[Security advisory for CVE-2022-35403] Unauthenticated local file disclosure vulnerability in ServiceDesk Plus
Dear customers, This is a security advisory for CVE-2022-35403 regarding the unauthenticated local file disclosure vulnerability in inline image handling in ServiceDesk Plus, which has been identified and rectified. This affects on-premises users of
ERRORCODE 1007 - Data inconsistency
Hi. I'm trying to update SDP from version 13005 to 13008 but I obtain this error during the process. Can I send you the logs to analyze and understand where is the problem? Thanks in advance.
Interfacing JIRA with ServiceDesk Problems and/or Changes
Hello, We are already using Servicedesk as our customer support application, and are considering JIRA for project management. Ideally, we would want to push information from SDP to JIRA and vice versa. Has anyone tried this? Thank you, Gordon Kramer University of Massachusetts
[SD-103916] "Security fix banner" in ServiceDesk Plus 13008
Hi, Team! The following banner, that points to Endpoint Center v10.1.2220.5 (https://www.manageengine.com/products/desktop-central/service-packs1.html?dci&dci-cu) is present in SDP, even though we have updated our EC instance to 10.1.2220.5. SDP version
Changes - Prevent changing stage with empty planning description
Hi there, Related question Is there any way to prevent change stage (for example requested to planning complete) if those fields are empty. With "Closure Rules" only prompt for closing stage. We want to preventing stage changes if one of these field doesn't
Task Level Reminders
We would like to have the ability to set reminders at the task level. Currently we can do this on a request, but not for tasks. We only see reminders for the approaching start time. If the task is only partially complete, the tech may need a reminder
Custom User Report
I have added several custom fields to my users - I am now looking to have a report run which will list all of the users including these additional fields. For example, one of my new fields is called 'Has Credit Card' with the option to leave blank or
Asset - connect custom fields to product type
Currently we can only create a custom field that belongs to all product types. In my case i have created SIM Card with an custom field "contract" that contains a list of phone contracts This will be shown now on all product types.
Error in version 13008
Just me?
Help! Locked out of my Service Desk
Hi, I seem to have hit a problem with my installation of service desk plus. We have just changed domains and in doing so have moved SD from the old to the new. I logged into SD and changed the LDAP settings to point to the new AD and since then we have been unable to log in. We have reset the local admin account following the steps here (http://forums.manageengine.com/topic/servicedesk-admin-password-reset), however this does not work. I seem to be at a loss as to what to do next, any help
Alphabetical list of Support Groups
We've noticed that the list of groups loses the alphabetical sorting when a ticket is created. The sorting is visible when editing the form but not in a new ticket:
How to clean /opt/ManageEngine/ServiceDesk/inlineimages/WorkOrder directory
Hi, how to remove old files from "/opt/ManageEngine/ServiceDesk/inlineimages/WorkOrder" thx
Error on user reset password
When I try to reset the password on users ServiceDesk shows this error “The value indicated for the “resetPwdButton” parameter is not valid.” Please, could anybody help me?
Change technician as requestor removes technicians name
Version : 10.5 Build 10509 When I use the change the technician to requestor using this, https://pitstop.manageengine.com/portal/en/community/topic/removing-technician-s it removes the technicians name from historic tickets. 1 - Is there a way to prevent
Problems after updating SDP MSP from Build 10536 to 10600.
Hello. In our test environment, we are trying to update SDPMSP from version 10536 to version 10600. It is installed on a ubuntu 18.04 system and works with a postgres database. The update itself passed without errors. However, after we started testing
Setting up SAML SSO on ServiceDesk using Google IDP
I'm setting up SAML SSO in ServiceDesk and I want to use Google as the IDP. I've configured ServiceDesk as a SAML app in Google and I've configured Google's IDP information in ServiceDesk. When testing the SSO login, I get error code 52 which means I'm
How to closed the Service request once converted to the Change request?
While converting the service request to associate change request initial service request tickets need to be closed automatically as well as notify the requester your service request is closed and it is moved to the change request with the CR Reference
Different User (requester) reply to an existing ticket response creates a new ticket
Hi there, I found that when a ticket is forwarded to a different person via email, and when that person replies, a new ticket for his/her response will not be appended to the existing ticket. I am wondering if there is a solution for that problem. The
SDP 13002 - Fail updating to 13006 or 13007
Hello, We are having issues trying to update from 13002 to 13007. OS: Windows Server 2019 DB: SQL Server Logs attached.
Request e-mail forwarding
Can someone tell me what am I doing wrong ? I have set the technician administrator with an e-mail. I've assigned that administrator to a new group called General, and checked the first two boxes for any new request which come to SDP so it sends notification
[SOLVED] Migrate from Build 12000 to 13000 problem
Hello. I can't migrate to 13000 version. I tried many time and always got same problem. Now i'm on 12000 version.
