Message

Dear user,

Unable to generate the report you have scheduled, So please contact your Administrator [OR]
servicedesk support for further assistance to resolve the issue and forward this mail and support file(s) to servicedeskplus-support@manageengine.com

Report Title : Weekly Summary
Your Message :

Error Trace

java.lang.StringIndexOutOfBoundsException: String index out of range: -1 at java.lang.String.substring(String.java:1967) at com.adventnet.servicedesk.reports.utils.ReportUtil.modifyAdditionalField(ReportUtil.java:5066) at com.adventnet.servicedesk.reports.utils.ReportUtil.getColumnTableDetails(ReportUtil.java:2082) at com.adventnet.servicedesk.reports.utils.CoreReportDesigner.setCriteria(CoreReportDesigner.java:7041) at com.adventnet.servicedesk.reports.utils.CoreReportDesigner.getQuery(CoreReportDesigner.java:6056) at com.adventnet.servicedesk.reports.utils.CoreReportDesigner.getQuery(CoreReportDesigner.java:5724) at com.adventnet.servicedesk.reports.utils.CoreReportDesigner.generateReport(CoreReportDesigner.java:4654) at com.adventnet.servicedesk.reports.utils.CoreReportDesigner.generateReportCompiledJasper(CoreReportDesigner.java:4330) at com.adventnet.servicedesk.report.task.ScheduledReportTask.generateReport(ScheduledReportTask.java:469) at com.adventnet.servicedesk.report.task.ScheduledReportTask.executeTask(ScheduledReportTask.java:187) at com.adventnet.taskengine.internal.SchedulerBean.executeTask(SchedulerBean.java:631) at sun.reflect.GeneratedMethodAccessor90.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at com.adventnet.mfw.bean.BeanProxy.invoke(BeanProxy.java:53) at com.sun.proxy.$Proxy5.executeTask(Unknown Source) at com.adventnet.taskengine.internal.ScheduleExecutor.executeNextTask(ScheduleExecutor.java:163) at com.adventnet.taskengine.internal.ScheduleExecutor.run(ScheduleExecutor.java:90) at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511) at java.util.concurrent.FutureTask.run(FutureTask.java:266) at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$201(ScheduledThreadPoolExecutor.java:180) at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) at java.lang.Thread.run(Thread.java:748)