Update field from email received

Update field from email received

Hi,

We want to update a checkbox field on the template when an email has been appended onto a ticket from a specific email address with an email subject line that contains "Support Centre PM Escalations".  I've had a look at Business Rules and Custom Triggers but can't see if this can be configured.

Any help would be greatly appreciated.

Many thanks
Lisa

Build Information

Your Version14.3 Build 14300
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