Need a feature for technicians to 'Watch' or 'Subscribe' to a Request
Sometimes more than one technician needs to be involved on resolving a request or staying updated about progress for a particular request. This is a Feature Request to add 'Watch' or 'Subscribe' functionality to ServiceDesk Plus. A technician should be able to 'watch' or 'subscribe' to a request and receive notifications when a requester replies, a note is added, or updates are made to the request. Another possible way to alert multiple technicians on a single request is to allow multiple technicians
URL blocked as maximum access limit
Hi, We have a application for CRM. We put a form in this application to get support ticket from end-user and insert to SDP with API. Now today we get this error: '{"status_code":4000,"status":"failed","messages":[{"status_code":4001,"field":null,"type":"failed","message":"URL
Change status of "approved" requests when requester replies to technician's request for more info
Is there a way to change the status of an "approved" request when the technician replies to the requester asking for more info and the technician has manually changed the status of the approved request to "on hold" when the request gets "approved", the
Retrieve "Group in charge" of a support group in a script
Hello, In change management templates we would like to set the "Change Manager" with the name of the "Group in charge" of the selected support group. Is it possible to retrieve the "Group in charge" name in a script in order to use it in a line suche
Default Report vs MY report!
A-The default report in the SDP dashboard is a beautiful matrix report. B-But when we create a custom report of matrix type and add it to the dashboard, it is very ugly, it is not sortable, and it does not have an attractive view. So It can neither be
Add Suffix Sequence in Tickets
Hi, I have a query regarding adding the suffix in tickets. Is there any possible way of doing it on application level through customization? For example, the sample is as below: REQ 00002345 INC 11112345 Waiting for any valid response. Thank you!
Receiving Error when trying to use custom script
Greetings I am trying to use a custom script, but I am receiving the error: Workflow : Custom Menu : Test Result : Failed Message : Cannot run program "cmd" (in directory "C:\ManageEngine\ServiceDesk\bin\..\integration\custom_scripts"): CreateProcess
How to restrict local authentication in SDP after the 14304 update
Hello! After the update, we encountered a problem. An old method of disabling local authentication has stopped working. In the latest patch we've found next: "You can now restrict local authentication by updating the paramvalue in the GlobalConfig table."
Notification when Scheduled On Hold Status changes to Open
Hi! Is there a way that we can set a ticket to email the technician a notification when a ticket that was previously on hold has it's status changed to open? Specifically when the on hold status was scheduled to change (see below). I tried making a custom trigger, however it only works when an on hold ticket is created, not when it converts back to open. Is there a way to do this but in reverse? (On Hold > Open > Send Email Notification)
SAML - Creates new accounts, users already exist in domain .LOCAL
User profiles have been imported from Active Directory, and for users in SDP, the login "Domain Name" is company.local. When we enabled SAML, it doesn't find the existing SDP user because SAML login uses "Domain Name" company (without the .local) so it
How can i disable "Request for cancellation"?
How can i disable that option? "Request for cancellation" Where can i find this option? https://pitstop.manageengine.com/portal/en/community/topic/foryourinformation-45-canceling-a-request
ending verification
why is email address pending verification?
Allow the user / requester view all requests of your department in self-service portal.
By using the tool Service Desk Plus, I need a User can view all requests for all users of the same department when logarem in self-service portal. I need this User also can make requests of approval of their department.
Linux Update fail check, NO FONTS FOUND
Anyone ever try to update linux version? I am trying to migrate to linux ubuntu CLI from windows and need to update so databases version match. I installed SDP on linux, and now I need to update both clients to 14302 but when I try to update Linux from
Migrate data to upgraded server
My Helpdesk server is broken at the moment as I cannot upgrade from 14201 to the latest, the update manager refuses to open. I need to migrate to a new server anyway, can the migration be done from a server a little behind to the newest version? Will
Update IT Asset Inventory
Dear Team, Share the process for IT asset update in Asset Model
Total Count Report on Dashborad
How I can add widget total count to dashboard (Just Numbers, Or Time) for ex: Request Average Response Time: 02:30 ------ or Total number of Requesters: 354
Getting an error in a function
I'm working through a request custom function to update a task owner and using this as an example. https://pitstop.manageengine.com/portal/en/kb/articles/script-to-set-request-technician-as-the-task-owner-for-all-associated-tasks-deluge I have copied
How to set all tasks as inactive by default for templates
Currently, all our templates have all possible tasks being set as active, and then we are using On-Form-Load to unset them, and then On-Field-Change to set and unset tasks as needed. It's a bit of a mess, and I would like to simply have all tasks unchecked
API getting request approval status when requesting all requests.
