Changing status after requestor response
Hello!
We have an issue with changing statuses after Requestor is adding reply.
We have ticket in status Customer Action and awaitng actions from Requestor. When he adds Reply i would like to see status is changed to Open or In progress.
How can I achieve it? I was trying to use Business Rules, but it seems not to work with Reply functionality (only when changing the incident itself).
Best Regards
John
We have an issue with changing statuses after Requestor is adding reply.
We have ticket in status Customer Action and awaitng actions from Requestor. When he adds Reply i would like to see status is changed to Open or In progress.
How can I achieve it? I was trying to use Business Rules, but it seems not to work with Reply functionality (only when changing the incident itself).
Best Regards
John
Topic Participants
Bartosz Jarkowski
ServiceDesk Plus
Christoph Meyer
Umasankar
Demetrius
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