Hello -

We added logic in SDP to automatically set the Request status to 'In-Progress' upon user/client reply.  This works fine, however we are seeing when users/clients reply "Thank you" it obviously still sets the status to 'In-Progress' which prematurely starts the timer again.  

How are others handling this situation? Does SDP developers have a suggestion on how to handle this? We only want the status to reset for "valid" replies/responses but I understand that's probably very hard to code for. 

Open to suggestions though.