Report on "Users last seen in Requests"

Report on "Users last seen in Requests"

Hello!

Simple question here, we would like to generate a "Users last seen in Requests" report. Preferably something similar to the default "Users last login and logout time" report, with the "Last Login/Logout Time" and "IP Address" columns swapped for whichever is the most recent of:

  1. Last time User was registered as Requester in any Request, regardless of method (Self Service Portal, generated by email, added by Technician, etc).
  2. Last time User sent an email message, which was appended as a conversation to any Request.

Our Users count is currently several times larger than our active number of employees and consultants. We've had dynamic User addition enabled for close to a decade, and only a small subset of these is handled by Active Directory synchronization, since many Requests and conversations with external parties take place. We've reached a point where a major Users cleanup is due, and we plan to use "last seen in Request" as a criteria.

However, we can't quite figure out how to generate such a report, and are now asking for help.

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