Task Trigger Action does not work
Hi before upgrading to 14.3, we added a custom trigger action that executes a script when a task schedule is changed. and it works in the service catalog Flow. After Upgrading, it seems this functionality no longer works. the Task custom trigger action
Masterclass 2023: Season 2 Episode 1 - Crafting dynamic templates in ServiceDesk Plus [On-premises]
Hi there, Hope you and yours are doing well. We are delighted to invite you and your team to the second season's first episode of the ServiceDesk Plus masterclass series 2023. In this episode, we'll look at how IT service desk teams can save time and
task menu doesn't appear
Ta
Additional Fields-Users in Request form
I created an additional field called :"Place of Employment" for users in the Additional Fields-Users section. How can I retrieve this field in the Request form?
service is not showing after configuring service on services catalog
Greetings service is not showing after configuring service on services catalog kindly note that i have activated the requester view and copied all the filed from technician view
Bundling of certificates into a keystore failed.
When trying to import our new certificate we are prompted by the system with the following error message: Since we are not buying the software I got an reply to just post a Community note instead. So here we are, anyone else with the same issue?
[Security advisory] Authentication bypass vulnerability in ServiceDesk Plus versions 11305 and below
Hi there, This is a security advisory regarding an authentication bypass vulnerability in a few application URLs in ServiceDesk Plus, which has been identified and rectified. On-premises users of ServiceDesk Plus (all editions) with versions 11305
Show Database Backup Size
In my opinion, show the size of the old backuped files in the backup settings section Sometimes the hard drive is full and the backup is left incomplete and no email is provided about the failure of the backup
Business Rules - Reporting
Hi, Is there any report that can be done that exports all the details of the Business Rules you have configured ? Would be really handy for triage of issues. Regards Andrew
Description variable in notifications
It appears that $Description in the notification templates can only refer to the ORIGINAL description for a request, i.e., the text of the requester's original email. What I would find really helpful, in addition to that capability, is to have variables that represent the description of the latest update. A practical example: This "Alert(or Notify) technician by e-mail when there is a new reply from the requester." notification to technicians is limited to saying the following: ---- Subject:
Best Prcatice
What is the best solution for designing forms that have dozens of fields? how can you put the title of the date field in multiple forms without defining a new field. For example, for: access start date - access end date - recruitment start date - termination
Change output for $ auto complete variable
Trying to change the output of $requestlink. It's supposed to auto populate the request link as a hyper link but it is not a hyperlink so user can't click to follow the link.
How to email from technician's email address?
Hello, just started a trial and wondering if it's possible that when a technician replies to a request, the email notification to the requester of any notes can come from the technician's email address? Thanks
Add More Options to "Requester Allowed to View" under User Configurations
The current list allow for a user is as below: - Only their own requests - All their Department request - All their Site requests - All requests I would like to suggest to make this list a bit more dynamic and maybe include "Region" in this list. This
Custom Reports with attachments
Hi, How to create a custom report for ticket which has attachments? Regards, Karthikeyan R
Upgrade failed from 11129 to 11200
in upgrade from 11129 to 11200 , got error in every try , the error in section dropping tables & specific UserAdditionalFileds Table , i drop any data in this table and any additional filed in application , but every time run updatemanager , i got this
Customized Survey
Hi Team. Is there a way to send a customized Survey to specific users list without it being based on an incident or request? We implemented a new service and we're testing it with a few select users and we'd like to know their feedback. Best Regards.
Resending an approval
It would be helpful if when resending an approval, you had the ability to add a note to the person receiving the email.
[SDF-57112] Problem template
Why we cannot edit/create a template for problems? I would like to remove couple of default fields but the system won't let me to do it. Can this be considered as a feature request? Also how can set up SLAs for Problems? Regards Mario
Change, maximum number of attachments
Hello, the documentation at https://help.servicedeskplus.com/file-attachments states the following: "The default maximum limit for the number of attachments per record is 50 subject to the following limitations: Change module: The maximum limit for the
Bulk assign to Support Group
Hi guys. We are adding to the usual helpdesk team a new Support Group (new technicians) who will have to view only the requests addressed to them. So we have created a role that sees only the requests of the group to which one belongs but now we need
[Free webinar] A guide to consolidating IT operations data into a unified dashboard
Hello folks, We're back with an insightful webinar on consolidating IT operations data into a unified dashboard. Date and time: July 27, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? Are you struggling to pinpoint the root cause of IT downtime?
