Issue in sending out email from Service Desk Plus
There is an issue faced recently at the Service Desk:
- When user creates ticket, no email being sent to the Technician Group.
- When technician reply email, cc to any group/individual users, the email not sent out. Below error displayed.
I am able to send sample email from the mail server setting for outgoing, and also able to reply to tickets when no email address in the cc tab. Please help.