Hello,

As default it appears that when you select Reply or Reply All any attachments on the ticket are not automatically included in the email template, but when you choose Forward attachments are automatically attached by default and you have to unselect them before sending the email.

Is there a config somewhere I can change to stop attachments being included on the Forward function?

Many thanks

Lisa

Current Version

: 14.1 Build 14104

  (moving to 14.5 14501 next week)