I hope this message finds you well. I am currently facing a challenge with the email functionality within ServiceDesk Plus. Specifically, I'm looking to disable the automatic sorting of recipients in the email responses generated by the system.

When responding to tickets, the email recipients (CC, BCC) are sorted automatically, which may not align with our organization's communication protocols. Our goal is to maintain the order of recipients as originally specified, to ensure clarity and proper communication flow.

Could you guide us through the steps to disable this automatic sorting feature, if available? If this functionality is not currently supported, we would appreciate if this could be considered for future updates or if there is a workaround we can implement in the meantime.

Thank you for your assistance and looking forward to your guidance.