Publishing to Solutions
Hello, Is there a way import or publish solutions in SDP? We have allot of documents in Word or OneNote, and it's very hard to migrate those into SDP Solutions. In fact we can't even Copy and Paste because the pictures don't copy over. You have to do
Prevent acknowledgement email from sending to specific email accounts
Is there a way to prevent acknowledgement/notification emails from being sent to specific email addresses when a ticket is submitted? For example, we have some services that send notification alerts to our help desk to create tickets for service outages.
Request for Incident Worklog attached to project
Hello I attached some request to a project. Each request has worklog. I would like a request to calculate the sum of worklog time by project Thank you
Server cant start
Server cant start Service works In startout file last one percentage 89 requestscheme is http
Am I the only one that dislikes the way the ad bar looks?
Am I the only one that finds the advertising bar in SDP petty and a huge distraction? My users often ask why it's there or why didn't we enable PMP etc? I don't know. I can see having it there until you are a paying customer. I am a happy customer - but
Max limit for API results from CMDB
I am trying to create a powershellscript which is getting all users from CMDB and writes it all to a CSV. The problem is that i get max 100 rows in return, seems like that is a limit? Anyone can point me in a direction so i can pull all users from the
Can I add additional required fields to approval requests?
When a request is submitted for approval, is there a way to require additional information? For example when we receive a request to purchase something, in addition to an approval we need to know what GL account it should be charged to so we would like
how to search multiple assets at a time
Hi, Can anyone help me with this, I am not able to search multiple assets at a time, how to search that. 5CD203DW22 5CD203DW21 5CD203DW20 5CD203DV19 5CD203DW18 5CD203DW17 5CD203DW16
Locking closed tickets after a certain timeframe
Hello We rolled out ServiceDesk plus to our users at the beginning of 2022, and our users love it. We do have an issue where users have started to re-open closed tickets from over a month ago for new work, rather than raise a new ticket. I can see that
Mark reply as read
It would be great if you could mark a user reply as read even if you dont reply it. So the red envelope dissapears.
Linking Request Ease of Use
Hello! I just have an ease of use request. Would it be feasible to alter the default behavior of request linking? We often have technicians forgetting that linking requests must be done from the parent request, not the child request. When that happens,
Users can't upload file to ticket
Hello, From several days we have this issues when users try to add a file to ticket, access is denied. We try also to server side with the same outcome. We didn't change anything.,we test it to several browsers and the same result.
How to populate tasks details on request description field
Hello team! I found the following script: https://resources.manageengine.com/resources/resource/python-populate-request-details-in-task-title-and-task-description It looks like I need the opposite action, or rather... We use the service catalog function,
Masterclass 2022 - Episode 4: Building a resilient IT asset management process with ServiceDesk Plus (May 26)
Hey there, In the final episode of this season's ServiceDesk Plus Masterclass 2022, we'll talk about how you can streamline your asset management process in a hybrid work environment with ServiceDesk Plus. The following are the key topics we'll discuss
Form Rules for Set Field to Technician
I am trying to set up a form rule that says If a specific building is selected, then assign a specific technician. My form is not following this rule and is doing round robin through all of my technicians. I have each technician in their own support
Custom Query Report from Technician Additional Fields
Hi, I want to report from technician additional fields with their content. Whats should I do? SDP v12.0.07 DB: MS SQL Thanks for helping
AD Full Import vs Delta Import
The Full Import imports all users from Active Directory. Does the Delta Import also import new users from Active Directory every 30 minutes as well? Or just changes? If so, in our case the 7 days is not fast enough and I have to import Full Import
Forced Backup - going from build 11000 to 11100
Trying to apply ManageEngine_ServiceDesk_Plus_11_0_0_SP-1_0_0_Windows.ppm to go from 11000 to 11100 and trying to skip the forced backup but not having much luck - this is the contents of our updmgr.bat: @rem Please set your Java path here.set @echo off
Blank page when opening Admin settings
Hello everyone, I'm performing test restore operation for our ServiceDesk Plus build 12000 Installed same OS version, same SD build, restored SD from backup - without problems. Server started, all looks working fine, but when I try to enter Admin settings
Deluge Sample script.
Hi, When I try to user Incident Management - Request Custom Function via Deluge Sample script this error appears, why? I use Deluge Sample script on API page Previous Error at line : 1, Error at line number : 1 Missing return statement: Provide MAP
share templates and tasks to help others
Is there a place where you can share tasks and updates to help the pitstop community?
