Creating a "Custom Function" under "Automation - Business Rules" to send an email using an email "Reply Template"
I was wondering if it was possible to create a Custom Function under "Automation - Business Rules" in the admin settings that would allow the system to send an email to the ticket creator after ticket creation. The email sent should also follow a Reply Template.
If this is possible, can anyone guide me to the right direction to try out this automation?
Thank you all in advance.
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