In purchase order , seller e-mail is not filled in
Hello, When i want to put out a purchase order ,the seller e-mail isn`t populated anymore. What could be the cause for this ? Running latest build: 14303
Filter all tickets with comments
Hi, is there a way to filter all tickets with comments?
Changes - not moving from stage when approved
Changes - not moving from stage when approved. this started when moved to the latest version 14.3 Build 14303 we find that only when a Technician with SDAdmin role hit the approve Change move to the next stage, but the Changes Tecnicians dont have this
/n in SMS text
On Custome trigger I create a notification base on SMS but it sent SMS, in SMS text I see "/n" how I can Remove /n?
Technicians can't add WorkLog
Hi ALL. After update to 14300 we detected several issues of SDP. First is: Technicians cant add WorkLog Field OWNER is empty and can't be selected ( But if I added this Technician to SDAdmin issue fixed.
Security Advisor banner, Know More link address
When signing in to SDP today I was greeted with a Security Advisory banner with a link to "Know More". When clicking the link, I was sent to the Migration Sequence page. https://www.manageengine.com/products/service-desk/on-premises/migration-sequence.html
Autocomplete Fields Based on Site
I am working on creating a New User Request form for my users. I would like the ability for the user to choose a Site from the location lookup field, then the Business Address would autocomplete based on the address fields from the Site. Is this pos
Connect URL Won't Work EWS oAuth
Im trying to setup oauth for my 13011 build so that I may upgrade to the most recent version and I've completed all of the steps accept I cannot get my connect URL to work for incoming or outgoing in my mail server settings. Support has told me to do
Is there any way to edit the list of request filters available for users?
We are getting ready to go live with ServiceDesk Plus, and one of the final things I was looking at was on the Requests page for the users there is a drop-down which defaults to "My Open Requests." There are a number of filter options we won't be using,
Resend survey
Hi there I am looking for this is there away to resend a survey for the same ticket incase if the requester mentioned I submited by mistake and I need to correct my input
ServiceDesk Plus 14302 issues
Several issues since upgrading a test instance from 14104 (current production version) and then to 14300 and 14302: -On starting the test instance, the servicedesk-plus.log under /var/log grows out of control to 150 gb plus in less than an hour, eventually
Merged Request - Cannot forward to different support group?
HI It looks like I cannot forward an existing merged request to a different team? Steps to replicate: 1.Create a test ticket 2.Create second test ticket to same group 3. Merge the two tickets 4. Try and forward that ticket to different support group Doesn't
Users can see private technician messages in history tab
Hi. When a user logs into the Self service portal, they are able to read private messages sent between technicians in a request. Its not shown on the request tab, but if the user chooses the history tab, it allows them to see private messages!!!! This is a huge bug, and must be fixed ASAP Regards Christian
Scanning workstation
When scanning, the workstation is transferred to the list of servers. How can I get my computer on the workstation list? version 11.1 Build 11100
Automated close problem
Hi! Automated close option is selected, however it doesn't work. please, I need help. Does anyone in the community have a solution? Thank you.
SDP On Prem v13009 - Restore backup failed - Cannot open backup device
I am trying to create a test server and I am at the step of restoring the database. When I run the restoreData.bat, I receive the following error: Operating system error 2(The system cannot find the file specified.). I've verified both my servers are
Gamification
Is there a plan to create a gamification aspect to the application?
On my SDP 14.1 Build 14102 (installed onpremises on postgres) I just have a case of all 2 SDadmin accounts changed passwords
I managed to recover access with the know commands But this is strange... Also the tech passwords are expiring and the setting is to "never expires" could this be a bug or I have some security issue on my network? Are there any logs for the IPs that changed
Custom Trigger to add 30-minute work log
Our teams do not currently require the use of work logs, but we are considering a change. One of the questions that has arisen is whether it is possible to automatically add a 30-minute work-log to account for administrative tasks associated with the
Problem while BackingUp DB
We are trying to backup but its giving an error while running backup batch file "Problem while BackingUp DB" in backup logs showing errors Caused by: org.postgresql.util.PSQLException: ERROR: unexpected chunk number 1 (expected 0) for toast value 3605208
Create a local administrator
Hello, unfortunately, due to a cyber attack, we had to change the authorization process, specifically the login procedure for ServiceDesk to the Active Directory. As a result of the attack, we were unable to make the necessary changes in the console beforehand,
IDEA: In Custom View, Criteria for Requester is Logged In User
I appreciate that there is now an option when building custom views to set the criteria of Technician is Logged in user. Unfortunately that option does not also carry over to Requester. I would like to allow technicians to have a view that is relevant
REST API send task comment
Hello! I need send comment in task by rest api (with notification preferably). The comment example from rest api documentation can't add new comment oO By this example: I do this: http://localhost:8080/api/v3/comments?INPUT_DATA={"comments":{"tasks":{"id":"8"},"comment":"Changes
Technician auto assign functionality SDP 8.1 Professional
Hi, Is it possible to set "Round Robin" and "Load balancing" independently for each support group? Thanks, Mauricio Fuentes
Update Additional Field Options from API
Is it possible to update the options on an additional field picklist from a custom function or page script? I would like to pull in a list of parts from an external program and have the parts listed on the ticket with the ability to select certain ones.
