How i can make to Stages for approve on Change
Hello I need make More stages for approvals : Example : Of from((CAB IT )) approved then going stage 2 to ((CAB IT Manger )) but CAN IT Manger if (( CAB IT)) Approved then he will see the change
SMTP traffic not being sent through Graph account but appearing in personal drafts folder
ServiceDesk Plus free edition. I setup Graph initially and selecting my login it started grabbing emails from there. Oops, my bad. I deleted all that and managed to login with the email account I want things to come in and out through. Both INBOUND and
Users can often not log in - username or password invalid
For about 2-3 weeks now it's increasingly difficult to log in to SDP. Even though a correct username and password was entered, the logon-screen tells the user that the username or password are incorrect. This applies at least for several normal users,
Setting Service Request SLA based on Service Request field
Team, I'd like to be able to set the SLA based on a field's value within the service request. I'm working with resource fields. My use case is the following: I have a complex process by which we integrate medical devices. I'd like to use one form for Adds/Moves/Changes. The form contains a resource that has a field called Device Integration Type Business Rule on field Device Change Type change: IF condition Device Change Type = "Add" THEN set SLA to 15 Business-Day policy IF condition Device Change
IIS Support?
Does ServiceDesk Plus support IIS? If yes, is there any documentation on how to configure this?
integration with skype
Hi is there a way to integrate service desk plus with Skype in such a way that it can Allow a quick conversation on a particular ticket on Skype and keep that conversation on your application after resolution?
AD User's fields
Hi, Is it possible to change user's primary email in user's fields in ManageEngine SDP in a way that primary email would be same as Active Directory user's homepage rather than email address? Thanks in advance
Meeting Management
Dear Sir/Support, i suggest to add meeting management to servicedesk plus, the objective of this feature to collect all informations about meeting related to IT Department in the same portal, meeting may related to project, problem and change. the meeting should include the minutes of meeting (Actions, notes, attendees, organizer, location, date time and relation to other modules in ServiceDesk Plus)
When adding a reminder to a request have the option to remind the technician
In Service Desk Plus you have the option to add a reminder to a request (in the actions menu) this is a useful feature but currently the person that creates the reminder is the person who gets reminded. We have a need from time to time to add a reminder for another technician for example a supervisor of call queue monitor may want to remind the assigned technician to do something. It would be good if there was something like a radio button and you have the option of "Remind me" or "Remind the
Is there a way to setup a technician for the project module only?
We have a 3rd party working for us and want them to add projects in service desk.
Query for Workstations Division to Desktop & Laptop
I have some assets in my warehouse including worksations (desktop/laptop), PC monitors, switches etc. I run the following query in order to retrieve some data about my warehouse. The problem is that in the exported xls I cannot divide the workstations
Service desk plus Custom Service template. Need an option to only be available if another option is selected.
So we are looking to create a custom service template. Basically a request for a laptop sleeve. But only allow that option to be checked if they have checked they need a laptop. Is this possible?
API and scipt
We want to automate the task creation for respective tickets, but the API is preventing us from doing so with a script. Now, we are attempting to do it in PHP, but it's giving us an error with the input data. The only time we succeeded to enter data,
OAuth Authentication (EWS)
Hello, I was wondering if anyone could help me regarding OAuth Authentication in Service Desk Plus, we have spent the entire day trying to fix the errors that we are getting, I also tried your "troubleshoot" guide, and your instructions and the video
Change Submission in stage 1 - cant move on until Subcategory is selected
HI, When we submit a change and it is in stage 1 - We cant move onto Stage 2 until Subcategory is selected, however Subcategory is not a mandatory field for us. Any ideas?
Why are change comms not going out?
We have created a change workflow, so that when a change is submitted and is in the Requested status. An email should go out to the requestor. However this doesnt happen any ideas? All other Automation Notification rules for Change is turned off.
Multiple departments selecting option for while creating user access
Dear Team, Our organisation has multiple departments, and for each department we are creating separate logins. Sometimes a single user needs to view all the department requests, so it's a bit tough to navigate multiple logins. We are not able to provide
Image on Resource Question
Hi, Is there anyway of adding the Image to the actual Resource question, rather than the options? From what I can see you can only add the image to each option underneath, but it not able to set it as the Select Item image which shows the blank image.
Attachment failed
Hi ALL. SDP 14304 We have File attachment filtering with exclude: adp,apk,bat,cab,chm,cmd,com,dll,dmg,exe,iso,jar,js,msi,msp,mst,vb,vbs When i try add .sql file to task I have error: Attachment failed How i can fix it ? select * from attachmentconfi
Send notification to CAB
How I can Send notification to CAB to approve a change?
