Upgrade from 14505 to 14600 successful but UNABLE TO START INTANCE : URGENT
Hello - I upgraded from from 14505 to 14600 and everything said successful. However, the instance will not start. This is a production instance so if someone can help me out ASAP I would really appreciate it. I will upload the logs to Bonitas. In the
Business Rule assigning to technician no longer in service desk plus
We have a business rule set up that was set to assign to a specific technician. That technician left and was removed from service desk plus. However, the business rule still exists. Any time this ticket is created it assigns to the same technician but
Attachment Dropped
Hi team, I upgraded SDP to build 13010 yesterday and since then we see that certain attachment file types are not being included in tickets. So far I could discern that filetypes .xls, .xlsx, .txt are not being included in tickets. .doc, .docx, .jpg,
Ticket Request - Emails are going to trash automatically
Hello Team, We are using Service desk plus cloud for last two months and we didn't face any issues and Dudley from today morning All our support emails are going to Trash automatically in SDP. And I could see the emails in trash But tickets are getting
How to stop "Site" Field from changing when changing templates
Hello, Wondering if anyone else is having this issue or found a work around. We have multiple Service Category and Incident templates setup and we have noticed when converting an incident to a service request or even updating one service request template
Assistance Required with Executing Custom Function in Business Rules
Hello Community, I'm currently working on integrating a custom function within the business rules of ManageEngine ServiceDesk Plus, and I've encountered a bit of a roadblock. I've successfully created a custom function intended to make an API call, which
Issue with automatic status change
Hello - We added logic in SDP to automatically set the Request status to 'In-Progress' upon user/client reply. This works fine, however we are seeing when users/clients reply "Thank you" it obviously still sets the status to 'In-Progress' which prematurely
Cannot change the Department field on old tickets
We had a bunch of users imported without a department. We created 800+ tickets that were categorized as "department= Not Assigned We would like to change these tickets to have a proper department. Is there a script that allows for us to do this even if
What Mail Protocol for M365?
Hello - We've recently moved to M365 and need to reconfigure my Incoming/Outgoing Mail protocol. Can someone let me know how to configure and if there are instructions? A thread I found on here indicates EWS but I have not been able to get that working.
Cannot able to Associate the Asset to New Employee using the KB Article
Dear All, I was testing the Custom Function Article under the knowledge base section with the link but I was facing an issue while I am associating some assets to a New User with below error message while testing the Request Custom Script. Please let
Upgrade from 9415 to 10000 Encounter Error
Tried to upgrade version. Encounter error. Anyone can provide some insights to solve this issue. Thanks. pr 19, 2024 3:18:35 PM [com.adventnet.tools.update.installer.UpdateManager] [INFO] : Apr 19, 2024 3:18:35 PM [com.adventnet.tools.update.installer.UpdateManager]
Technician facing permission issue.
Dear, We have one user who is a technician and part of a group but always get permission dined whenever he raises a ticket (Warning) but even though the ticket gets created! Please find attached for your reference. Thanks
Save purchase Module sorting .
Hi In the purchase module, sorting to see a purchase's request is not saved. and after entering this module and seeing the newest request, I must sort again. I suggest that the sort change to save mode be made automatically after last selecting an item
Edit Asset Template
Hi, Is there away to edit the asset template to add/remove fields from the default template that opens when creating a new asset. Thanks
AssetExplorer Network scan - Unknown IPS
When i try to scan a single IP Address, I get the error "FAILURE: Cannot identify model of this device." Also, "Unknown IPS (IPS)." I've verified the crednetials and that port 161 is open.
The software suite still shows in asset after I deleted the software
I use ServiceDesk Plus V14620 and EC V11.2.2335.3 for asset management. I have meeted an issue now. For ease of management, I have added various versions of software such as Anaconda as a software suite (for example, I named it Anaconda (suite)). Afterwards,
I need restore database servicedesk plus ver 4.0
I need to restore a servicedesk plus database from version 4.0. Is there a chance to get that version? What options do I have if not possible? My server's disk got corrupted and I only have the files .dat the backup
API Calls to other instances
When I use an API KEY per user, this request works correctly: https://localhost:8080/api/v3/requests/100000006?PORTALID=301. But after changing to an integration key that belongs to this instance, it doesn't work. There is an authentication failure response.
default postgres password for servicedesk 11.1 Build 11116
Hi there, I can't connect to postgres using default user&pass. I tried : postgres/postgres postgres/sdp@123 psql.exe -U sdpadmin -p 65432 -d servicedesk -h 127.0.0.1 What is the current password? i wanted to create a link with PowerBI
ServiceDesk Plus version 11200 Business Rule run but not action
Please helpme check why after update from 11134 to 11200, all my business rule run but nothing action ( change template, assign technician ...) I had research but nothing help. Wait for your support.
