Issue with requests created by email

Issue with requests created by email

Hello everyone,

One of my clients has a new problem with requests created by email. When a new one is created, sometimes it doesn't get the correct ID numbe (crescent order following the others), but it gets the ID of an older one already closed.
That's only in the automatic email generated by the creation of the ticket. In the console, if they try to look for the request, it just doesn't show up.

They're using the latest build (14620), we upgraded to it last week.

      New to ADSelfService Plus?