Yellow SLA flag for requests that are due far in the future
We have an issue with the SLA flags. Red means the request is Overdue and yellow means it will be overdue soon, perhaps in hours or in a few days. However, as the attachment shows, a request can be 28 days away from violation and they are shown as yellow.
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Add javascript in widget
Hi, i would like to ask how to add JavaScript that will communicate with API in the widget for the requester section or if its possible to add a JavaScript button along with html code in requester widget Thank you
ERROR CODE : 100
Hi I have this error while updating SDP from version 11.3.01 to version 12.0.00 I also attached the log file my database :Postgres
URL Blocked error message
Receiving this error message when attempting to add attachments. Is this related to the 99meg limit or the amount of attachments trying to be added ( 38 )?
[SOLVED] Report generate error
Heyy i m facing issue to generate report kindly find below error - Message : Dear user, Unable to generate the report, So please contact servicedesk support for further assistance to resolve the issue and forward this mail and support file(s) to support@servicedeskplus.com
Turn off notifications when Incident field "Do Not Notify" is set to Yes
Hi, Occasionally we have the situation that we need to resolve Incicents without sending the resolved notification the the requester. First off, i already tried the Junk Notification Rules. But Sadly the only criteria i can select are subject, description
Field and Form rules: setting a numeric value automaticaly generated
Hi all, With the following script $CS.setValue("ServiceReq_902_UDF_LONG2","123"); It is possible to set a specific value (in this case "123") into a numeric field's form and it works well when I created the form. However what I need to put into a numeric's form field is a unique progressive number automaticaly generate by the system and increased by 1 every time a new form is created. Can anybody help me please? Thank you very much Antonio
After Upgrade to 13007 getting in between error while working in servicedesk plus " Error while processing request" or "Error Occurred at server side, Please contact you administrator for more details
After Upgrade to 13007 getting in between error while working in servicedesk plus " Error while processing request" or "Error Occurred at server side, Please contact you administrator for more details". Please help us on priority as it is impacting our
Report for Awaiting response tickets over x days
Hello, Is there away I can get a Query report for request which are awaiting a response for more than 30 days With no response from user
[SDF - 63677] Searching Conversation History - 6 years passed? Is it done?
I'm using ManageEngine Servicedesk Plus and I now need to search through all our reguests INCLUDING ALL CONVERSATIONS THAT HAS HAPPENED IN THEM for a serial-number I'm missing. I found this handy little request by another user: https://pitstop.manageengine.com/portal/community/topic/searching-conversation-history That was SIX YEARS AGO! How is this feature going along? Is the roadmap there? Or should we wait until year 2067 perhaps?
How to not update "assigned to" of already completed requests after removing a technician
Hello. One of our technicians left and I removed him from the technicians in SDP, because his license will be used by a new colleague. At the moment, all requests completed by him have become UNASSIGNED. Is it possible the requests already completed by
Syncing Layer2 Relationships from ManageEngine OpManager to ServiceDesk Plus.
Dear Users, We have released syncing Layer2 Relationships from ManageEngine OpManager to ServiceDesk Plus. OpManager allows network admins and data center admins to identify Layer2 devices that are connected to a network and outline a visual map of the
Searching Conversation History
Using ServiceDesk Plus build 8123. Working in the Requests section. I am finding that the Search feature (in the left pane) works if I want to search within request subjects and descriptions, but it doesn't include any results for requests where my search criteria is found in the Requester Conversations section. Unfortunately, those conversations frequently contain information I am searching for. I tried all of the "Sub Modules" options, but none of them provide results from the RCs. Does anyone
Using API to get closed tickets ( Requests )
Is there a way to get closed tickets using the API? I'm using the Get All Requests endpoint: https://ui.servicedeskplus.com/APIDocs3/index.html#view-all-requests To get open requests, but is there a way to pull closed requests. Here is an example of
Installed version 13008 - favicon no longer working
Hi, Just installed version 13008 and I know it probably sounds like no big deal - but I'm getting allot of calls because the icon changed to 'SD' from my corporate (custom) icon. So, I checked and my file favicon.ico is still in the webapps\root\images
Automatically populate custom field with data from Active Directory
Hello, We are trying to auto populate a custom field named "Contact Number" with the mobile phone number of requestors from active directory. I have tried using a script but no information is being carried to the template when the form loads. Please find
ServiceDesk Pro - Additional Field Assets
Hi, In ServiceDesk, is possible to add a custom Field with a drop-down multiple value selection?
Mailbox is not accessible : "Incorrect username or password.". In the meantime, mails will not be fetched in the mail fetching schedule.
Hi, From yesterday I started getting email notifications from our ServiceDesk Plus environment with the subject "SDP Notification: ERROR: Mails not fetched". On further investigation I found the below message on the Mail Server Settings: Mailbox is
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