work log closure rules
I have set the work log required requirement in the closure rules. But is there a way to make it so the work log can not be blank. Like you do for the resolution
Forcing task closure on existing tasks
Hi I have several hundred open tasks. I would now like to force that any request to be closed or resolved must have the associated task closed first. I'm assuming that enabling this will force the task to be closed before the associated request can be
Timestamp
How to get the timestamp when the change ticket is submitted for review from implementation stage. timestamp is needed in a report form. Please share the query to download the same.
custompatchvalidator entry is missing
When upgrading from 12.0 Build 12000 to the next version I am using pack ManageEngine_SupportCenter_Plus_14_0_0_SP-0_0_0_windows.ppm and have also tried ManageEngine_SupportCenter_Plus_14_0_0_SP-0_0_1.ppm receive the Error: custompatchvalidator entry
incorrect time at work.
BD: Postgres Version: 14200 Does the new version solve all the work log problems? The technicians are reporting to me that they have problems assigning the time in the worklog, it is not taking the hours in the records, only in the total time. When I
Exclude specific user from deluge script?
Hi, I have a deluge script to share a request with anyone who is in the "emails to notify". but i would like to exclude a specific user, as that user is getting the ticket shared through another script. But i am not sure how to do that. configuration
when scanning, _old is added to the PC name
Why is _old added to the PC name when scanning? If this is a duplicate, then why is the same name not searched for, but without the _old suffix? I am attaching screenshots.
[SDF-93385] Duplicate request
Hello to all, since we have upgraded to version 11139 we cannot select how many times we want to duplicate an incident and we can only do it one at a time. Is there any way to be able to duplicate x times an incident? Thanks in advance
Close login session remotely!
Hi I config Security setting for restrict concurrent login. But I have issue! Please consider this scenario: I logged in to SDP at home, but I forgot to log out, so I'm not able to log in at the company. In other words, I cannot login until the previous
SDP 11.1 rapidly increased memory
We had an error that rapidly increased memory from 30G to 125G, before the error had an abnormal increase in bandwidth from the app server to the database server by about 3 gbps. Thank you for suggesting solutions or finding errors. After i had stop service
v14103 "Reply All" function doesn't send copy of ME reply to system email.
Hi, After upgrade to v14103 we see that "Reply All" button doesn't include ME SDP system email to the conversation and replies only to Requester, CC'ed personnel or manually added recipients. Our Technicians track requests not only in ME but in Outlook
Error on query table for readonly user
According this below like I caret readonly user but when I run query this error appears: Read-Only User (servicedeskplus.com) DENY INSERT, UPDATE, DELETE ON SCHEMA :: [dbo] TO <userName>; REVOKE SELECT ON SCHEMA :: [dbo] FROM <userName>; declare commands
Setting Change Approver through Field & Form Rules
Hello, I am trying to build out Change Management on the On-Prem version. We have a lot of different systems with different change approvers, making the work flow not great. Is it possible to use Field and Form Rules to set the ChangeApprover field? I
New column in Solution overview
We would like to get the "Solution owner" column in the Solution view of all solutions. Right now it is not available to select from "Add/Remove columns". For us, that column together with the "Review date" column would be important. The creator of the
Planning Sections in Change Module to be made Larger.
Hi, Please can the Sections such as Roll Out Plan be made larger so this can be completed easier when planning a Change.. At the moment we have a letter box type field to work in.
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