We have several PDFs that we link to from the self-service portal. For instance, we have a phone directory that uploads via an external script to [folder location]\ManageEngine\ServiceDesk\webapps\ROOT\Phone_Directory.pdf daily. I admit it was sort of a hack-y solution, but it worked well for us. Since the 13008 update from 13001, all PDF links return a 404 error (images and html files were not affected). I imagine this has something to do with the recent patch to prevent users from retrieving any file they had the path to (including tickets that weren't theirs). I'd love to get back the ability to host a few files in one publicly facing directory so that I don't need an entirely separate web server for a few PDFs. Is there a configuration file I can use to whitelist a few files, or maybe a single directory? I don't want to have to manually update attachments in a KB article or anything (the point is to automate this upload process).