Banner Warning for Proxy
Hello, How do I stop the banner warning for proxy settings from popping up: "Check the application server internet connectivity or verify the configured proxy settings" We use an on-prem solution where the internet is blocked for all servers. Thank
My Font Buttons just show up as squares
Good Morning My Font buttons are showing up as squares after a failed update from version 13.0 Build 13002 to 13.0 Build 13008. Ended up having to do a fresh re-install of 13.0 Build 13002 until we can get help from ManageEngine. I do have a ticket
Users added through LDAP prompted for password reset
Since a week or two, users added through LDAP are asked to reset their password while this is neither setup through our Active Directory nor through Servicedesk Plus. When trying to change the password when asked, it keeps going back to the screen to
create new requests automatically based on field values
Hi! Does anyone have python script to create child requests based on the answers in main request? For example. I have template main "New Hire" with one question "Is a new laptop required?". If the answer will be "Yes" MESPD have to create new ticket
Java error on reports after migrating from 10515 to 11100
Can anyone help me resolve this issue it occurs when we run an older report: Message Dear user, Unable to generate the report you have scheduled, So please contact your Administrator [OR] servicedesk support for further assistance to resolve the issue
Jira API to ServiceDesk API for Changes
Can the Servicedesk API be used to push JIRA information to the Changes area of Servicedesk? We are trying to get our release management integrated into our Change Management process and need to be able to push information from JIRA releases to the Changes
Client Multiple ME Products looking to migrate from On Premis to Cloud - Need ME Teams to coordinate more effectively.
We have an interesting dilemma, and I’m hoping you can provide some guidance, and possibly some help… One of our affiliate companies, Sahara Resort Las Vegas, has an on-prem instance of ManageEngine. Their suite consists of Helpdesk, Desktop Central,
Mac OS and Windows users seeing "Your local authentication password has expired"
Mac OS 12.3.1 with Safari 15.4 have intermittent/sometimes permanent issues logging into our self hosted servicedesk plus appliance. Appliance is running a proper SSL cert and secured. Running 13.0 Build 13008. UPDATE: this is happening on windows machines,
Alias URL Redirection not redirecting
Opened up a ticket for this, but wanted to ask the community as well, Has anyone else had an issue with an Alias ID for URL Redirection that's setup in the ESM Portal Customization still directing users to their main Service Desk Instance and not the
Resource Info mandatory and fron tech only
hi, do you have an option to select Resource Info as mandatory field and make it available for technician only. thank you
Ticket numbering
I have just installed ServiceDesk and prior to using it, is there any way to start the ticket numbering at say 2000 rather than 1?
Incoming Mail not authenticating
Hi since Wed 27/07/2022 our incoming mail has stopped working, I have tried IMAP, IMAPS, POP, POPS, TLS on and off, outgoing is working fine with no issues so the email and passwords are correct, it was working fine before the 27th as well, we use O365
Migrating SDP data between MySQL and PostgreSQL
Hello, I'm trying to migrate SDP data from build 7503 (MySQL) to build 13008 (PostgreSQL) based on the following article but restoredata.bat is stopped and get an error as attached log. It does not support? https://help.servicedeskplus.com/database-migration
Closed request email notification not working.
So, I have this issue with e-mail notifications. When an email creates new request, e-mail notifications to technicians is sent. When an email creates new request, e-mail notifications is sent to a group. When a request is updated, e-mail notification
Hide Template from Form loading Page
I'm trying to hide the template drop down from form loading page
Notify staff by email if a form requires their action
Hi I have a form (several actually) but for example, a New Starter form, whereby a Line manager may tick boxes for certain requirements such as 'Needs Laptop'. What i'd love to be able to do, is set it to send a certain individual or team, an email,
VIP User Report
I don't see a report we can run to see which users have been marked as VIP users by our techs. Would this be a custom query? Or are there 'Requester' report types that can be used to create this report that I am missing?
Description in Conversation from System
Hello, Why is the Description in System Conversations, showing HTML tags?
Office 365 mail not fetching
E-mail settings saved successfully. But unable to connect with mail server - Authentication Failed using the given username and password, I set up the account on my outlook and its working fine,what could be the problem?
Request LifeCycle: change status atuomatically?
Hello, in SDP, is it possible for a service request that is following a request lifecycle to change the status automatically if the requirements of the transition phases are fulfilled or it need to be clicked on the ticket page by the user?