Hi! We are using ServiceDesk Plus for our helpdesk at our school. I have developed a site that shows all of the requests that are waiting on the user to collect their device or are waiting on approval from leadership. I wanted to add an icon next to the
[SOLVED] Failed integate SDP v11.3 with Analytics Plus 4.5
Hi, After upgrade to SDP v11.3.06 that integrated with Analytics Plus v4500, SDP couldn't sync data to Analytics Plus. I get this error: [18:48:29:857]|[02-12-2022]|[com.manageengine.zrmeinteg.framework.ZRSDPFrameWorkImpl_1]|[SEVERE]|[74]: FAILURE :We
Application Tables Inconsistency when upgrading Error 1008
I have attached the log file for update manager as we are getting an error 1008 when trying to upgrade to 14200 We recently had some corruption which has been removed. Can you advise what changes need to be made to the updmgr file to bypass these tables
***date field without time***
Hi, It is possible to display a date field only with date, without time?
UpdateManager not opening in 14.2 Build 14201
I am currently running version 14.2 Build 14201 of the ServiceDeskPlus on premis software. I am trying to update to the latest version of the software. When I try to run the UpdateManager.bat I get a command window and the confirmation to run as administrator,
unable to find valid certification path to requested target
We are getting this error message when we try to update a request with a custom function. We do have ldap in our enviornment and an SSL certificate. We do not have any issues with emails it's just when we try to use this custom function. I've looked at
Feature: Export Project to MS Project
Hi ManageEngine, Since ME SDP can import projects from MS Project, can we make the reverse true? Feature Request. Regards, Ana Rodriguez
Technicians can see certain reports
Is there a way to have each technician see certain reports? For example, everyone should see their daily/weekly time spent reports but shouldn't see the reports of other technician
Rest API over HTTPS
Dear all, Based on API documentation provided by ManageEngine Rest API is using HTTP: "REST API acts as a bridge between ServiceDesk Plus and other applications. The Info communication happens via HTTP Request." Is it possible to use it on HTTPS as well?
[ForYourInformation -35] Page Scripts
The UI of ServiceDesk Plus is built over the hundreds of js and CSS contents. Every element/content that you see in the UI is a part of these js files. Wouldn't it be nice if you can customize the UI based on your needs? Would you believe that if you can customize the UI with your scripts? The Page Scripts option is one of the enhancements that was released in the 11100 builds of the application. With Page Scripts in place, you can customize the UI to suit your business needs. Where to access this
Need to be able to associate Requests with Releases
We do a bit of in-house software development. We currently use the Service Catalog to track custom software changes. When we go to update our software, we create a Change request and associate the requests there. We are really wanting to move to the Releases
unable to reply on request email.. saying sending notification failed
using office 365 email solution, able to fatch incoming mail but unable to send or reply from service desk plus. find outgoing setting screenshot. pls help ...
Service Desk Assets
After building a new virtual machine, I'm able to see the asset in service within 24 hours. I've completed three different builds and they aren't showing up when I search them in assets. Is anybody having the same issue or saw this before/
Discovery - Agent Configuration; General failure while fetching agent configuration.
Hello, Every time I try to open the Discovery - Agent Configuration tab in SD Plus, it is all grayed out and then gives me this red error message: General failure while fetching agent configuration. Thank you.
Task Enhancement
Hi, From working with the tasks in request templates it would be great to have the following features included The ability to format the task description using rich text so we can add bullet points and make text bold so it stands out Would be great to be able to set a task to only create at a specific time of day The option to set rules that a task only creates on a specific day of the week (i.e. we have tasks that only create if its a Monday) The option to create a task template from a task without
Integration between SDP and SDP MSP
Hi, We are planning an integration between SDP and SDP MSP. The purpose is to have the same tickets from SDP to be added to MSP system with the same due by date, SLA, Tasks, Notes, Request Status, Approvals and etc. The all tickets are creating by the
Hide Status to Problem records
Hi Team, I have created a new status and I would like to hide from Problem record. To be used only on incident. Is that possible via script or something ? Thank you
Requests view column "Total Cost" - how does this populate?
We have recently been experimenting with the cost per hour for technicians. While I can see how it applies to work logs, there's one spot that doesn't seem to be getting updated. In the Requests view it is possible to add a column titled "Total Cost",
email reply window slow
Hi When replying to a case, the email reply window misses characters if you type more than 1 character a second (or so). Is there some plug-in or scanning or something going on here, that could be disabled? The service desk server is remote from my LAN, so I wonder if its sending characters back to the server, thus its dependant on latency etc? Its really frustrating!!!! Thanks, James
Disable all notifications from Test Instance
We have a test instance of SDP up. We have mail fetching turned off, but notifications for things like Contract reminders and scheduled reports and what not all still send emails. Is there a quick easy way to disable ALL notifications from an instance?
No task filtering drill down list
Hi ALL SDP 14304. Default Task filter is missing ( How i can fix it ?
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