How to configure OpManager to log a ticket to Service Deskplus to a specified default site?
Solution: Making the below changes will create tickets with a default Site name.
1)Open the file /Opmanager/conf/SDPMSPConfig.xml in a Wordpad
2)Enter the site name between <SDP-Params> to which Opmanager has to log tickets (it is case sensitive)
3)Save the file and restart OpManager.
Now all the tickets from OpManager will be logged on to that default site.
Integrating OpManager with Service DeskPlus while SDP using 3rd party SSL Certificate
Solution: For build 12.3.181 and above, SSL enabled ServiceDeskPlus can be integrated directly from UI. Importing trusted certificates OpManager validates the trusted sources with the help of certificates in OpManager truststore. By default ...
Every action in OpManager leaves a trace(s) in the log files. There are two logs folder in OpManager. One under the OpManager directory and the other under OpManager tomcat folder. The logs folder under the OpManager directory contains various logs ...
OpManager integration with SDP using .pfx certificate.
Applying .pfx certificate in SDP does not involve creating keystore file which is required for integration. Please follow the below steps to create a Keystore file. Place the file OpManager.TrustStore and SDP PFX file under the OpManager JRE\bin ...
How to uninstall and reinstall OpManager Service?
1)Stop OpManager service 2)Go to OpManager command prompt with Run as administrator Option 3)Change directory to OpManager/bin and execute " opmanagerservice.bat -r " Ex: C:\ManageEngine\OpManager\bin>OpManagerService.bat -r (The above ...
ADDING 3rd PARTY UPS in OpManager
Any type of UPS can be monitored by making some configuration changes, provided the corresponding mib supports all the monitored parameters. Here are the details of the configuration changes. (Example: Powerware UPS - Powerware mib supports most of ...