Error with auto scan for inventory
Hello everyone, I was configured auto discovery and auto scan to keep the inventory of my business up to date. Today, I've seen that my inventory was deleted, so I went to auto scan and is not working. When I force it manually, I get this error "Endpoint
About SDP PostgreSQL passwd
Hello, May I ask what is the default password for the SDP database use SDP Ver 13.0. thank you.
Copy and replace field and form rules
Hi, Is there still no way to copy and replace a field and form rule from one incident template to another template? If I modify a rule in template A and then copy the same to template B i get an error message if the rule already exists in template B with the same name. We have 113 templates set up and i need to modify one field and form rule in every template, please tell me that I don't have to do this manually :) Regards Alexander Nordin Region Halland
Download old version of ServiceDesk Plus
Hi, I do a restore of data from a DB made with ServiceDesk 8022. From your site I can only download the build 8026 and when I go to restore data gives me an error. it is possible to downgrade? help me. Giandox.
Page script doesn't run
Hi, I have a couple of page scripts in our environment that doesn't execute unless I refresh the page. It's a bit annoying and not very user friendly. Is there a way to make them execute without refreshing the page?
Mandate task before request is closed.
Hello, I am looking for a way to make tasks mandatory before the request is closed. Our technicians are closing request without marking off the tasks as complete.
I can't Migrate MSQL To PSQL
Hello while I want to transfer database from mysql to postgre it gives me the error that database is not empty and use a new database and how can i create a new database for postgre with use migrateDB.bat script command use? Thanks.
response file for silent installation
Hello folks I need a hint with silent installation on Linux If I go with a binary install file and provide options -i console then I have to specify all the parameters interactively during installation Meanwhile, the is an option to generate a response
Request Life Cycle blank page issue
Hi, My RCL page is blank and show me a white page. What should I do? SDP v11.3.09 DB MS SQL What should I do? Thanks for helping
Updating from 14600 - INVALID_OPERATING_SYSTEM_ENTRY
Hello, I'm trying to update from 14.6 Build 14600 to 14700 but I get this error: Exception in checking the postgres compatibility with operating system : INVALID_OPERATING_SYSTEM_ENTRY Refer the below link for more details. https://help.servicedeskplus.com/introduction/service-desk-system-requirements.html
Custom function works when using "save and test" but not when executed by a custom schedule
I imagine this is due to my limited understanding of the Deluge scripting, but I cannot find anything about why this may be happening. I have a custom script (pasted below) that takes in a report. The report is just any ticket for a departing employee
Problem in loading field while editing a request life cycle
Hello friends, When I want to create or edit a request lifecycle and make some fields mandatory or optional in a transaction, there are no fields to select. In addition, it is not possible to create a custom request filter on the requests page, and nothing
Mail Fetching using Microsoft Graph
Hello, I have SDP product latest version, and i want to configure mail server settings on it. I have office 365 subscription. But i cannot configure the mail server settings & fetching properly From my side, i created registered app on azure portal but
Auto assign incident/request approvers
We've created a special subcategory for requests/incidents. Any incident that uses this subcategory needs to be approved by specific individuals before it can be closed. We're using SDP 8112. Is this possible? I saw where I can manually add approvers, but this will get cumbersome quickly, and people could forget to assign the approvers. Thanks!
Maintenance Tasks Failed to Generate
Hi, I have 10 maintenance tasks that automatic generate every day. In the last week they randomly fail to generate.
Creating a new request via URL
I am trying to create a new request and pass data to it while using this. I am unsure what the proper formatting of the url. to start what would our URL be to creat a new request without data then what would it be to pass the data through? something like
Track email transfer
Hello support team, We have received an email to our support email address, which we later did not find in the Service Desk incident queue. Is there a log in Service Desk Plus in which the incoming mails are processed into tickets? I only wanna know if
My approval cannot be displayed on the SDP requester interface
SDP VER: 12.0 构建号 12000 Hello, Unable to display pending approval data in the approver interface. The first image is during preview The second image is the user interface, only showing the other three, my approval cannot be displayed
Error sync data from SDP to Analytics Plus
Hello everyone. Service Desk Plus version 10.5 Build 10514 is what I'm using. I wish to sync data to Analytics Plus version 4.5.6 Build 4560 at this time. I keep receiving an error saying that SDP and Analytics Plus cannot sync data. The file I attached
Issue with requests created by email
Hello everyone, One of my clients has a new problem with requests created by email. When a new one is created, sometimes it doesn't get the correct ID numbe (crescent order following the others), but it gets the ID of an older one already closed. That's
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