[SDF-33836] Configure the format for ticket number

[SDF-33836] Configure the format for ticket number

Is it possible to configure the format for ticket number?

For example, start with year, month and date: 20220712XXXXXXX, and start with ticket type SR20220712xxxxxxx, or start with place of incident: XX-IN20220712XXXXXXX

In this way, from the number, user and technician can quickly see some key information about tickets.


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