Custom Status Question
Greetings,
I am testing Service Desk Plus the on Premise free version to see if it is something we would like to pay for. I am trying to setup a status so that when a request is in that status it sends out an email to the user daily for 2 days then switches to another status on the third day. I think I would have to use a custom trigger but am not 100% sure. Is there a resource or something you can provide that can help me with the setup of this?