How to configure OpManager to log a ticket to Service Deskplus to a specified default site?
Solution: Making the below changes will create tickets with a default Site name.
1)Open the file /Opmanager/conf/SDPMSPConfig.xml in a Wordpad
2)Enter the site name between <SDP-Params> to which Opmanager has to log tickets (it is case sensitive)
3)Save the file and restart OpManager.
Now all the tickets from OpManager will be logged on to that default site.
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Integrating OpManager with Service DeskPlus while SDP using 3rd party SSL Certificate
Solution: For build 12.3.181 and above, SSL enabled ServiceDeskPlus can be integrated directly from UI. Importing trusted certificates OpManager validates the trusted sources with the help of certificates in OpManager truststore. By default ...
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