Utilizing visual life cycles and workflows
Greetings from ManageEngine!
Registrations for the third episode of the ServiceDesk Plus Masterclass 2023 are now open! We will be showcasing how to streamline and automate various ITSM practices using visual life cycles and workflows in ServiceDesk Plus. You'll learn how to create life cycles and workflows on a graphical, user-friendly canvas, enabling IT teams to follow organizational processes accurately and minimize errors.
In this episode, we will discuss the following:
Request life cycles: Standardize the life cycle of incident and service tickets with the help of multiple actions including mandating fields, sending notifications, executing custom functions, and triggering webhooks.
Change and release workflows: Build multi-stage workflows with automated approvals, user notifications, field updates, and more.
Zia workflow: Create a conversational flow and deliver contextual support for common queries within the Zia bot.
Date: September 28, 2023
Time: 11am BST | CDT | PDT and 3pm AEST
Duration: 60 min
Can't make it to the live sessions? We've got you! Register anyway, and we'll send the recording to your inbox.
If you have any questions, please write to us at hello@servicedeskplus.com, and we'll be happy to help.
Regards,