Solutions Visibility
Hi all, We need to make the Solutions visibility from Private to Public in SDP Solutions Module (refer attached). Please assist asap. Thank you in advance!!
[SD-93308,SD-107873] 'Draft saved' popup interrupts composition
This is a minor issue, but I thought I'd report it as it's something I think could be easily fixed. I'm composing a reply to a ticket, and I'm in the middle of typing when suddently a popup appears in the middle of the compose window saying 'Draft saved'.
Need to hide groups from template
I have numerous groups used for backlog and would like to hide them from the default request template. Example say there is Network WIP and Network Backlog. I only want Network WIP to show as an option in the list on default request / incident. Can I
Windows Domain Scan
It's been 5 months since my Asset Explorer has been able to run a windows domain scan. I opened a case and no one replies. I have tried removing/readding the domain scan, editing information, adding it back with no luck. Does anyone have a trick or workaround
LogicMonitor Integration
Has anyone done any integration work with ServiceDesk Plus and LogicMonitor?
[Free e-book] 5 real-world interconnections that IT teams overlook
As organizations grow, IT teams tend to expand into sub-departments that focus on specific functional areas, such as service desk, network operations, security, and more. With time, these specialized teams often lose sight of how strategies implemented
Inline request merge history shows as "undefined"
Hello, Since a couple of months (and ServiceDesk Plus versions) ago, around 70% of all our inline request merge history entries show as "undefined" for both the technician and timestamp: This problem does not affect the dedicated History tab for any request,
Servicedesk Plus: Problem restoring data in a new server
Hello! We're trying to restore our SDP on a new pre-production server for now. Both SDP Builds ( old server and new server) are the same: 13012 The backup process in the production server finish with no problems. But when we launch the restoredata process
[SOLVED] invalid value specified for the parameter incomingEwsUrl
Hi recently Gmail forces to change tha password for the account. and when I tryed to update the new password in SDP incoming setup i get this error. SDP version 13007 the mail server is Gmail this was working fine before upgrading to lastest version.
How to populate user names in a request additional field (ESM)
Hi I need to populate a request additional field in and ESM instance with all users imported from AD which are not even the users of the current instance. Please advise me how to achieve this objective.
Client Request Rate Limit/Suspicious Activity Alerts
I wanted to see if it is possible to export out the Suspicious Activity Alerts in regards to the Client Request Rate Limit. From what I can see, we can only view that by selecting List of all Suspicious Activity under General>Security Settings>Advan
Report to show ticket count history for specific technicians.
I need a report that shows me the count for tickets resolved by specific engineers between certain dates in a table format. Is this possible?
Inline Images not available after migration to new windows server
Hello - We migrated to a NEW windows server over the weekend (same MSSQL DB) and now screen shots in "Notes" (and other areas) are not appearing. They are "broken". I see multiple threads there out about this being a common problem? Can someone please
Moving to new MSSQL Server and Database Name
HI All - We have successfully moved our SDP instance to a new Windows Server BUT we are still pointing to the same MSSQL Server. The purpose of this move was so we could have a true Prod and Test instance of SDP. Therefore, we need to point our "prod"
Resources Section in Request Template not shown
Hello, I wan't to create a new Eequest template with a resource section. In the technicans view, the resource section appears. For the Requester view i used the "copy from technician"-option, but the Resource section did not appear for the Requester.
ServiceDesk Plus is unable to send Emails
We're facing a serious issue. Our production system is, at the moment, incapable of managing emails. Please see the attached screenshots and logs for more details.
Active Directories Users Failing To Login after upgrade to build 12000
Failing to access manage engine service desk plus after an upgrade to build 12000. All active directory users are returning "Username or Password is incorrect" we can not login as administrator as well, its giving same error. Database is PGSQL
Migrating to new Windows Server currently on Version : 14.3 Build 14304
Hi All - We have patched up to the latest SDP release. We now need to move our SDP instance to a new Windows Server. Our new Windows Server uses MSSQL. I thought I read somewhere the restore process is different now since we're on the latest version?
Moving from SQL2014 to SQL2020 server
Hi Getting new SQL2022 DB server. Since database instance name is the same (server name is different) - I'm guessing all I will need to do is run changedbserver and connect to new server> Webserver is unchanged and db name and content is the same. Only
How to add an API integration to a request form
14.3 Build 14304 When raising a request, I would like certain information to be fetched via an API from a 3rd party app and present it to the requestor. How I can achieve this use case? Thanks
Disabling SLA expiration email notification for only certain ticket categories
Is it possibile to disable email notifications for a SLA expired ticket that's in a certain category? I need to keep the SLA expiration email notification as is for all the ticket, but only for a certain category of tickets I want to keep the SLA to trace
[SDF-26101] Is there a way to organize and then sub organize a request page?
Hi all, We use ServiceDesk Plus in our environment as a ticketing system and at present I have everything organized by "assigned to" in order to have all of the tickets that are assigned to me to be grouped together. I was hoping if possible to do a sub organization with a second sorting perimeter ( Ex: Organized by Assigned to and then by "Last Update Time", so that all tickets assigned to me are grouped together and the most recently updated ticket is at the top) If this is something that is
API script. CAB Change approval without notification
Hello, i need you help on this script i made with deluge. In change i want to add an approval but it's status has to be "Pending Approval". Now what i achieved does add an approval and can send the approval notification and it's status is "Approval Pending".