"Invalid Input" error message when triying to attach a document to a Solution
When trying to attach a PDF document to a Solution we receive an error message that states "Invalid Input". Any thoughts as to what would cause this?
[SDF-85236] For each ESM portal - can we have a seperate URL to connect to each instance
Hi I would like to be able to put links on our intranet that would open the specific instance of the portal i.e. HR.network.co.nz - opens the hr portal IT.network.co.nz - opens the IT portal Is this possible?
Create Project Task dependency report
Hi, How I can Create Project Task dependency report? like below columns? Task ID --- Task name --- Task Dependency name --- Task Dependency owner --- Status
Slow POSTGRESQL performance when submitting a ticket
I'm posting this in the hope that someone can help as it's causing alot of frustration. Recently created a new server and on version 13001. The system is fairly quick except for ticket submission which takes about 30 seconds on average. I have Ticket
Unloading requests for which the decision deadline was postponed.
Greetings. Tell me, please, we are trying to get a report on all requests for which the decision deadline has been postponed, how can this be done?
Meeting Management
Dear Sir/Support, i suggest to add meeting management to servicedesk plus, the objective of this feature to collect all informations about meeting related to IT Department in the same portal, meeting may related to project, problem and change.
Latest documentation for server migration and building test environment
I was wondering where I might find the most up-to-date documentation on both building a test environment and migrating ServiceDesk to a new server?
Technician stays cached
Hi all. We had one technician leave and a new one has joined us. I entered his details via "add new technician" and all works well, but if I go to any of our requesters (or go to add a new requester) his details appear in the name field and also the field
Change Reports
Hello, Within the scope of the audit, we are asked to report our change processes in the following format. Change ID Change Created Date Change TITLE requester Approval Stage 1. Approval Status 2. Approvers 3. Approved Date 4. Comments
Importación de usuarios por CSV
Cuando importo un csv para cargar usuarios, me detecta las columnas, pero una vez seleccionado todos los campos luego me da "error al importar el usuario". ¿ como puedo solucionar este problema? Pd: os adjunto mi csv por si veis el error Gracias.
problema al importar usuarios mediante CSV
Cuando importo un csv para cargar usuarios, me detecta las columnas, pero una vez seleccionado todos los campos luego me da "error al importar el usuario". ¿ como puedo solucionar este problema? Pd: os adjunto mi csv por si veis el error Gracias.
Clear all fields in a resource group
Folks, I'm close to completing our new onboarding template, and I need some assistance. I have one resource group where the requester uses a radio button to select a hardware package. This radio button hides or shows other resource groups representing
Broken links to install Python
Hi I am going to need to install Python, can't find a good step by step guide. This looks to be the latest but one of the links here is broken: https://pitstop.manageengine.com/portal/en/kb/articles/how-to-setup-python-on-the-server Also the video on
"Invalid Input" when submitting Request
Hi, I have a customize request template with an additional picklist auto-populate from CSV file. After filling up the form and upon submission of request. Got the following message: response_status: {status_code: 4000,…} messages: [{status_code: 4001,
Report Software & Version
Hi, would you be able to provide me with a PostgreSQL report query that will list all machines, and their assigned users, with Google Chrome installed and it's version please? Thanks John
Maintenance of Additional Fields
Our Additional Fields for Incident and Service Templates is growing and are difficult to manage...how about yours?! I would like to see the following funcitonalities added: Ability to enable/disable additional fields. Currently you can delete them,
Forum bugs
I have noticed that when I click on the Support Tab within SD+ then clikc on the link Service Desk Forum it takes me directly to the Service Desk Plus Forum straight to all the posts and not the main forum page. Would be better to take you to the main page, then you coud select which forum, such as troubleshooting etc Also if I am in the service desk plus forum and read a topic then use the top navigation links and clikc on service desk it takes me right out to the start and not back to the individual
Notification Pop up?
Is there the ability to enable a pop up whenever a notification/ticket has been received within Service Desk Plus rather than just monitor the icon for an alert?
[Free webinar] How to measure the ROI of IT operations
Hello folks, We're happy to bring you our latest webinar on measuring the ROI of IT operations. Date and time: June 2, 2022 2pm AEST | 10am GMT | 10am PST Why attend this webinar? IT is the cornerstone of an organization. IT helps keep business services
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