[SDF-33836] Configure the format for ticket number
Is it possible to configure the format for ticket number? For example, start with year, month and date: 20220712XXXXXXX, and start with ticket type SR20220712xxxxxxx, or start with place of incident: XX-IN20220712XXXXXXX In this way, from the number,
[SDF-52002] Request Closure Code presented in email notification to requester
Good afternoon, Does anybody know if its possible to add the Request Closure Code onto the email template that goes out to requesters on request resolve/close, similar to the way you can add tags such as $RequesterName or $Resolution ? I'd like to inform
[SD-104099] Solarwinds integration - gone? v 13008
I see in the error logs: But I'm not using Solarwinds integration and I don't see the connector listed anymore to turn it off:
FAILURE :E-mail settings saved successfully. But unable to connect with mail server - Authentication Failed using the given username and password
Hello Everyone, Kindly be note that we have issue with O365 mailbox. We have tried POP (995) and IMAP (993) to insure it wasn't our firewall we disabled to test. We are receiving the following error: "unable to connect with mail server - authentication
ME SDP v13 SSL Certificate installation Failure
Hello, I have been following this manual https://www.manageengine.com/products/service-desk-msp/help/adminguide/introduction/install-ssl.html to the end. But after restarting as part of the procedure, the service fails to start up. What could be going
13004 upgrade prompts to change backup password, then closes
We are currently running SDP 13001. When trying to install the 13004 service pack the upgrade check displays this message: Kindly change the default backup password before upgrade Then the updater closes. I've never seen this before on any other upgrades.
"Mail Fetching running but suddenly not working starting last night "
last night we started to have the following problem https://pitstop.manageengine.com/portal/en/ticket/24001728800710
[Security advisory] Authenticated local file disclosure vulnerability in AssetExplorer
Dear customers, This is a security advisory regarding the authenticated local file disclosure vulnerability in inline image handling in AssetExplorer, which has been identified and rectified. AssetExplorer users with version 6976 and below might be
Can no longer host PDFs
We have several PDFs that we link to from the self-service portal. For instance, we have a phone directory that uploads via an external script to [folder location]\ManageEngine\ServiceDesk\webapps\ROOT\Phone_Directory.pdf daily. I admit it was sort of
Exporting applications from the tool
We wanted to ask you if there is any possibility to export the requests/emails from one of the tools we have with you. That is, we would like to have a log or a .pst file from Outlook to be able to visualise all the requests/emails that are currently
Integration the PhishER with the ServiceDesk+
Hi, Can we integrate the PhishER with the ServiceDesk+ to get the high priority threat emails. Please suggest me the solution. Thanks in Advance.
SQL Query for custom incident additional fields
I'm look into amend a SQL report I have written which uses the Workorder and CategoryDefinition tables to bring in a custom additional field name and result. Does anyone know which tables to use along with Joins etc.?
Requests Home Page - Display Multiple Queues
Like to ask for a feature (if not already available). On the Requests home page where requests are shown depending on which filter is applied, we would like the ability to display 2 queues. In our case, first queue would show all requests assigned to
Disable PostgreSQL Service?
I just implemented the free version of ServiceDesk Plus where I work. We have a corporate MS-SQL instance that I moved the database to. Is there a way to disable the PostgreSQL service so it does not consume server resources?
[SDF-87709] Help text in checklist not showing
I created a checklist and added help text description but it's not showing when I use the checklist
13007 Upgrade Custom Header Missing
Hello all, just upgraded to 13007 and now the custom header in ServiceDesk Plus will not load. Its just stuck on the default instance logo. Is there anyway around this or another way to add it from the server side maybe?
How to upgrade form Manageengine Service Desk Plus to MSP edition
Like in title. I want to upgrade my SDP to MSP edition. How i can to do?
Can I make resource info questions mandatory for the requester?
In the Service Catalog I have some templates where I have listed a number of questions for the requester to fill in, under the Resource Info section. I would like the requesters to fill these in but I can't find any way of making them mandatory like you can with other fields.
Manage leaving technician's ticket history
Hi support team, we would like to get assistance with our queries with the ManageEngine ServiceDesk Plus. We are currently using the free subscription version 11.1 Build 11100. We would like to know how we can retain tickets information history and who
[SDF- 104020] Default the approval process in Purchase Requests
I was wondering if it is possible to default the 'enable approval process' by default when a PR is created and also set the Approver? Thanks in advance!
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