So my company has Zoho Manageengine Servicedesk Plus. We shared the the system with our China company and the instance was stored on local on-prem servers there. Since then, the Chinese users have stopped using the system and Zoho instance has very long load and response times. Ideally, we'd like to move Zoho onto our AWS cloud server.

Does anyone know if this is possible with or without Zoho's assistance? We've asked Zoho but they don't want to give me a yes or no unless we purchase their support service.

Thank you!