Problem edit Technicians Internal Error
HI, when i try to edit a technician on SDP i get Internal Error. The error appears to me only on a technician on any modification. Version : 14.3 Build 14303 DB: PGSQL
problem to Add Request via - /api/v3/requests
I have problem to Add Request via /api/v3/requests all time getting response { "response_status": { "status_code": 4000, "messages": [ { "status_code": 4001, "field": "requester", "type": "failed" } ], "status": "failed" } } p.s i can update req. with
[Security advisory for CVE-2021-44526 and CVE-2021-44515] Authentication bypass vulnerabilities in ServiceDesk Plus and Desktop Central
Hi there, This security advisory addresses two authentication bypass vulnerabilities that affect ServiceDesk Plus versions up to 12002 [CVE-2021-44526] and ServiceDesk Plus customers who use the Desktop Central agent for asset discovery [CVE-2021-44515].
Task report query
Hi, Service Desk plus 14.2 I am looking for a report on tasks - comparing scheduled time v actual time. Broken down into groups
after upgrading service desk plus to 14.2
after upgrading service desk plus to 14.2 technician page appears without any features (setting , asset , change )
Reports of Changes
Hi I'm looking to have two reports created that focus on Changes. Report One. List all the Changes logged into Service Desk within the last month. With the headings Title ChangeOwner Category Priority Change Type Stage Status Report Two. List all the
Sending Notification failed for notify type - error since update to 14105
Hi Since the update to 14105 getting this error: Sending notification failed for notifyType : Technician for woID : 205999 Reason : {"response_status":{"status_code":4000,"messages":[{"status_code":4012,"field":"to","type":"failed","message":"Value not
"Check the application server internet connectivity or verify the configured proxy settings."
Today I am seeing the warning banner at the top of the application which reads "Check the application server internet connectivity or verify the configured proxy settings." There are no proxy settings, and there is nothing wrong with the internet connectivity
Discovery - Scan Settings
Hi there! Is it possible to allow duplication of the service tag and MAC, and leave only the name field unique?
Standard access limits for scan VMs.
What should be the level of access to scan virtual machines (VM)? What should be the access level to fetch users and assets from Active Directory? Unfortunately, scanning assets with root and admin access is incorrect in terms of security This operation
Service Desk Plus - Not Starting
Good Afternoon, We are having some issues when starting ManageEngine ServiceDesk Plus - We Upgraded to the latest build and tried to start the server but it is now not starting, We have ran run.bat and it start's up fine like that but does not start when
[SD-107351,SD-107303] Issue After update to 14.1 Build 14102
Hi, After upgrade, we noted different issue: Notification Bell doesn't works When a tech reply to requester, the system notify to tech this reply, (doesnt work intelligent notification)
How to add attachments in notification with api
import requests url = "url/api/v3/requests/{request_id}/notifications" headers ={"authtoken":"XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX"} input_data = '''{ "notification": { "subject": "Re: [Request ID :##1##] : Unable to fetch mails", "description": "Description
Query to list the pending approvals of a Service Approver
I'v found query to list pending approvals, but it is related to Servicedesk MSP: https://pitstop.manageengine.com/portal/en/kb/articles/query-that-lists-pending-approvals-of-a-particular-service-approver Can anyone share a version for on-premises Servicedesk?
Compatibility Issue between Cloud Computing Solutions and ServiceDesk Plus after Updating to Windows 11
Hey everyone, I recently updated my laptop from Windows 10 to Windows 11, and I'm encountering compatibility issues between my cloud computing solutions and ServiceDesk Plus. I was wondering if anyone else has experienced similar problems or has any suggestions
Requesters logging incidents from SharePoint intranet
We have a SharePoint modern intranet site we use for colleagues to access the document library, company news, events, to complete forms and links to software applications. I know the requester portal exists in SDP but how can I embed the requester portal,
How can I turn off 2fa via Google Authenticator at the backend as cannot log in to SD Plus
How can I turn off 2fa via Google Authenticator at the backend as cannot log in to SD Plus with the admin account? Can you please provide a script for this as cannot get any further after password accepted. Using Linux and postgresql on SD Plus v14300.
Report showing all tickets resolved in the last week
Hi, I was hoping to get some help with a report I've been struggling to create. The task is to create a report that shows all the tickets that were set to resolved in the past week. Results should show ticket subject, and the user that set it to resolved.
Change field color on submit
Hi, I'm looking to change the color of a field on submit when certain criteria is met. I see there is a similar topic but does not quite match what I need. I want to change the background colour of a field when 1 option is NOT selected. I have tried the
In purchase order , seller e-mail is not filled in
Hello, When i want to put out a purchase order ,the seller e-mail isn`t populated anymore. What could be the cause for this ? Running latest build: 14303
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