Integrating with a third party system
Hi all, I'm new to ServiceDesk (SD). Just downloaded a trial version and installed locally. I'm trying to achieve the following use case: * Create a request in SD * I assume there is some sort of a workflow which will handle the request. * from within
[Tips & Tricks] Event & Task Reminders from ServiceDesk
Hello folks, How often does your technicians forget a task/event? From a business perspective, missing them cannot be overlooked. Most of us use reminder apps to remind us on attending an event, work on a task and so on. ServiceDesk Plus provides you with the option of tracking your events/tasks by adding reminders within the application. It can be a general reminder or reminders related to a request, change or a problem. An event reminder can be added from Quick Actions > Reminders. A reminder
Open ticket via email and choose category
We are trying to implement a process that a ticket opened via emailing our helpdesk will choose the correct category and subcategory via string. I'm looking for the resource to accomplish this.
How do you deal with tickets being reopened with "thank you" replies?
Hi guys, I'm having an issue where I will email a staff member from the ticket in ManageEngine advising them that the issue has been resolved and then close the ticket, some time thereafter they reply and simply say "thanks for that", or some variation of that, which reopens the ticket. I'd prefer to not have to turn off the facility that allows staff to reply to reopen tickets if possible. Anyone else finding this? Anyone have any suggestions as to how to deal with this? Thanks!
disable banners in page header
Hello, i would like to disable all the banners with suggestions which appear at the top of the page. This includes banners related to security issues, administrative log warnings and other messages. I tried the solution suggested in this topic: https://pitstop.manageengine.com/portal/en/community/topic/hide-security-risk-banner
All Active Directory users' passwords doesn't work, and no Local SD Admin. what I should do.
All Active Directory users' passwords doesn't work, and no Local SD Admin. what I should do. The only SD Admin is a technician imported from AD and now all users from AD cannot login. the Issue message that the password is not working.
Role report for PostGres
Hello. I need a report that will show all technicians and their roles, please. Now what would *really* be cool would be another report that shows roles and their permissions. The auditors are going to ask for that too. I'd hate to have to give them screen
Software Licenses (import from CSV) Expiry date issue
In Software licenses when you import the data from csv it's not taking expiration date. In what format date should be? as it's accepting anything but not displaying the date after importing successfully. CSV is importing successfully with any date format
Revoking SLA privileges for system role "SDSiteAdmin"
Dear Users, As a next subsequent step to remove site dependency configurations in ServiceDesk Plus, SLA entity privileges will be revoked for SDSiteAdmin from upcoming build 14305. As per the current design, technician with SDSiteAdmin role can create,
Asset loans - great feature, but...
Hello! Love the addition of the asset loan functionality, it's going to be really useful in the future, however it doesn't quite meet the needs of equipment booking yet. When bringing up the booking form, it would be good to be able to see at that point what assets are available to be booked, based on what's already booked. Otherwise, you have to bounce around screens to work out what's available and then book it. The booking dates need to allow for time as well - one device could have multiple bookings
Add the Department field to request templates
Hi, reasonably new to ME so might be asking a really silly question but Is it possible to add the Department field to request templates? We use the "Site" field for our Brands, and the "Departments" field to list our sites. Currently where we need site
Error fetching O365 IMAP mailbox
I need your help with my on Premises installation. We have moved to O365 from Google and the problem is that the ServiceDesk Plus is not fetching emails from a 365 mailbox. It’s not hidden from global addresses SMTP Auth is on Ensure that username and
Asset in Request page
Being that SDP requires a license for all Assetts to exist in the system, and for some reason it does not pass along the assets from Endpoint Manager, is there a way to Remove the Assets field in the request page? that way we can just put in a blank text
A question about MIBs and OID's
We have begun using the ability to use SNMP community names to discover and update network devices throughout our domain but are having some fun with the OID's The first question is, is it possible to add MIBs to the ServiceDesk Plus software so we don't have to manually assign OIDs to products. And the second question is how can we add additional product types to the list we have to assign OIDs to? For example the SNMP scan has discovered our KVM but we can't assign it as a KVM.
Advanced Search is not working properly
Hello! We've encountered a problem with advanced search, especially with buttons= "OR" "AND" While you are in advanced search and your ServiceDesk localization is not in English you will get: "HTML entity decode problem" It comes from /opt/ServiceDesk/webapps/ROOT/scripts/custom_filter.js
[SDF-76158] "Reply to a request" feature in v3 of REST API
I am trying to add a reply to a ticket based on its ticket number using API. In v1/v2 they had an operation "REPLY_REQUEST" which helped in adding replies to the ticket. Is there a similar feature in V3? I tried looking in the documentation but was not
support@servicedeskplus is rejecting Email messages
We're currently facing a production issues but are unable to raise any ticket as support@servicedeskplus is rejecting Email messages
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