Error sync data from SDP to Analytics Plus

Error sync data from SDP to Analytics Plus

Hello everyone.
Service Desk Plus version 10.5 Build 10514 is what I'm using. I wish to sync data to Analytics Plus version 4.5.6 Build 4560 at this time. I keep receiving an error saying that SDP and Analytics Plus cannot sync data. The file I attached resembles the error.
Please assist me; I really appreciate it.
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