Customize Approver Based on a field value - Deluge Solution
I have a service catalogue template that I want to use to create a request for user access that needs to be approved by different people based on the value of a field. I have a checkbox field with Software A and Software B. If user selects Software
[SDF-25815] Support group to multiple sites
Hello! Is there a way to have the same support group to be associated with multiple sites? In our case we have several groups that serve multiple site users, and right now the only way I see to configure this is to create a different "copy" of each group
Hide Subject from Service Request template
Hello Community :) if i want to hide the subject from the service request template. how to do so? i was able to hide the description using field and form rules , but no option for subject
SD+ - v14302 - Can't delete or open many requests
Hello, I'm trying to depure some requests from my SD+ but I'm receiving the following error message for around 193 requirements: When I try to open any of this specific requirements, the following error appears: Can you help me with this issue? Rega
Including SNMP data in CMDB Report
We recently scanned in printers using SNMP scan into our ServiceDesk Plus CMDB. The data such as sysLocation is present, but I cannot write a custom report to pull that column/field data. It appears just the SNMP data cannot be reported using custom report.
Need help understanding groups.
I am not sure how groups is supposed to be used. I am trying to set up requestors in a group, and another requestor as the approver of that group. I create a requestor group and add requestors to it. I create role names in organizational roles under groups,
Masterclass: Advanced Series - Session 1 - Hack your service desk for the new normal (Sep 24th)
After the resounding success Masterclass 2020, we are delighted to bring you an advanced version of the Masterclass for ServiceDesk Plus users. If you missed out on the earlier versions, now is a good time to check them out. In the upcoming advanced series, that begins later this month, we will cover topics such as integrations, CMDB, scripting, advanced admin configurations, and more. We have designed this series keeping in mind the needs of our users and also popular requests from our customers
Viewing Tickets Logged by me when im a technician.
I had a question from one of our technicians today. We use Service Desk Plus on Prem. Your Version : 11.3 Build 11306 When I login as a user, I can easily see all outstanding cases that have been logged by me. When I am a technician, I cant easily see
How to assign task to multiple users in project
How to assign task to multiple users in project
Soultion Search
When trying to search for a solution with a keyword, nothing comes up. but the word is on the solution?
ServiceDeskPlus bi-directional integration with JIRA
Hi, We have been trying to integrate ServiceDeskPlus with JIRA for a bi-directional communication. By this we mean, 1. We should be able to create a JIRA ticket from ServiceDeskPlus incident ticket 2. We should be able to add couple of user defined fields
Asset Ownership History sorting errors
Hello, From time to time, we discover entries (usually just one or a few) in the Asset Ownership History for a particular asset, that aren't sorted by date correctly. All other entries are correctly sorted, by date from most to last recent. We haven't
Barcode
How to add barcode mapping field in manage engine?
Custom workflows for tracking procurement
I'm trying to migrate the IT team that I work with from some Jira projects to ManageEngine SDP. I am looking to migrate the current purchasing workflow, however, the status that the work goes through differ from what is provided through MESDP. Is there
Asset custom fields with information not showing in reports
Hello, I have created several custom fields for pc but in the reports they always show the value as "no assigned" even though they contain data. The same happens with any custom field: drop-down list, a single line of text, date... It only happens with
Asset Reports with specific fields (not appearing) in Custom Reports Choices
I am trying to make a custom report for my assets. The problem is that I cannot select some fields that I need. Here is the Original Query SELECT MAX(workstation.WORKSTATIONNAME) AS "Workstation", MAX(compGrps.NAME) AS "Computer Group", MAX(chassisType.NAME)
Duplicate IDs on request detail HTML
Hi Team, I was trying to put a button on the right panel, near the RLC transitions section with a page script when I noticed that its section identification (data-cs-field="rlc-section"): has a duplicate value inside "request-header-info": So, if I use
Send SMS when ticket assigned to technician.
How I can Send SMS when ticket assigned to technician.
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