
How to run commands on remote machines using PsTools
Using PsTools, we able to execute the command (for stop and start processes) on remote machines using Run System Command profile in OpManager. Use this command directly in Run System command profile > command string. Download the Pssuite from this ...
HTTP Server Prone To Slow Denial Of Service Attack(CVE-2007-6750 CVE-2012-5568)
Few third party vulnerability scanning tools has reported that OpManager has this DOS vulnerability CVE-2007-6750 CVE-2012-5568. TOMCAT developers have mentioned that it is not a vulnerability in TOMCAT and they don't have the plans to to fix it. ...
Using a Third party SSL cert in Opmanager 12000 and 12200
1 - Open a command prompt (Run-> cmd) and change directory to %opmanager%\jre\bin 2 - Generate a Keystore file. Execute the following command and provide requested details to create OpManager.truststore file under %opmanager%\conf folder. keytool.exe ...
Notification Profile Migration
Once the upgrade is successfully done from 11600 to 12200, you would be seeing more notification profiles than you have actually created. Don't get panic. It is not a bug. It is one of the design changes we have been trying to do it in the past. ...
Vulnerabilities in OpManager 12.0
VULNERABILITY DETAILS(found in build 12000) Vulnerability 1: Unrestricted File Upload: OpManager fails to validate or improperly validates files before uploading to the system. As a result an attacker might be able to upload arbitrary JSP file and ...
Log Analysis
Every action in OpManager leaves a trace(s) in the log files. There are two logs folder in OpManager. One under the OpManager directory and the other under OpManager tomcat folder. The logs folder under the OpManager directory contains various logs ...
Admin Password reset in OpM 12
For users that are authenticated with Active Directory Domain authentication, you can reset the password of an AD user by changing the AD password. The same is applicable for Radius Authenticated users. Local Authenticated users can follow one of the ...
Availability State and Details
Please find the Availability STATE information below 1. ACTIVE = 1 corresponds to the Device in UP state. 2. DOWN = 2 corresponds to the Device in DOWN state. 3. DEPENDENT_UNAVAILABLE = 3 corresponds to the DEPENDENCY DEVICE's down state. 4. ON_HOLD ...
Chrome 45 & Firefox 39 (SSL)
Error: Getting message ERR_SSL_WEAK_SERVER_EPHEMERAL_DH_KEY error in Chrome 45 & Firefox 39 while connecting OpManager in HTTPS, its because of weak cipher (lesser than 1024-bit). ...
OpManager integration with SDP using .pfx certificate.
Applying .pfx certificate in SDP does not involve creating keystore file which is required for integration. Please follow the below steps to create a Keystore file. Place the file OpManager.TrustStore and SDP PFX file under the OpManager JRE\bin ...
Difference between SNMP monitors and Traps
S.No SNMP Monitors Traps 1 Pull Model: OpManager sends SNMP request to the SNMP agent running on the monitored device and receives the response. Push Model: Monitored device(SNMP agent) sends messages in the form of traps to the trap ...
Poodle Vulnerability CVE-2014-3566
POODLE, which stands for Padding Oracle on Downloaded Legacy Encryption, makes it possible for hackers to snoop on a user’s web browsing. The problem is an 18-year-old encryption standard, known as SSL v3, which is still used by older browsers like ...
Integrating OpManager with Service DeskPlus while SDP using 3rd party SSL Certificate
Solution: For build 12.3.181 and above, SSL enabled ServiceDeskPlus can be integrated directly from UI. Importing trusted certificates OpManager validates the trusted sources with the help of certificates in OpManager truststore. By default ...
Alarm severity levels in OpManager
Device Availability Alarm Severity OpManager has different severity for device status polling alarms. Critical: A device will be in the 'Critical' state when it does not respond for 5 consecutive availability polls that OpManager triggers. (Device ...
Performance Data Archiving
Which are the database tables to be queried for performance data? Here are the details that might help you extract reports by connecting to the database: 1. The resources polled for data collection are stored in the table polleddata, and each polled ...
Details of tables storing performance data in OpManager
Details of tables: The performance data tables in OpManager 7 and above are quite distributed, enabling better reporting. Here is a quick summary of the tables that you will need to take custom reports 1. ElementsAvailabilityHourly - Every day device ...
How to configure OpManager to log a ticket to Service Deskplus to a specified default site?
Solution: Making the below changes will create tickets with a default Site name. 1)Open the file /Opmanager/conf/SDPMSPConfig.xml in a Wordpad 2)Enter the site name between <SDP-Params> to which Opmanager has to log tickets (it is case sensitive) ...
Configuring a non admin user for WMI monitoring
Configuring a non-admin user for WMI monitoring You can configure a regular Windows user to access WMI information by adding the necessary user account to the Distributed COM Users and the Performance Monitor Users group using lusrmgr.msc, and then ...
Database Migration - MySQL to PgSQL
The DB migration from MySQL to PgSQL involves taking a PgSQL compatible backup, re-installing the product with PgSQL database and restoring the backup. The procedure for the above is a little tedious and time consuming in version 9 & 10. So, please ...
How to start OpManager through command Prompt?
Question : How do I start OpManager using Command prompt rather using Windows service for the troubleshooting purpose? Solution: 1)Stop ManageEngine OpManager Service if running ( Go to Run > type "Services.msc" > stop the ...
Feature limitation when OpManager is installed on Linux Server
Question: What I am losing if I install OpManager on a Linux server? Solution: If OpManager is installed on Linux/Unix based server instead of Windows, OpManager will lose the WMI based monitoring functionality (example : Monitoring of ...
Compatible modems for Modem based SMS in OpManager
We have announced End-of-Support for this feature on Oct 31 st 2018. Please refer this forum post for details and other alternatives. https://pitstop.manageengine.com/portal/community/topic/end-of-support-for-modem-based-sms-and-appsms-notifications ...
Upgrading OpManager to the latest build
Question : How to upgrade OpManager to the latest build. Solution: Based on the current version choose the below path for the upgrade. 8000/8721/8723/8800 -->> 8810 8810/8811/8812/9000 ...
Database information in OpManager
Question: Where can I find my OpManager database information? Solution: OpManager database information is stored in the file "database_params.conf" under OpManager/conf folder. The database server name/IP , database name, database type and user ...
Migrating OpManager from one server to another
Here are the steps to go about migrating OpManager to a new server: 1. Please click on Support->About on the OpManager webclient to make a note of the build number of the existing OpManager installation. 2. Take a backup of your existing database by ...
95th Percentile
The 95th percentile is the number that is greater that 95% of the numbers in a given set. The reason this statistic is so useful in measuring data throughput is that it gives a very accurate picture of the maximum traffic generated on an interface. ...
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