Hello support team,
We have received an email to our support email address, which we later did not find in the Service Desk incident queue.
Is there a log in Service Desk Plus in which the incoming mails are processed into tickets?
I only wanna know if the grabbing service get the mail or not. In our exchnage message trace we had the state "deliverd" to the mailbox which is used by ServiceDeskPlus.
Thanks a lot and best regards!