How to configure OpManager to log a ticket to Service Deskplus to a specified default site?

How to configure OpManager to log a ticket to Service Deskplus to a specified default site?

Solution: Making the below changes will  create tickets with a default Site name.

1)Open the file /Opmanager/conf/SDPMSPConfig.xml in a Wordpad

2)Enter the site name between <SDP-Params>  to which Opmanager has to log tickets (it is case sensitive)

3)Save the file and restart OpManager. 

Now all the tickets from OpManager will be logged on to that default site.

                    New to ADSelfService Plus?

                      • Related Articles

                      • Integrating OpManager with Service DeskPlus while SDP using 3rd party SSL Certificate

                        Solution: For build 12.3.181 and above, SSL enabled ServiceDeskPlus can be integrated directly from UI. Importing trusted certificates OpManager validates the trusted sources with  the help of certificates in OpManager truststore. By default ...
                      • Log Analysis

                        Every action in OpManager leaves a trace(s) in the log files. There are two logs folder in OpManager. One under the OpManager directory and the other under OpManager tomcat folder.   The logs folder under the OpManager directory contains various logs ...
                      • How to Configure SNMP Service (Add SNMP Read/Write community string) on Windows devices

                        Question: How to Configure SNMP Service (Add “public” community string) Solution: Click on Start button, then go to Control Panel. Open "Service/SNMP" (Click Start >  type "services.msc  inside run window) Locate and right click on SNMP Service, then ...
                      • OpManager integration with SDP using .pfx certificate.

                        Applying .pfx certificate in SDP does not involve creating keystore file which is required for integration. Please follow the below steps to create a Keystore file. Place the file OpManager.TrustStore and SDP PFX file under the OpManager JRE\bin ...
                      • How to uninstall and reinstall OpManager Service?

                        1)Stop OpManager service 2)Go to OpManager  command prompt with Run as administrator Option 3)Change directory to OpManager/bin  and execute " opmanagerservice.bat -r "    Ex: C:\ManageEngine\OpManager\bin>OpManagerService.bat -r    (The above ...